Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

I recently visited Moe's to possibly purchase a car advertised for sale. I emailed the owner to…read moreverify the vehicle was available for test drive before driving 45mins out. He said yes. Upon arrival I noticed the vehicle was much more damaged than they told me. A man came out to greet me and I informed him I had emailed the owner, the man claimed it was his "brother." I asked if I could test drive, he said not a good idea. I asked why, he said well... the radiator is possibly leaking and possibly oil too and that there was undercarriage damage. Obviously the car was not in shape to drive at all. The man said, well we dont have confirmation of the radiator or the oil leak - some "customer" claimed it did and that he had the car running for an hour with no problems. I asked if he ordered parts to fix it since it's listed for sale, he said no. Said we could take it down the road about 10mins down and come back, but not allowed to take it on the highway. We took it down the road maybe 5 miles before we noticed the car was pulling to the right, we pulled over to turn around and come back. check engine light immediately came on "turn off engine, oil level too low." Pulled over, shut the car off for a few mins and noticed a bad smell and it was leaking oil. We could see the oil dripping. Turned the car back on to drive back and the light came back on with a coolant smell. drove the car with hazards back on. Made it back to the lot, i looked under the car to see why it was pulling to the right and there was obvious damage to the control arm. (damage not told about) Just to be clear, this vehicle is for sale online does not mention radiator leak, oil leak, or steering problems. I emailed the owner before coming out. This is not just a car lot, it's a mechanic shop too which common sense would tell me they know how to fix cars, right? We never met or saw this "brother" Either this mechanic shop doesn't know how to properly fix and diagnose vehicles, or they are purposely misleading and lying to consumers. Beware of this shop. I couldn't get an honest answer about anything from this guy. Super shady. Stay away!!!!!

recently My husband and I purchased a car from there for $4500 dollars safety included and taxes…read moreincluded a Mazda 3 which after signing the bill of sale my insurance company told ME the car is NOT insurable!! It had been in a major collision with extensive damage to the front end and back end!! It is deemed as a right off. Oh, we never met MOE at all either!! It was some other grease monkey that met us there. I demanded my money back and they gave it back to Me no hassles no problem... So obviously they are not a reputable company. You go there and there is no office to sign papers in we did it on the hood of the vehicle. I know I should have read the contract before signing but he was so pushy to get a signature all he said is everything is good all we need to do is the safety it and change it over to Me!! So I signed not reading the fine print this car was actually rebuilt!! Well, we got our money back and I would never recommend this garage or car sales to anyone!! BUYER BEWARE!!

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

The dealership which when no body else will. They do all recalls when noone else wants to touch…read morethem.

I had the unfortunate experience of bringing my 2012 Tucson in for a simple recall on the breaks to…read morethis location in Ottawa. When my car was returned to me, there was no lever to open the hood of my car and there was tape hanging down from where the technician was messing around with the wires. When I called to get help from the service department, they said that it was not their fault and they wouldn't have done that. Please explain to me how I bring my car in one day with the lever and get it back without one...but it's my fault? Worst experience, will never bring my vehicle here again the service department is horrible and unhelpful. 0 star review if I could, do not bring your vehicle here for recalls they will mess something else up with your vehicle and blame it on you. Own up for your mistakes that your employees make or hire someone who knows what they're doing.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

be careful there is a reason it is easy to get in here…read more recently had tires put on here, major shaking after took else where all tires not balanced right 45lbs of air in each door say 35 and all tires over tightened. not first experience here either had tire fixed cause was loosing air guess what went flat in a few days after. again took else where been fine since. never again i will wait for appointment else where.

From the owner: flat tire repairread more