I have done my due diligence vetting Auto Repair Garages and after years of costly disappointments,…read moreI have finally found my go to Garage. I have been a client of Roy Rump & Sons for about 4 years now and each time I've needed them, I was made to feel welcome by both the front-desk folks and the mechanical technicians. They explain all repairs clearly and with patience. They always provide as accurate an estimate as possible and, if they diagnose an issue and discover it was a simpler fix than they thought at the time, they gladly tell me that it will not cost as much to fix and that kind of honesty is why I will never go anywhere else. They always send me reports with digital photos and videos of the work along with their recommendations to keep my SUV in good working condition. There in only one little drawback... because they are so popular for all the things I mentioned, they are very busy a lot of the time and it can affect how soon they can book an appointment with you but, it is always worth the wait. I can't say enough great things about this Garage. Don't waste your time or your money elsewhere. Cynthia F.

Genuine people who take the time to talk and explain things. My experience was fabulous…read more I was way overdue for an oil change, booked one here. I also asked if they have an inspection service, which they do, so had them perform that. I recieved a very clear prioritized inspection report on my 6 year old car, which I can execute on. Car repairs are not cheap, in general. I think I was charged fairly and got great service. I'm also gonna note here, this business was recommended on my neighbourhood FB page. I notice 2 horrible reviews her on yelp. On google they have a near perfect score. In my opinion, the two reviews don't hold water. One is by someone listed as being in California, with only one review. The other is local, also one review. I'm guessing they are fake accounts. Do with that what you will.

Rare and much appreciated old school service from Rami and the staff at this location…read more I made an appointment because I had some front end shake and requested an alignment and tire balance check. They brought the car in and immediately cleaned the caked on muck inside the wheels and the wheel wells thoroughly and took it for a test drive. Problem solved. No charge. They were convinced this was the issue and didn't want to charge us. It made our day. Excellent service like this is still available.

All round professionals. Located and fixed an annoying leak issue on a tire. No charge. Why…read morewould you go anywhere else for a tire issue?

The mechanic (not Marc) did not put my new Mazda into service mode before fixing the brakes so I…read moreleft with warning lights on. He had no idea how to turn them off. Further investigation revealed he had broken a part. It had cost me 600$ at Kavanaugh's but they refused to compensate me, thus losing me as a customer. I think they should have just taken responsibility and given me some compensation. Sadly, this did not happen. Marc is the only mechanic I should have let touch my car.

I am new to the area, so found myself looking for a new local garage. Kavanaugh's did not…read moredisappoint. The local Honda dealer quoted me an arm and a leg to repair a few issues I was having(wheel bearings, shocks and brakes). After having the mechanics at Kavanaugh's look into it, they had me fixed up for HALF the amount the dealer had quoted me. Not only that, it was ready the same day!

I took my car to Kevin's Auto Care to repair my emergency brake cables. It was my husband and I's…read morefirst time, as normally we go to our dealership. We were both so pleased with the interactions and quality of repair that we intend on returning. Gilbert(?) took some time to talk with my husband, who is more mechanically-inclined than I am, after the repair was done to explain everything and answer my husband's questions. The price ended up being better than the dealership. Even with delays resulting from unexpected part orders, my car was returned quickly as well - just in time before the weekend!

find my family has been going to Kevin since 1990 and he has been doing an amazing job on cars and…read moreeverything and he's the best mechanic in the world

My family and I have been with AAA for over 15 years and we will truly miss you. We always knew we…read morecould count on you for honest, quality vehicle maintenance. Ottawa has lost one of the great ones! Thank you Donny, Kevin, Cecil & staff for the many great years! - The Simpson Family

Ok so my Dodge Journey needed some work done on it-no surprize there-I digress-it had a cracked…read moreaxle seal and I brought it to KavTech. KavTech took my vehicle the next morning and from start to finish I was nothing but impressed and happy. They gave first rate service, didn't treat me like a typical garage and try to upsell services I didn't need. They were courteous and pleasant. I will be back for every service I can and I will tell all of my friends to do the same. Thanks KavTech.

Requested diagnosis of a/c failure on 2028 Highlander Hybtid XLE. Service rep thoroughly explained…read morethe process and showed me how the dye had now been put in the system and next steps to be taken when vehicle is returned in a couple of weeks. The process was thorough and included a courtesy vehicle inspection, which was much appreciated.. After the explanation, it was clear to me that the previous attempt to repair by another shop last summer was not done properly.

It's about TRUST AND INTEGRITY. And it's worth a drive from Kanata to Orleans to know that I can…read moretrust what I'm told and that the work is done with no surprises. No one likes car repairs-the bills are usually higher than we all expect. But the honesty that comes along with the straight talk has kept me coming back for almost 15 years now. Even though I moved to Kanata five years ago, I find time to drive across town for an oil change or any other repairs. It's inconvenient as hell-but worth the confidence and trust -and being told that I actually DON'T HAVE TO GET SOMETHING DONE right now! Thanks Bobby Like

I recently had a really positive experience at Bob Peters Garage in Ottawa…read more From the moment I walked in, the team was welcoming, professional, and easy to talk to. They explained what was going on with my car in a clear, straightforward way without using confusing terms or pushing extra services I didn't need. It felt honest and transparent. The work was done efficiently and on time, and everything ran smoothly from start to finish. My car feels great now, and I appreciated that there were no surprises when it came to pricing just fair and clear communication throughout. Overall, it's a reliable place with good service and a team that seems to care about doing things properly. I'd definitely go back in the future.

i've been having issues with my work truck for A while constantly adding oil took it to the…read moredealership 3 times telling them this issue all 3 times they told me there's nothing wrong and it's weird why I keep adding oil so I ignored the dealership and went to Bob peters garage and wow such professionals they were able to pinpoint exactly the issue and also show me all the other issues that the dealers never pointed out I totally recommend these honest people such a hard time to find a real good mechanic finally found the one thank you Bob peters garage you're the best

The Short Version: Very busy auto shop, but courteous,…read morepatient, and did a great job. The Long Version: I'm a bit hesitant to write this review, because I don't want them to be busier than they already are so I can get a quicker appointment the next time I need them, lol. But I need to give credit where credit is due and these guys are 5 stars all the way. My 12 year old car was making some rattling noises when I drove over bumps or uneven road. Takaki Auto had excellent reviews on many different platforms, and combing through them they seemed like legit reviews. They also came highly recommended on several chat forums. They are also close to my house and specialize in Japanese vehicles, which mine is. When I called for an appointment, I described my issue and they told me the plan of what they were going to check. They were booking about a month out. I dropped off my car on my appointment date and was able to rent a loaner car. They ended up keeping my car over the weekend because they weren't able to finish the work on the Friday that I dropped it off, but I was ok with that since I had the loaner. Hiroshi called me and explained the situation after they diagnosed what was wrong. They had already gone ahead and replaced a stabilizer link because I had given pre-authorization for certain repairs, if required, but further repairs were needed so he had to talk with me. He gave me some options (like just replacing the bushings instead of the entire controller arms). And advised me it wasn't urgent to fix, but explained some possible consequences of delaying the fix (like uneven tire wear and the sound could mask other more critical sounds if something else were to go wrong). He was very patient with me as I know very little about cars. In the end I didn't want to delay the repairs and I had them replace the 2 control arms for me. They texted me when my car was ready and sent me the detailed invoice. Pickup went smoothly and they fixed the problem. My car no longer made the rattling sound when I drove over bumps and the car seemed to drive smoother. I found the price reasonable and I was very happy with the customer service. Oh, let me tell you about the loaner car, it was like over 20 years old with over 300,000 km on it, yet still drove well. I feel this in itself is a testament to their skills, lol. I am glad to have found an auto shop that I like. My dad does all the basic maintenance stuff for me like oil changes, changing my tires and he can even change brake pads and spark plugs, but the more complicated stuff I need to take to professionals. That will likely be Takaki for me going forward. Review #216 (2025)

I love going there. They have a loaner car that is so affordable. You don't have to worry about…read moregoing to your daily transport while your car is being fix.