I purchased an F150 from this dealership in nov 2014. Chris Ward, sales rep was incredibly helpful…read morein finding the perfect truck with which to surprise my husband. He responded to every email, text and call and gave me an excellent price. Having approached another dealership in Ottawa and immediately understood that if I wasn ready to sign for the vehicle they wanted me to buy, I was of no value to them. Emb run Ford came through for me and I recommend them to everyone. Thx again Chris

Moved to Russell from Winnipeg and finally found a solid mechanic and garage to service our…read morevehicles in Duke's garage. DUKE aka Frank is a very honest owner and highly qualified mechanic who is honest, fair and very efficient with all my vehicle repairs. If you need a quick oil change or tire rotations this is my go to garage in Russell or Embrun.

Had my bike for 5 weeks before telling me they can't find parts...then dropped it off at the wrong…read morehouse.

expérience de merde !…read more Je souhaite vous partager notre expérience avec RV 417 pour vous éviter des maux de tête. Très dommage parce que le vendeur Marc donne un super bon service. Premièrement, nous avons trouvé la roulotte qu'on voulait jusqu'ici tout va bien ! Ensuite pour la réserver jusqu'à temps qu'on passe à la banque et signe les papiers je dois donner un dépôt de 1000$! Correct ! On nous transfert au responsable des finances qui nois annonce que la demande a été approuvée c'est parfait ! On nous donne rendez-vous pour aller rencontrer Paul en finances pour signé, il est gentil mais pousse assez pour qu'on prenne la garantie qui vient avec plusieurs services, on ne parle pas la même langue, mais ca va. Il nous montre les chiffres, c'est tout croche mais on fini par accepté quand même, même si ca a doublé notre paiement. En arrivant à la maison on voit que les chiffres que le vendeur nous a donné versus les chiffres que Paul nous a donné ne sont pas les mêmes et on le rappel pour comprendre. On luit dit aussi que finalement on ne prendra pas la garantie. Il n'était pas content dutout qu'on change d'idée. On lui a dit que sous la pression on a dit oui, mais que finalement on se sent pas dutout bien avec cela.. il nous dit qu'il va nous rappeler. Il a fallu courrir après pendant 3 jours pour avoir des nouvelles. Finalement, il nous dit que ca sera pas possible, que la deal est faite ! On peut enlever la garantie, mais le paiement va rester le même montant que si on avait la garantie. Bon.. on va garder la maudite garantie. Le jour du ramassage ! On arrive on nous fait la démo, notre micro-onde qui était dans la roulotte lorsque nous avons visité n'est plus là ! Il a fallu demander de le remettre sinon ils ne nous l'auraient jamais donné. Nous avions aussi demandé à ce que les murs de la douche soient recollés, ca n'a pas été fait ca l'aire que c'est normal qu'une roulotte flambant neuve soit comme ca ! Une autre chose de d'écollé en arriere au dessus de la roue.. ca aussi ca l'aire que c'est normal que ca soit décollé. Overall la démo on la trouvait bien jusqu'à tempd qu'on arrive à notre premiere fin de semaine de camping ! Il nous on dit d'acheter un outil qui allait avec notre roulotte finalement ce n'est pas le bon et notre eau chaude ne fonctionne pas. Ils nous on montré tout ca bien vite faite.. Maintenant mon dépôt de 1000$ je demande aux employé si je peux le ravoir, personne de peut me donner de réponse, personne ne sait quoi me répondre, ils se lance tous la balle ! Finalement, la femme au service me dit de venir avec elle pour me redonner mon dépôt elle me fait taper avec ma carte de crédit et me dit que c'est fait. J'ai pas de reçu rien. Je vais voir dans mon compte et il n'a rien non plus. Je me dit que ca doit prendre quelques heures alors j'attend. 3 jours plus tard l'argent n'est toujours pas revenu dans mon compte et le 1000$ n'est pas plus en attente. J'ai écris un courriel au directeur et pas de réponse. Je l'ai appelé et il m'a dit qu'il a fait un reçu pour ca et qu'il va contacter la comptable pour avoir un numero de confirmation. Après 5 jours sans nouvelle j'ai recontacté et je me fais dire "  Le dépôt a était faite pour $1000.00. Ça montre dans mon système. dépendant de la banque ça peux des vois prendre 5 jours. " Je lui demande de m'envoyer une confirmation et il n'est même pas capable de me répondre. Honnêtement c'est vraiment du nièsage, tout le monde se lance la balle et personne ne sait de quoi ils parlent.. malheureusement on va devoir y retourner pour nos "services " inclus dans notre garantie...

Here is my wife's and my experience with 417rv…read more We were looking to purchase a used pop up rv so we could go camping with our children and grandchildren. My wife found a potential candidate on the 417rv website. She sent an email requesting to view the unit. She was contacted back by salesman, Marc who informed her the unit was at the Canadian Tire Centre as part of the clear out show going on there with multiple local rv dealers being involved. He invited us to see the unit there, which we agreed. Upon viewing the unit my wife noticed mildew stains and pin hole in the canvas so we declined this unit. Marc then proceeded to show us other potential units. We wrote up a deal on a brand new 2020 pop upp, pending financing and gave a deposit. On our way home my wife receives a call from Marc say we were approved. We were ecstatic and then asked what the terms were. Twenty years. This was not acceptable for a tent trailer. So she asked marc if we could make a deal on one of the older units that they had. We had agreed on a 2006 unit for a cheaper price and Marc informs my wife it would be a 7 year term. We agree and make plans to do the hour drive to the dealership on the following Thursday. My wife calls Marc on the Wednesday to confirm the appointment and the deal and he tells her, Yes the deal is on, NO SURPRISES. We get there Thursday evening and Marc meets us at the door. He's in a hurry to get out and run to the licence dept for another deal he's on and sends us to Jacques, the finance manager. Marc disappears. Sitting in Jaques office he proceeds to tell us that the has just presented the bank with the new deal and they have declined it. He called the bank for a clarification and he is waiting for a response. After half an hour sitting in his office the bank comes back and says the term is too long. They come back at a payment more than 2/3 what was previously told us and half the time, and a higher interest rate. SURPRISE! We decline the NEW offer and proceed to get our deposit back. Jaques fumbles around with the debt machine for another 10 minutes and can't get it to credit my bank card back. It keeps saying they are over their daily limit for refunds. He calls the bank that their machine is attached to to try and get them to allow the refund. 15 minutes more and still no refund. I tell him don't worry about it as it is getting late now and we still have an hour drive back home. Mail me a cheque I say. He says he will get it out as soon as possible. It is now 3 weeks later and still no deposit return. My wife called and Jaques says he will get the secretary to get it out as soon as possible. We ended up buying a newer pop up, for less than half the price, from a more local seller, CASH. To add insult to injury Marc sends my wife a text last night offering the 2006 unit at an all in price 3 times what we bought our 2009 for. She declined.

Used the car manufacturer road side assistance. They in turn used Bradley's Towing and Recovery…read more After receiving several texts stating arrival time and several subsequent changes to arrival time, I receive a text stating "Come outside' . Tow service never calls when they arrive or knocks on address door, they just text saying drivers here come outside . I see text 5 minutes after it was sent , spent 20 minutes standing out side in snow . I call and text Bradleys NO ANSWER, I finally give up go in and call VW roadside assistance. VW roadside states driver drove by , did not see anyone standing by car. so he left . ( the car is in the driveway of the address given) Id say " CRAP SERVICE" By Bradey's. I'd also say maybe rest of the 5 star reviews are FAKE

Using my Roadside Assistance from Hyundai....and I was very pleased with the person sent... Brad…read morefrom Bradley's Towing & Recovery,...came exactly the time I was promised, promptly solved my issue [my bad..had manually turned on inside light and drained my battery overnight] and Brad was so understanding , very personable, knowledgeable and with a great smile on top of it all.... saying it happens a lot ..trying to make me feel better about what I had done. Definitely would recommend and won't hesitate to use his service again if need be as it was excellent!! This review is in Ottawa not Toronto??!!

When my car was hit in the hospital parking lot I was lucky that they left their name and…read moreinformation, so I could get the damage fixed through insurance. I thought any body shop that was "insurance recommended" wouldn't necessarily be the best, but this place was fantastic. We dealt with Tyler, who I believe is the owner or manager of this location. From the very beginning Tyler provided exceptional customer service, getting in touch with us right away when he heard from the insurance. He got us in for an estimate and even gave us an estimate on another part of the car that was damaged (unrelated to the accident). He explained everything and arranged for a rental car pickup for me while they worked on my car. The service was very fast, and the work was completed a day before expected. When we arrived to pick up our car not only was the bodywork pristine (I couldn't even remember where the damage was!), they also cleaned our interior mats (which were quite gross from the winter), and the dash was spotless. Such a thoughtful thing to do! Tyler also spent some extra time chatting with me about the other damage he gave us a quote on (a tear from a snow plough) and gave us fair and honest advice. Should we decide to get this fixed, or if we have any other bodywork to be done we will absolutely come here. Fast, quality work and excellent customer service!