1. Embrun Ford

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Embrun, ON

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Embrun Ford

5.0 (1 review)
Closed • 7:30 am - 6:00 pm

Services - Embrun Ford

Auto brake repair

Auto engine repair

Embrun Ford Photos

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12 years ago

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MOE'S GENERAL

MOE'S GENERAL

(4 reviews)

Bought my used Honda there - fair price, great service, friendly staff. Moe went out of his way to…read moremake sure I got what I needed on the day. If you need to wait, there is a decent restaurant beside there, to spend your time. It is a country business, so doesn't have a waiting room. I would highly recommend doing business there.

I recently visited Moe's to possibly purchase a car advertised for sale. I emailed the owner to…read moreverify the vehicle was available for test drive before driving 45mins out. He said yes. Upon arrival I noticed the vehicle was much more damaged than they told me. A man came out to greet me and I informed him I had emailed the owner, the man claimed it was his "brother." I asked if I could test drive, he said not a good idea. I asked why, he said well... the radiator is possibly leaking and possibly oil too and that there was undercarriage damage. Obviously the car was not in shape to drive at all. The man said, well we dont have confirmation of the radiator or the oil leak - some "customer" claimed it did and that he had the car running for an hour with no problems. I asked if he ordered parts to fix it since it's listed for sale, he said no. Said we could take it down the road about 10mins down and come back, but not allowed to take it on the highway. We took it down the road maybe 5 miles before we noticed the car was pulling to the right, we pulled over to turn around and come back. check engine light immediately came on "turn off engine, oil level too low." Pulled over, shut the car off for a few mins and noticed a bad smell and it was leaking oil. We could see the oil dripping. Turned the car back on to drive back and the light came back on with a coolant smell. drove the car with hazards back on. Made it back to the lot, i looked under the car to see why it was pulling to the right and there was obvious damage to the control arm. (damage not told about) Just to be clear, this vehicle is for sale online does not mention radiator leak, oil leak, or steering problems. I emailed the owner before coming out. This is not just a car lot, it's a mechanic shop too which common sense would tell me they know how to fix cars, right? We never met or saw this "brother" Either this mechanic shop doesn't know how to properly fix and diagnose vehicles, or they are purposely misleading and lying to consumers. Beware of this shop. I couldn't get an honest answer about anything from this guy. Super shady. Stay away!!!!!

Ottawa Honda - 2012 Honda CRZ

Ottawa Honda

(22 reviews)

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

Embrun Ford - car_dealers - Updated October 2026

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