We have been customers since 1990. We taken new and used…read morecars for service and never been disappointed. Absolutely a 5 star establishment, honest, and willing to share their good advice. I always leave with a smile on my face.

I have been going to Al Heron Sales & Service for decades. Al and Howie are very honest, friendly,…read moreand always give you all the information and pricing before performing any work. In addition, they present options if there are any. Last but not least, they also do great work. I have never had any issues I was very surprised by Justin T's comment. High Recommended.

Fairest and cheapest person in Ottawa for Brake change & regular maintenance, I told him he is…read morecheap but he corrected me with saying no he is fair. I will recommend everyone to make him your maintenance shop & keep away from speedy or expensive shops

Do not recommend…read more.. I was contacted about someone interested in my car to find out later on it was a lie. I signed paperwork for a new car before I knew all of this. I then noticed the car was still on the market and not yet taken off. I asked about it to be told it must have been an accident and will be fixed... (it never got taken down.) I was told my new car would be ready Wednesday or Thursday (about a week after my first appointment) to find out when I contacted them the Friday as I had yet to hear from them that it was not ready yet but should be soon. I contacted them a week later to be told it was still not ready. I went to them that weekend and asked for my old car paperwork and to shred the new paperwork for the new car. When they went to look for my papers it took them over 15 minutes to locate where my papers were after having almost everyone in the building running around for them. I have also yet to receive my $32 for my license exchange. This was all back in the beginning of December 2020. So like I said don't suggest going.

Made an account solely for this review…read more Predatory, unhelpful, dishonest, shady, and careless. Purchased a Buick Enclave in 2022. The AC didn't work at purchase so they "fixed it". Three months later the entire AC was shot and would run me $2,500 to fix. On top of that, the check engine light came in shortly after purchase. Along with that the Stabilitrak turned off, the traction control stopped working, and the timing chain in the engine had to be replaced.. another $6,800. I figured their shop would take care of it - and they said they would. I wasn't aware that keeping it at the shop for 3 months and not moving it an inch from where I dropped it off was what they considered taking care of it. Their excuse? EVERYONE was on vacation. That is not how any business, especially vehicle repair, should function. Now, the car is showing - and I had no idea this was even possible - an "Engine Power Reduced Notification". 4000RPMS, 30km/hr. The engine stalled shortly after. This is an automatic car. Didn't even know that was possible. So, I figured I'd see if they could help me at all. Their sales manager said there was nothing that could be done on the piece of garbage they sold me. So now I have to pay off a lemon they sold me that I'm going to be scrapping in the coming days. They also have NO record of the sale of my vehicle?? I have the contract but they don't? Got it. That's not shady at all. Thanks Janex. You should be ashamed. If I could rate less than 1 Star I absolutely would. Waste of money, mental strength, and time. I wouldn't trust these guys to sell water in the desert, let alone any sort of vehicle that is semi-reliable at the very least.

Brought recently purchased vehicle in to be inspected. Was told by previous owner the back brakes…read morewere do to be replaced. Got a call within an hour from the shop explaining the brakes were in good condition and that it would be dishonest to change them. How many times do you hear that ? Great service, honest and reliable. Thanks Damir

Great service but makes a difference when Johnny is there. He's the heart of Procare…read more Unless there I'll wait for his return or make other arrangements somewhere else. Staff tries but again Johnny is the of the company

Consider a second opinion, not just what the staff tells you about your car. I started going there…read morefor a while, and at one point I was asked if I wanted to sell my car. I said no, but because the staff saw me always alone, and a woman, they started telling me that my car was not good, until it came the day when I went there (winter time and very windy), and I was told that the car was not good anymore, no good even to drive the car home. They kept it! They found a way to still keep the car.

Exceptionally honest!!!…read more I brought my car in, still under warranty, because Hunt Club Kia refused to get rid of a very loud brake noise that should have been covered under warranty. They blamed it on rust on the edge of the rotor, glazed rotor, etc. Simon at SD auto drove it for 5 feet and brought it in and put it up on the hoist. He had everything greased and put back together in less than half an hour!!! Problem fixed! Hasn't made a sound since and i gave him $40 for his trouble. Very honest and they do very good work. I will be going back here since it is rare to find an HONEST shop these days.

Outstanding service from a very customer serviced owner and team! Next to no wait time when service…read moreis needed. Fair pricing. Would definitely recommend. Pleased to help support a local business who cares !

Good honest service fast , and reasonably priced for repairs. We have serviced our vehicle for…read moreseveral years at Ultimate.

Got a big job done for a fraction of the price. They do more than just tires and brakes…read more Trustworthy, great group of guys and solid mechanics.

the worst service ever!!! they charged me today $500,0 instead of $170.0 and even did not fix the…read moreproblem!!! totally dishonest scammers!!!