Car shopping is one of my least favourite things to do cuz there's simply too many options. Gladly to have went to this dealership. Not only was staff patient to understand my wants and needs, he went above and beyond to go over all my options to help me make a decision. Traded in my car and got a great value for it. Just picked up my new 2024 Seltos over the weekend. It was a sign of relief to see Manny greet me at the door to educate me on all the new features and buttons in the car. Overall experience at this dealership was exceptional. Everyone was so welcoming and friendly! read more

I purchased a higher end suv from this place they did a quick clean up job on the brakes the rotors are corroded with rust on the inside looks horrible and not safe :( .I will be going to get an independent report on the brakes and make sure it should have even passed safety.They also told me full detail and there was trash in 3 locations it's like they didn't even care worst purchasing experience of my lifetime save your money go to a place with good reviews because the ones on here are true read more

Kia 417 - Diff angle of the front brake system should be Ashamed to sell this - Car Dealers Near Me - Gloucester, Ontario

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I initially asked whether a rear shock absorber would be covered under my 5-Star Extended Warranty. I was told, "We don't see why it wouldn't be covered," and that the car would need to be inspected, a claim submitted, and that I would be reimbursed once the insurance approved it. Based on that, I brought my car in first thing in the morning as scheduled. However, the vehicle was forgotten for over 3 hours -- I received no updates, and only after checking in personally was the inspection completed. The technician confirmed the shock absorber was faulty, but I was then told the claim was denied and I had to pay $200 out-of-pocket. Later, another service advisor at a different location informed me that rear shock absorbers are considered "consumable items" and are typically not covered by any extended warranty. This was never mentioned during my initial inquiry. Had I been given this information upfront, I could have made a more informed decision and avoided the wasted time and unexpected expense. You go figure, I go Elsewhere read more

Le service a été super Lent pour un mois d'attente après achat car il y avait des parties à repeindre, read more

Kia 417 - Car Dealers Near Me - Gloucester, Ontario

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I was happened when I got the car. Customer service was ok. Bought the car 2 weeks ago. I discovered that RPM DOES NOT EXCEED 2500 WHEN YOU PUSH THE ACCELERATOR PEDAL TO THE FLOOR WHEN THE GEAR IS ON PARKING. I am asking myself if your staff knew about this problem and made me buy the 4000$ warranty. I live in Montréal. I have appointment at KIA GABRIEL OUEST CREMAZIE AUGUST 11 (too long). WILL appreciate if you can make it earlier. Thanks read more

They lied to me about their asking price on a used car telling me I needed to finance with them to buy at that price. I walked. Two days later that original price was ok and they called me back. They lied that they could not make a deal without those that I represented present. Two days later they were willing to deal long distance. So many old school bs sales techniques even though they knew I was wise to them all. Totally infuriating purchase experience which almost fell apart again because of another last minute bs policy they hoisted on my clients. Avoid them if possible. I and my clients will never see this dealership again. read more

Everyone I dealt with was friendly, and I think I got a good deal. No issues with pickup and so far the 2024 Niro EV Wave is great. Love the heads-up display. But so far I haven't been able to get Android Auto or Apple Carplay to work read more

Please beware of this dealer, they are two face ,they have asked us to remove the previous review and we thought they agree to fix the issue for us I came to finance 2017 Acura mdx car on June 26 just because I had 2 kids and new born baby , so I need to change 7 seats car, and I also think if I take car from the dealer it is safe for my kid but after 3 days ( not even a week) I started feeling something is not right with the car, it turns out it is a transmission issue that when the car doesn't go in to parking mode,. It skips to a different mode so we have to shift to Neutral  and use the hand break, and the car may roll when we park uphill in neutral mode. It is very dangerous for surrounding. Car engine won't turn off, the car door won't lock, the battery died overnight due engine not turning off . We had to boosted .We have immediately contacted the dealer and reported this issue by the mail on July 6 and there was no responses from salesperson or dealer for few days .(Lucas, Andrew, Manny Sihag ...manager.)We then contacted them directly and I have brought their attention that I am not feeling safe to drive this car knowing that there is a transmission issue and I need it to drive my kids but they refused to provide any assistance. Then we wrote them a google review and a manager gets back to us demanding us to take down a review in exchange that they will look into the issue and fix for us. ( I had the record conversation between me and manager name Andrew , he said that) then  they brought my car to Camco Acura and the Acura gave us the quote around 7 thousands to replace the Tranmission ,2 front axle nuts,front stab links and nuts And of course they not help me to fix ..I didn't think I have to pay so much money like that 3 days after I finance with KiA dealer .( I got so depressed) After that, KIA emailed me just only give me 1000 with the word Good Will , . Then they blamed it on us causing this problem. I don't know why they thinking like that, I am not buying car with 30 thousand for fun ! I have kids, they need to be safe .What do they think for the safety for clients?why did they pass safety certificate ? fHow is that even acceptable at this big dealer? I tell them if 1 months later , the car happen like that it's ok, I no complain anything, but it just only 3 days, and didn'tfeel safe for driving my kid but they seem not care about that.I came to the store to talk with the manager, told him the problem and he said when I got the car out from the dealer they doesn't care about even 3 days and even I have kids !!!!! After sit down with the manager I couldn't solve the problem, and I saw the client outside with 3 kids like me, and I told him I can go talk with her to get the experience from the client who buy car and have kids like me to see what she think if buy car for 3 days like that. And they called the police to come for purpose want me to get out of store because they scare to lose client , so why they don't think I also their client? But I was lucky , 2 polices guy had the warm heart , they really care about my feeling and the stay to talk with me and also they said happy birthday to me because that day was my birthday , .... we still have long story with that dealer but I don't have time to write more , they also blame us after everything , so I just hope if anyone read my review , so just be careful when you choose the good dealership for you and your family ! Hope they can care more about the safety for client after my review and be a good people when sale car for clients. Also, there are some 5 stars that I wondering where they got from? I hope ,when everyone come to this dealer you need to see some 1 star first before see the 5 stars because sometime, maybe they can ask friend or someone else, or can buy review to hide the 1 stars go down, I hope MTO, OMVIC or CBC news and Protection of child can involve or investigate this dealer, they scam ! They also deleted client review and said not give 1000$. So they think 1000 can buy kid safety? someone got just same problem! If anyone I can contact I need proof my phone 343-204-0956 read more

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My 2018 spotage stalled merging onto 416. I called after getting it started again and called the dealership at 417. They got me an appointment at 8sm the next day and had my car ready before 5pm! Thanks so much read more

Very pleasant visit this last weekend. Went in to check out a few vehicles to see which one I like. I let the salesperson and front desk know I'm just browsing since my lease still has 1 year but they were so nice and understanding. They didn't immediately ditch me lol. I got so much information and took my time with it. The sales person even shared their expertise with which package to go with to accommodate my hybrid work from home schedule. I will be visiting again when my lease is up. read more

By far the worst car dealership ever, their sales team are a punch of liars. The amount of money they want to rip me off of is crazy, my experience with the salesman was good at first but how can you get disappointed at me for not being interested in the price? Control your emotions idiot, as a woman I was calming him down he literally didn't pay any attention at me just because I said I need to talk to my family about a deal that was due today (fake deal) he literally said I will be offering the same deal tomorrow. Im just shopping around does he think I care about any of this. I forget his name but he sits right besides the door on to the left. Very weird experience, couldn't believe how they can try to bully you into a deal that I am not satisfied with, dealer fraud... read more

Worst dealership, salesmen, general manager i have ever met, and worst experience ever. Do NOT shop at this dealership. The General Manager, Steven Nevers, is withholding over $2200 from an extended warranty refund, because we won't hand over alloy rims his salesman, Frederic Salvas, agreed we could keep to close the deal. The salesman agreed to it, the sales manager, and the general manager, and yet now they are trying to steal from us. A building full of crooks. Do yourself a favor and go anywhere else but here... read more

Bought a used car with a promise to have a navigation system installed post purchase. Payment for navigation system made in full at time of purchase (yes my mistake). That was March 17 2017. I bought this car ONLY because I could get a navigation installed. This never happened. September 20, 2017, after several visits and three general managers later I got a refund for the amount of the 'non-existent' navigation system. I was offered a refund before but held out because I bought this car under condition of getting a navigation system. I wouldn't trust anyone there and would not recommend a visit or even less a purchase there. read more

At first this dealership seemed very good - courteous, quick to respond to emails, etc. However, as we soon learned, be very wary about doing business with this outfit. Our salesman, Javier, lied to us so often I lost count. Some of the mistruths that immediately come to mind include: the availability of certain vehicles, the interest rates on financing, that we could obtain copies of the service records, and that the vehicles come with updated navigation systems. The first two seem to be pretty standard bait-and-switch tactics. The last two were outright lies. Our salesman denied that he ever said the vehicle came with an updated navigation system. When challenged on this mistruth, he became extremely hostile - yelling at us and refusing to let me finish a single sentence. Regrettably, I also raised my voice during this exchange (but I am not going to stand there quietly and be browbeaten). The dealership was well aware that we understood the car came with an updated navigation system and had three days to correct any misunderstanding. Failing to do so is basically just another deceptive bait and switch practice. We had sent them numerous emails over a 72 hour period and they refused to respond to any of them. I suspect Javier's refusal to communicate by email was largely born from a fear of putting any of these falsehoods in writing. As long as a dealership can fabricate a dispute as to the facts, they win (they already have your money after all). Apparently, an update costs around $150 (at dealer cost - presuming Javier was telling the truth about that). Rather than simply chalk it up to a misunderstanding and throw in the $150 navigation system update, they would rather treat us in an abusive fashion and have us leave angry (only to write reviews like this). This is the kind of customer service you can expect. To top it all off, when we went in to pick up the vehicle, they hadn't done any of the work that was to have been completed. So now we have to make yet another trip down to the dealership to have them finish what should have already been done. On the way home we got caught on the Queensway during a rain storm and were completely blind because, apparently, the CPO inspection doesn't include wiper blades. A very simple, yet safety critical, piece of equipment that they couldn't be bothered to address.* Now we are starting to notice rust discolorations on the vehicle - magically appearing after a mere week in the driveway. Yet another piece of important information that they certainly knew about, but carefully concealed from us. If this is the way Nissan CPO vehicles work, never buy a Nissan. I would strongly encourage anyone looking for a car to purchase elsewhere. Certainly use them as a price comparator, but definitely buy at another dealership. We were in the unfortunate position of being motivated buyers and, as happens to motivated buyers, did not get a good deal on our vehicle. Obviously, that is mostly on us. However, be aware that this is the type of dealership that would rather gouge you for every nickel than have a positive long term relationship with you. In the meantime, I'm going to be doing some serious research on the Consumer Protection Act. *Just checked the CPO list and wiper blades are #21 - so they were supposed to be in good condition but these guys are either incompetent or deceitful. Looking through the list, I see at least a dozen other things were supposed to be done but 417 could not be bothered. What is the point of paying extra for a CPO vehicle if they are not following the CPO procedures? Definitely seek out a more honest dealership. read more

the worse place to ever buy a car... went there to get a car, and felt so pressured. The manager got pissed at me because i would not leave a deposit for a new car before talking to my wife (they had more than one !) i ended up putting a deposit on a used car, for which i changed my mind on (mostly because of the bad service and pressure...) tooke over two months to get back my deposit...had to dispute the amount with visa's dispute dpt !!! Avoid this place at all cost ! read more

THE DEALER EVER I got an expensive used car and there was noise from the front end off the car and they promised to fixe it at first, before I got the car, but it was not done when I told them they said oh it was not safety related, so when they came around to fixing it only fixed part off the problem, im not sure if they don't care or hove no customer skills read more

They knew it was my first car, and the person who was with me never bought a new car. We asked for specifics features and the sales man who was a new sales rep told us we could get this with the luxury packages. We told him we could get everything we wanted with the chevrolet cruze. Than he went to asked to another sales rep and they told us we could get everything for a small amount more. He obviously new nothing about their cars. On the worksheet he gave me there was no equipment listed and on his there were. I signed the papers trusting them when I got into the car I realized I had no electric seat and no press button. I went back in the office they told me it was too late as I signed the papers and they force me to take the car. At that time I didn't know I could leave it there. When I got home I realized they were no winter tire. I contact their GM Linda Carriere who only offered me the winter tire for an half of the price.... After all they had done they should had offered me it for free. She wasn't willing to deal and she took the side of hers sales rep even if I sent her the proof that on my worksheet their was nothing listed. They took advantages of me and my poor knowledge of cars...I felt like if I have been ripped...Never go there they are snake. read more