I strongly advise others to avoid purchasing a car from Car On. I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car. read more

** BEWARE OF CAR-ON AUTO SALES ** I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **. read more

Car-On Auto Sales - Outside of rear window 8 minutes after turning on the rear defroster. - Car Dealers Near Me - Ottawa, Ontario

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Great group of people work here. NO PRESSURE!!!!! No really, they sell car...yes! But, they go the extra mile(no pun!) to make sure you are comfortable!! My personal experience was great. Felt guilty that I had to reschedule ( do to life) The staff genuinely want feed back as to what was great to well that didn't go well, When all is said and done the staff will steer into the right vehicle. Yes that was a pun!!!!! read more

DO NOT BUY A VEHICLE HERE! They are a bunch of scammers with mechanics that I assume don't have licences and will put out fake safeties. I bought my vehicle there and when I went to pick it up they lost the keys. so waiting two hours for them to finally find them they turn it on to find out there's an issue with the vehicle and they have to fix it. 5 hours later they call me to say my vehicle was ready to go only to drive it down the road with all four brakes grinding and making an awful noise. i had to drive it back to get it fixed. after one hour I'm on the road with my new vehicle. a month later and only after 1000 kms driven my tires are aggressively shaking. brought it to a local tire shop only to find out that the tires on the vehicle were unsafe! they wouldn't even mount them on another rim they said they were so bad. after contacting car on auto for anything that they could do they told me everything was safe when I bought it and told me to kick rocks. do yourself a favour and NEVER BUY FROM THESE CROOKS!!!! read more

We chose a car and put deposit as well but 2 days later while our loan application was still in progress they have sold the car. They did not even take the time to call or even return our calls. We called 5 times until they sales man talked to us and told us they have sold the car and we can either get our deposit back or chose another car!!!!!!! read more

Massive scam. They sell Used vehicles "as is." You pay diagnostic fee for future troubles.

This is the first time that I have be angry enough to go to the effort of writing a review. I don't expect anything from Car-On. They had their opportunity. I think others should know. I purchased a 2019 Q5 from Car-On back in January. We were pleased with the vehicle as well as the sales process. Last week my wife even recommended Car-On as a good place to go to purchase a used vehicle. Everything was great until last week when we went to change over to our summer tires. I generally change the tires myself as they are on rims. To loosen the Lug Bolts I had to use a 2ft breaker bar and then jump on it to get them to break loose. Weighing 200lbs that is over 400ft-lb of Torque. I tried to loosen the 4 locking lugs but could not. Because I did not want to break the lugs or the key I took the vehicle into a tire shop. They were unable to loosen the locking logs either and actually broke one of the lugs. They were great and did not charge me for their efforts. I told them I wanted to take the vehicle back to where I bought it. When I brought the vehicle to Car-On service to ask them to loosen the locking lugs they explained that it would be a straight time job and that it could be costly as they may need to drill out one of the lugs. They also said that they always use a torque wrench when installing lugs. I explained that there was no way that the lugs were ever torqued to the specified torque of 103ft-lb. They had be Torqued well beyond that. They asked me if I wanted the work done. I told them that they had done enough damage and that I did not trust them. It is unbelievable to me that organizations like this will not take responsibility for the quality of their work. We retracted out recommendation to my wife' colleague and won't go back. read more

Buyers beware! Car-On benefits from college students, and those who need to stretch their dollars on personal transportation. The buy "As Is" program is completely unethical. They will guide you through a sale knowing the car likely will not pass inspection. As much as it is the responsibility of the buyer to be self-informed, it is immoral to sell a car to ANYONE knowing it could potentially be inoperable. Test drives are time limited; and not being allowed to bring the vehicle to your own mechanic for a proper evaluation prior to purchasing are huge red flags. Parents, DO NOT let your son or daughter buy from this lot unless you can assist them through the process or have a family mechanic at their side at time of purchase. The sales department will take full advantage of a less informed buyer without remorse. It is an unfortunate practice that they are allowed to get away with. I spoke with a sales manager who had no intentions of assisting or resolving. As long as they checked their boxes at the time of sale, they will wash their hands of every single deceitful transaction. My college student nephew is now stuck with an undrivable car that he worked incredibly hard to afford during the summer months. Would much rather go with a dealership that had integrity and morals, even if it meant spending more money. Please pass on this dishonest dealership. You will be thankful you did. read more

Terrible place, worst experience I ever had in the 5 cars I've owned. Wanted to finance, sat down with a man, talked over some prices, agreed that I want monthly payments, he comes and shows me a paper for 346 a month, I say yes, they call a few days later I come to sign the papers only to see 800$ a month I asked if I can back out they lied and said it's too late, I went through with it, only to pick up the car come home and the coolant is nearly empty, "yes I spent multiple days monitoring it, before determining it" I had good credit and payment history only to get fed an extremely high interest rate and rip off month to month prices, these guys don't care about any but making commission. read more

I tried to work with this dealership to purchase a used vehicle. It needed brake rotors, despite their jaded inspection, and the cheesy sales tactics they tried with us were just vulgar. I would not recommend anyone shop at this bulk dealer, they are buying at auction, certifying and inspecting with questionable standards, have unreasonable and unrealistic test drive rules (self-insured but claiming requirements come from insurance company) and essentially want you to purchase without proper evaluation. I was refused an arrangement to take the car to my mechanic for my own inspection. They said the car can only be on test drive for ten minutes at a time. Pass on this place. They are buying from auctions the cars dealerships refuse to refurb and sell. That tells you what you need to know. read more

My dealings with this dealership is mixed with both a positive and negative experience. I'm a bout 5 hrs away from them and when I originally reached out to Car-On the Sales Manager was my contact and was a pleasure to talk with and handled my interest in purchasing a truck perfectly. I was directed to a sales rep, Mr. Matthew Paul who was very professional and made it easy to work with him. He was prompt with answers to my questions and sent me photos quickly when I requested them. Highly recommend him if you ever wanted to purchase a vehicle from Car-ON. Where things went extremely south is when I was transferred over to the F&I office and had to deal with Mr. Oday Sarhan the finance manager. I have NEVER been spoken too or treated so rude in my life. Here I am a customer wanting to buy a vehicle from this dealership but Oday was the catalyst to the downfall of this purchase. From the moment we spoke he made this entire experience less then pleasant and he's not very professional in his position. I was initially looking for financing but told him I would purchase the truck outright instead. He was caught out lying to me regarding our conversations and I'm assuming he lied to others involved with this deal. His over all handling of this purchase was unfortunately "A" typical of the poor reputation some dealerships get. Needless to say I cancelled the deal because of Oday, the Finance Manager. Keep in mind I was waving the financing and PAYING CASH!!! All he had to do was put the final paper work together!! I find this ridiculous!! When I asked for my deposit back Oday said I won't see it for days then hung up the phone on me! I reached out to my sales rep. Matthew, explained the situation and he was able to have the deposit refunded back to me within an hour. However they put a pass code on the refund and didn't tell me the answer. I had to visit the website, look up the information to the answer of the password so I could get my money back. Extremely unprofessional. I reached out to Sales Manager, Mike Brown, and explained what happened and I'm yet to hear back from him. I'm not caring if I do but I would have thought he would take this serious and at least respond to my concerns. Over all I would say Car-On could be a good place to purchase a vehicle if they had all the right pieces in place. The F&I office is supposed to close the deal not have the customer walk away. Especially a CASH DEAL!!! Good luck! read more

I purchased a used F-150 truck earlier in 2022. Car On Auto gets one star from me for having inventory during the pandemic, and for a very pleasant salesperson. Otherwise, the experience was negative, I'm sorry to report. They informed that the vehicle was ready to be picked up, but when I arrived, the two items Car on Auto had promised to fix were not done. They explained that the paint touch-up was awaiting delivery of the paint, and the driver's seat stitching would be done next time I brought it in. I took delivery, trusting that they would follow through. Several weeks later, Car On Auto were unresponsive to repeated phone calls. The truck has had many things go wrong -- and to be fair, a used vehicle will have things go wrong, but the sheer number makes me think that there was a reason I was never given the results of the 149 point inspection. I asked to check that the trailer plug was working. All they did was unplug it. I replaced it. They claimed that the A/C worked. It has never worked. Driver's seat does not move (switch was is broken), which they did not disclose. I could go on. Bottom line: use caution when dealing with Car On Auto, and don't hand over your money until they deliver on what they say they will. read more

We were very satisfied at first visit and thought we were in good hands, so we went to the next step at looking and accepting an offer upon completion of inspection and repairs done. So far so good, but then it went down hill very fast, when we were concerned with issues with the car and asked for it to be looked at another time and they ended up blaming us wanting to get stuff done just because. We had to negotiate and stand our ground to have a safe vehicle. We ended up with parts and we were responsible to have them installed. Now that I bought my vehicle, I can not count on them to help me with further maintenance. It took me awhile to write a review because were upset and we couldn't comprehend how industries still function that way. It serves no one any good. We need to mature and improve as a society Praying for a brighter future. read more

My experience is eerily similar to the other one posted below. Saw a car listed, a little higher than other cars in the market but it was nice and I thought paying a bit more for quality was worth it so I left a $500 refundable deposit for it. I specified that the car was dirty and had light scratches which they offered to buff out and do a full detail "because we automatically buff all black cars here!". A few days later my situation suddenly changed and I returned to them to say I was not taking the vehicle and I'd like my "refundable" deposit back. They hummed and hawed, sounded sympathetic and finally offered to return my deposit less $300 to cover their expenses for the buff/detail. I was in no mental state to argue and just wanted to leave after sitting there uncomfortably for 45 mins while they sorted things out and so I accepted it. My lawyer now is looking into my consumer rights in this situation so the story may not end here. I short, I don't recommend this place to anyone. Caveat emptor. One side note: I suffer from migraines and keep a small pill bottle attached to my car keys. When they inspected my trade-in vehicle they took my keys with the pill bottle and upon returning it asked me what the bottle was for. I told them its my migraine med, which I always carry with me. They told me "Oh, we were wondering what those pills were when we opened it up and took a sniff!". How asinine and creepy. read more

I went to this place assuming they would be interested in selling me a truck. They were not. I drove the vehicle I was interested in. Told them I loved it. They offered me an insulting offer on my trade in. No trade in deal. Financial person was not interested in making the deal work. They gave me another guy. deal was approved through the bank. Four days later I called back to see what was taking so long. I was told they sold the vehicle to some one else. The entire experience was dissapointing filled with fake smiles and personalities. they say they have the best prices, but any place you go to will negotiate a price match. they might even have a personality. Zero on a scale of one to one hundred. read more

Great place to buy from. Woah! Did you get a head start? Please write more so we could post your review.

Dealership sends me a key that I SHOULD have received in March when I purchased the car. Apparently "it's not their responsibility to supply all car keys when you buy a car." Turns out this key, while unlocks the car and turns on electronics, will not actually start the car. They didn't communicate the possibility of this key becoming 'un-programmed' and so I'm left to think that my car's ignition system or a more serious issue is to blame, and I can't test another key as this is the only one available to me at the time. Since I've purchased the full extended warranty, I have my car towed to them only to be told that the issue is the key that they sent me in the mail.... which should have been given to me in 5 months earlier when I purchased the car. They somehow take 1.8 hours / $200 to figure this out. For a dealership that prides themselves on Customer Service, this is pretty brutal. read more

Bad customer service, wrong information. Way over price and the sales man was not willing to negotiate at all.

Great service. Very happy with my purchase. I feel as if I was treated with respect throughout the entire process. I will definitely be recommending their service to my friends, family, and coworkers. read more

Dealing with this company was quite a nightmare. First of all, I want to address their "30-day unconditional money back guarantee" that they advertise everywhere. They are careful not to mention it, and try to slip it through the paperwork, but you actually have to pay an extra $200 for that guarantee, and its mandatory! But that is really just a minor detail in my incident, lets get to it: I saw a car I was interested on their website, it was priced high for the particular model and year, compared to similar cars in the area, but it appeared to be in good shape (from the ad) so I was willing to pay a bit more if that was the case. I know it had already been sitting on the lot for at least a month, as I had seen advertisements for it several times over the preceding weeks. Despite having it for that long, they had done nothing more than park it and wash the exterior. Just sitting in the car I quickly found multiple things broken as well as stains and dirt, and when I say dirt I don't mean the usual grime, there was sand all over the dash! It didn't look like they had tried to fix anything on the car or even vacuum the interior. The salesman assured me that they had already done a full Quebec safety on the car, as someone else was lined up to buy the car but had backed out (Hmm I wonder why they backed out?). I was uneasy at this point, but I liked the car, and after they promised to fix the obvious issues, I put down a deposit. Next I had them bring the car to my mechanic for an inspection. The mechanic wasn't looking at the car for more than 10 minutes when he calls in the supervisor. The supervisor brings me in the garage and starts pointing out problems: Ebrake doesn't work (What? They said it was safetied!), rear bumper was involved in a collision (it didn't show up on the carfax and they didn't mention it), paint was peeling off the back bumper, the AC condenser was torn up and literally falling apart, the rubber drive belt had a big groove worn into it ready to fall apart at any minute. To top it off, the frame rails were rusting pretty bad, and hadn't been treated in any way. Whats worse is the salesman knew about all of these problems (including the collision), excepting the ac condenser, but the condenser was in such bad shape I can't believe their mechanic wouldn't have seen it if they actually inspected the car. After some back and fourth, they claimed they would fix the problems that the mechanic found (excepting the rusted frame rails) if I followed through with the purchase. I told them they would have to pay for the next inspection (I already paid $100 for the first one), but they refused. To me, that cemented a bad taste in my mouth from this dealership; if you are not willing to fork out $100 for a potential $8000 sale after already wasting the customers time and money, you have no integrity. I decided to cut my losses at the cost of the first inspection and go look somewhere else, as I had extreme doubts that they would fix the problems properly, and even if they did, I imagine the second inspection would find more problems still. I found the sales person I interacted with to be very friendly and quite helpful. The managers, however, were not pleasant to deal with at all. The first manager I dealt with was unfriendly and seemed to not care about my needs at all, which is rather concerning when you are making such a huge purchase. The second manager was friendly, but again didn't care about needs and was hell bent at convincing me to buy the car no matter what (lots of sales pressure from him). I was given a huge story about how they paid too much for the car and would be taking a loss on it by selling it to me for their already inflated price. Lots of papers with big numbers were shuffled around. I have no idea if they were bluffing or they really were taking a loss, but it doesn't matter because as the customer I don't care about your profit margin, all I care about is getting a decent, safe car for a reasonable price, but clearly these folks were only concerned about the numbers in their books. I really didn't appreciate their attempt to guilt me into the sale, and I think it is highly inappropriate to share your finances with a customer in the first place. The one positive thing I can say, is that when I made it clear that I didn't want the car and asked for my deposit back, they refunded it in full and didn't make it difficult. But that is a small consolation for wasting my time and money. read more