Super dog friendly and I love this! I called ahead to check this and some one had actually picked…read moreup the phone! I went in looking for something auto related... which they didn't have. Hmm. PRINCESS AUTO! lol! No car parts here and barely any accessories! More like a Lee Valley Tools. This company is Canadian which is cool and more stores are currently being built. Staff were friendly. Dog treats up front! The store was crammed full of stuff. Nothing fancy. Kind of surplus store meets Canadian Tire. Perfect for the Mr Fix It type guy.

I've got to pipe up! I love it that Princess Auto has opened up shop in the true west end of…read moreOttawa! If you are familiar with the brand, Princess Auto sells all kinds of car maintenance products, and shelving and other items to outfit your garage to do the repairs and maintenance required. They have things to fix your car: wheels and tires (after all, it's winter now... are your snow tires on?); doodads to check the pressure of your tires; trailer hitches; and all and sundry for the DIY car enthusiast. So why do *I* like it when I don't know the right side of a wrench? Because they are Canadian owned and operated, and they sell work gloves and those heating things to keep your hands and feet warm in the winter. I go there maybe every 3-4 months to check out what is on display. It's different than a hardware store, but also good and useful.

I highly recommend Ryan G. This wonderful young man was kind, professional, respectful, articulate,…read moreknowledgeable, and most of all, genuine. If you are looking to purchase please ask for him. He will treat you well!

Great store. Lots of motorcycles, new and used, great parts department and service.read more

Bought a vehicle from here. More expensive than I hoped to…read morepay Ok But Toyota's have a great reputation After five months not excited Time for service number one Arrived at appointment, parked and walked in. Followed pandemic protocol. Apparently service not due until 8,000 killometers Now I'm told to drive in to service showroom area Return to receiver person Must leave key Vehicle will be checked, should be ready in 45 minutes Only one chair in waiting area The wife and I decided to go to Starbucks Toyota will call when vehicle is ready Second visit Aware of the routine Drop off car Go away Wait for call Pick up vehicle Expensive Considering trading in and moving to a different brand

We had a very disappointing experience with this location. Specifically Dmytro Khonko…read more We were in the market to buy a used vehicle and in speaking with Dmytro he told us he had exactly what we needed. We told him we weren't interested in any extended warranties because previously in the past we had gotten burned with the People's choice warranty and we just weren't interested in going down that road again. He said he totally understood and wouldn't pressure us into taking anything that we didn't want. When the paperwork arrived, we noticed that there was an additional $300 charge for ECP. When I called him to inquire what this was about, he said it was an extended coverage that was mandatory and we didn't have an option to remove it. It covered us for tires for 12 months So I googled this and it clearly said that it was illegal to force anybody to take this ad on and that it was a common practice for high pressure sales tactics to add it on without the option of removing it which is illegal in the province of Ontario. So I emailed Dymtro to clarify and he responded that it was mandatory. I did not have an option to remove it and I had to proceed as the contract was laid out. At this point I know that he's lying to me which is extremely disappointing. So I contacted the general manager of Toyota who said in fact this is illegal and that this shouldn't have happened and that he would take it off but continue to give us the extended coverage which was nice, but obviously intended as placation. At this point there was a violation of our trust and it's very difficult to make a recommendation for a company that employs somebody who would outright lie and double down on the fact that he was being untruthful with add-ons and charges. If you've been charged for this ECP and were lied to that this was mandatory I strongly encourage you to speak up and let other consumers know. This lie was so brazen that it is abundantly clear it's not the first time. I'm adding the written proof. The sheer audacity makes me absolutely livid.

I have done business with a few different Dodge, Jeep, Chrysler, Fiat dealers in the Greater Ottawa…read moreand QC region to establish who I want to be my primary dealer service center. I can tell you hands down Capital Dodge is my dealer of choice and should be yours too. It can be difficult to replicate a noise problem, but the team of Capital Dodge (Thank you Ryan Rodney & Isaiah) they really took the time to listen to my challenge and did everything they could to find and isolate what my problem was. With their savvy diagnostic equipment and great technicians, they were able to pin it down and provide the solution. I was greatful for them having the knowledge, know how and equipment to get it done... Recently paid another visit working with Kyra there. She is extremely knowledgeable and knows her stuff. She is a great listener and understands your needs. Once again, the team was very focused on a solution and not just throw parts at a problem and if an item can be repaired without unnecessary replacement, they do it. They understand we are all in times of minimizing expenses. Don't lose time going else where to someone that may not know your vehicle and pay for unnecessary repairs. I will be back to see when the need arises! Put your trust in Capital Dodge, like I have.

I have done business with a few different Dodge, Jeep, Chrysler, Fiat dealers in the Greater Ottawa…read moreand QC region to establish who I want to be my primary dealer service center. I can tell you hands down Capital Dodge is my dealer of choice and should be yours too. It can be difficult to replicate a noise problem, but the team of Capital Dodge (Thank you Ryan Rodney & Isaiah) they really took the time to listen to my challenge and did everything they could to find and isolate what my problem was. With their savvy diagnostic equipment and great technicians, they were able to pin it down and provide the solution. I was greatful for them having the knowledge, know how and equipment to get it done... Don't lose time going else where to someone that may not know your vehicle and pay unnecessary repairs. Put your trust in Capital Dodge, like I have. I will be back!

Everything went well! I left a 5* review of my experience on Yelp. I personally commend the Myers…read moregroup - from the very top down because this type of service only happens when the people they are relying on, are chosen to execute as a team. I was very impressed. Thank you.

DO NOT BRING YOUR CAR TO THE MYERS KANATA NISSAN SERVICE DEPARTMENT!! In May of this year, Kanata…read moreNissan put my summer tires on my Pathfinder. Immediately after driving away from the garage, we noticed the front left area of the car was making a funny rubbing noise. I immediately brought it back to the service department to have it checked. At that time their very condescending Service Manager told me that nothing they had done would cause the car to make that noise, and that in fact, the car was making the noise before the appointment but I just didn't hear it because the winter rims were thicker than the summer rims. After saying that I thought this was ridiculous, I was told if I didn't believe what he was saying, I was more than welcome to take the car to another garage. Less than 24 hours later, on the way to another garage, the front left tire fell off the car, causing over $8000 worth of damage. Now they are denying that they are at fault and I am out a $500 deductible because of their terrible service.

I bought a 2024 Sportage at Donnelly KIA on Terry Fox. The car is great but the dealership is a…read morebait and switch shop. I was forced to pay dealer fees that I did not want in order to get the car I wanted. In years past you could expect a few bucks off MRSP. Now expect to pay more to get a car as inventory is so low. Fool me once, shame on you. Fool me twice, shame on me. I needed winter tire rims (I had tires). My bill came to $950. I was expecting $500 (with installation). Try another dealership.

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on…read moreit. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute.

Disappointed with Kanata Honda's After-Sales Support…read more My sister recently purchased a brand-new Honda CR-V from Kanata Honda--a vehicle she was proud to drive off the lot with only 10 km on it. At appx 5,000 km later, serious transmission-related error codes appeared, warning that the vehicle could no longer maintain high speeds. These are major driveline concerns on a brand-new car. She contacted Kanata Honda calmly and respectfully, fully understanding that even new vehicles can have issues. What she didn't expect was the dismissive response. The dealership offered a diagnostic appointment a month later, despite the car being undriveable. When she asked if a loaner or rental could be provided--given that this is her only vehicle--she was flatly told they "don't do that." No support. No urgency. No accountability. Thankfully, Cornwall Honda recognized the seriousness of the situation and booked her in the very next day. That's the level of customer care you expect when you spend $63,000 on a vehicle. Kanata Honda seriously dropped the ball. If you're considering buying from them, be prepared: the service seemingly ends the moment you drive off the lot.

This is my go to dealership for service for my Honda for 12 years. Very efficient friendly and…read morevalue for the dollar knowing your Honda is being serviced by a business with knowledge of your vehicle. Since I own new vehicles which is within warranty most of my service is just recommended maintenance and the prices are set so you know the cost. I can't speak for work being done otherwise.