My husband and I bought a new 2025 Honda CRV Hybrid recently from Ottawa Honda. Our salesman, Alex…read moreEstaphan was a pleasure to work with, during the negotiations, the purchase, and the pick up of our new vehicle. It was a no pressure purchase, with him allowing us to decide what we wanted and needed. It was a stress free experience. We highly recommend Ottawa Honda for a purchase, and Alex in particular as a salesman. We would definitely purchase through him in the future. We are very pleased with the Hybrid. The gas mileage has exceeded the industry average and it drives lives like a dream. T & E Janes

Avoid at all costs, their service department will scam you. Estimate: $140; Invoice: $423. Shady…read morebusiness practices and disrespectful staff. Have used them many times with mediocre service, but will never return after latest fiasco. Scam: Dropped my car off for an oil change. Asked that they look at the AC and see why it's intermittently shutting off. The staff member said "Sure" and didn't mention any price, so I assumed they'd call me once they looked at it and diagnosed. Even my written estimate read "A/C Price $- , Inspect and Report". Got a call to pick up my car and am shocked to learn they charged me $271 to put some dye in the AC system to help find a leak (it's not even fixed!). Disrespectful Staff: When I was shocked by the $271 extra charge I said "Jeez!" and was met with a very defensive staff member, "I would have warned you about that when you dropped it off. I'm normally very good at warning customers. It can be anywhere from $200-$500 for an AC repair." What!? I'm sorry, but you didn't warn me, because I'm not signing you a blank cheque for up to $500. Called the manager, he gave me the same shtick, "He would've warned you about the AC charge, he's normally really good at that". I have two staff members now essentially gaslightling me that I approved a $271 AC charge. I'm frugal, for $271 I'm driving with the windows down. "I'm sorry, I was not warned of any charge for the AC, I read 'inspect and report' on the estimate and assumed that that is what you would do". "I'll talk to the staff serving you, but I'm almost positive he would have warned you." Unresponsive manager: The manager, Marc Houle, said he'd check with his staff and call back. That was 1 month ago. I've sent two follow up emails, and called 8 times this week and I've received no response. I think he believes if he ignores me long enough I'll give up. I'm filing complaints with the BBB and Ministry of Public and Business Service Delivery today.

Au contraire, Hongyan H. I took my Ford Escape hybrid in…read moretoday for a minor repair. Sophia ordered the part for me, called me when it arrived and John drove me home and picked me up when the work was complete. I recommend asking for Sophia by name, You will not be disappointed.

Worst Service Experience Ever! I wish there was a negative star…read more Review part 1: I am a 2017 Ford Focus SE owner, bought from Lincoln Heights in June 2017. The vehicle has already had transmission problems twice and a steering assist fault until October 2024, and the mileage just hit 89700KM. The second transmission problem and the steering fault happened within two weeks in October. The repair was costly, and the experience was bad due to their unprofessional admin progress, overcharging, and carelessness. The manager's arrogance, judgemental attitude and irresponsible communication made it even worse. The first transmission problem occurred in June 2020; the mileage was only 38201KM, and it was fixed under warranty. The second transmission problem occurred on Friday, Oct.6th, 2024, on the highway, showing engine failure and services needed. The first thing I did on Monday, Oct. 7th, 2024, was bring my car to the service centre because I realized it could be something big due to the orange engine sign. I did appreciate they accepted my car without an appointment, and the car died right in front of their office door, showing it was going to be dangerous if I kept driving. I was given an oral estimate of a repair price of $3500. If I would like to trade it in, they offered me $1000. Because the mileage was only 89135KM, I decided to save the car. (By the way, I just referred one of my friends to Lincoln Heights, and they bought a hybrid Ford Escape there 2-3 weeks ago. ) The bill turned out to be $4160.81. I paid it off. The steering assist fault occurred on FRIDAY, October 25th, 2024, in rush hour while driving through a big traffic crossroad. While I did a normal right-turn, the steering wheel was stiff, and the car was nearly out of control I had to stop it to avoid hitting the telegraph pole. The beeping sounds of cars came from two directions because I blocked two lines. Fortunately, nobody was hurt, and no accident happened. I decided to bring it back again to Lincoln Heights because I need to figure out what the issue is. When I arrived, I was told I needed to make an appointment before I brought my car in. After I mentioned the recent repair, I got a chance to talk with a tech. They agreed to take my car, and they promised they would check it on the same day and let me know the repair cost asap. Please notice here: it is on Friday, October 25th, 2024. I received an Email at 1:23:55pm, the same day that showed their estimate was $3061.16, and there was a possibility to get a discount based on the following communication. If I would like to trade it in, they only offered me $500 maximum. I still decided to fix it. They told me they were going to place the order right away before 4:00 pm, and my car should be ready next Monday, October 28th, 2024. On Monday, October 28th, 2024, I received a phone call from them telling me the parts had not arrived because they made a mistake when they placed the order, so my car could not get fixed until Wednesday. I argued with them, and I got two days' car rental covered by them. In my opinion, it is unfair that I had to pay for their mistake. On Tuesday, October 29th, 2024, I received a phone call from them telling me the delivery was delayed because the parts were going to be sent to them by another Ford department, etc and I car could be fixed as soon as they received the parts. On Wednesday, October 30th, 2024, I received a phone call from them telling me the parts had arrived, and my car would be ready on Thursday. On Thursday morning, October 31st, 2024, I received a phone call from them telling me my car had been fixed and I could pick it up, I told them I was going to pick it up around 4 pm. When I arrived there, I was shown two copies of the materials, the first one was a new service estimate as follows: The second one was the fees I needed to pay, and they were as follows: I was told I had already got a great discount, and this bill already covered the two-day car rental as they promised. I had never been told by phone or noticed by email about the new estimate of $3952.30, and they charged me way more than I expected. The CORE CHARGE shown on both bills seemed suspicious! I googled it, and the CORE CHARGE meant a deposit fee, etc. and should not shown on the bill. I refused to pay the full amount, and I requested a conversation with somebody in charge. I suggested paying part of the bill and leaving my credit card information to drive my car home. It was late, and it was Halloween. I had a heavy backpack to carry, and the car rental store nearby had no car left. I promised to come back the next day, Nov.1st, 2024, in the afternoon to get the problem solved by talking with the manager. The advisor phoned the manager, however, the manager insisted I need to pay the full bill if I would like to drive my car home. I was a little bit disappointed, but I understand her refusal. She might be afraid I would run away without paying the rest.

She is back at home, after spending over a week on rest and life support. My red beauty is purring…read morelike a kitten and no nasty dash lights and alarms disturbing our ride. Magdeglia Motors took great care of her. They are Honda/Acura experts. The people at the shop are great to deal with, and explain everything in detail. Pat showed me the stretched timing chain and the damage it had done to the whatchamacallit sprocket thingys. I nodded knowlegeably and (I am sure) he never suspected I had no idea what he was talking about, but I did appreciate the fact that he assumed I did. The total cost came in at more than $1000 less than the dealer quote, for the exact same Honda parts and mechanic time. I have found a new go to shop for the CRV.

I have used them so many times, they can fix your Honda perfectly. Ran over a porcupine, killed the…read morea/c but her replaced whatever and fixed it. Have also bought 2 cars from there in the past, older Hondas but they were the best cars I've ever had, just regular maintenance and ran perfectly every time. Wouldn't go anywhere else.

The dealership which when no body else will. They do all recalls when noone else wants to touch…read morethem.

I had the unfortunate experience of bringing my 2012 Tucson in for a simple recall on the breaks to…read morethis location in Ottawa. When my car was returned to me, there was no lever to open the hood of my car and there was tape hanging down from where the technician was messing around with the wires. When I called to get help from the service department, they said that it was not their fault and they wouldn't have done that. Please explain to me how I bring my car in one day with the lever and get it back without one...but it's my fault? Worst experience, will never bring my vehicle here again the service department is horrible and unhelpful. 0 star review if I could, do not bring your vehicle here for recalls they will mess something else up with your vehicle and blame it on you. Own up for your mistakes that your employees make or hire someone who knows what they're doing.

We needed our gas tank replaced, and all our regular mechanics were backed up for weeks and months…read more George at Preston Street was recommended...I called him, and then went down and met him. What a nice man, and he was very earnest and sincere about the work, timing and cost. I felt he was working with me to get the work done, and he did an excellent and fast job. And there was an issue with the new gas tank installed, and he went out of his way to deal with it. Thanks, George!

Gabriel and his son run a top notch business. This is a mechanic that I can trust to do quality…read morework, at a fair price. They understand their client's needs and don't take advantage of their mechanical ignorance, charging you for work you don't need. They even took the time to teach me a little about the issues with my car and it's parts. Highly recommended.

I want to share my experience to help other consumers be more cautious…read more In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

I was really disappointed with my visit today. I came in around noon and paid $49.99 for the most…read moreexpensive interior + exterior package, expecting a thorough clean -- but what I got felt rushed and sloppy. The exterior got only a basic shampoo wash, and the interior barely got touched beyond power-washing the floor mats. There was no tire shine applied, no proper vacuuming of the cabin, and dust was left everywhere. It honestly looked like the staff spent most of their time hurrying cars through the bay instead of actually cleaning them. For almost $50, I expected more attention to detail -- this felt like a watered-down interior touch-up at best. Definitely not the full service I paid for, and not worth the price given how much was overlooked.

Hi there I'm frenchy I've been a member of tops car wash for years you name me one place in the…read morecity were you can have your car washed every day ( except closed on Sunday ) for like $65 a month and shine my tires too the staff for the most part are like family to me if I ev had any issues they were right there to help me they are very fast and very friendly you can't ask for a better place to go . I hope they never leave . Thanks to all the staff for your excellent service ..

I would not recommend this dealership service is terrible.You make an appointment for a recall your…read moretold will take less then an hour 3 hours later it is not even in the shop what is the purpose of an appointment. bad enough you got a recall because they sell defective car but then they have you wait forever to get it fixed. Last year they wanted me to wait 4 weeks to get an appointment for service check and oil change. secondly they push maintenance services which are not required by manufacturer at extremely high prices just to pad the bill. I would not purchase a car at this dealer unless you have another means of getting service done.

I'm back for a second time for the same recall service. I called two days ago to understand how…read morelong i would need to be at the dealership and was told 1 to 2 hours. I drop my car off today and was told it could take 4 to 5 hours because they have other work orders in the que. So why did you book me for an 8 am appointment, and tell me it would be 1.5 to 2 hours? On top of it you asked me if i needed an oil change on my electric car..... There has to be a better service model that these mainstream dealerships can apply. There has to be a better way for the automakers to facilitate recall tracking and recall service for their existing customers. We need an 'Uber' for the automotive industry to call these companies to task. Please Myers if you have someone in your service department giving customers information about their appointments and the duration, avoid making the customer the bad guy when he arrives with that expectation.

purchased my vehicle three months ago and they failed to tell me the radio was broken. they…read morepromised to get it fixed - said 4-7 business days to order the radio from ford - it did not happen. than said it would be 4-6 weeks - it's been 3 months and now they are avoiding my calls to answer me !!!! guess what I contacted head office and I will be showing up every day until they answer !!!!! I did not purchase a car without a radio to just be thought I would be forgotten about. nope - I WILL Abe on their ass to get it fixed.