First time customer. Dropped the car off in the morning to inspect and correct a vibration occurring at highways speeds. I initially determined beforehand that the wheels were slightly out of balance - and they were - which the shop corrected to spec. That's all peachy keen.
The reason why I do not recommend this shop is because they performed work on the car that was NEVER discussed. My sole concern was the vibration, and what else did they do? They changed my cabin air filter, inspected all fluids & levels, and tried to charge me labour hours on top of that. Are you kidding me? I did not need any of these extra things done, nor had we discussed ANY of these extras.
My concern is rooted in the fact that this is how auto shops treat unsuspecting young people like myself, women, and many other groups of people who seemingly may not know a whole lot with respect to auto mechanics. Stay FAR away from this shop, the total invoice for what they wanted to charge me was nearly $200 - keeping in mind I brought the car in for a simple wheel rebalancing. I only paid for the rebalancing. And that after a heated discussion with Al the shop owner. Never ever, ever, ever again.
Mechanics wonder why the industry has such a poor reputation for ripping off people - this is a perfect example. Wrong customer I'm afraid.
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