Amazing service! They did body work on my car and went above and beyond. I can't say enough about…read morethe friendly service and the quality if work. My car came back looking brand new! It can be hard to find a garage that you trust, especially when you're a woman. I find a lot of places talk down to you or try and scam you for extra money. I can't count how many times my brother would say "can you please take me with you when you go to the garage???" I am really happy that I found ACG and will definitely recommend them to anyone who needs body work done.

I was scammed by ACG collision Center. I was very disappointed. Very bad experience with this…read moregarage, he did a very poor job and I had to push him to finally still get a poor job. Once I paid the money, he became very busy, never answer my phone calls. My AC is still not working btw. Always double check his work before paying, he always say that it is done but in reality it is never done. Please be careful not to be the next scam. He ignored me when I came back with my car at his garage to get him to do the job that I have already paid for and he completely ignored me. I had to go to Gatineau to get my car repaired for half cost.

I would like to share my experience with Carstar Barrhaven. My vehicle was originally estimated to…read moretake 11 days to repair. However, it has now been more than one month, and the repairs are still not completed. What has been most disappointing is the lack of communication. Throughout this process, I have never been given a clear completion date. Each time I ask for an update, I am told that they cannot provide an estimated finish date. As a customer, this has been very frustrating because I need to plan my transportation and daily activities. I understand that delays can happen due to parts shortages or unexpected repair issues. However, customers deserve regular updates and honest communication about the progress of their vehicles. Unfortunately, my experience has left me feeling that the service was not professional. I hope this feedback helps improve communication and customer service for future customers.

went in to get my car appraised and Kriss Stewart served me. Very professional and was able to fix…read moremy car on the spot! what customer service. Excellent place. Would definitely recommend. told me I could even come back if i had any issues in the future. thanks Kriss

Mid-September, I brought my BMW X3 xDrive30e 2022 for a simple insurance claim for a shattered…read morepanoramic roof and... well, I never got my vehicle back as it's now somewhere in a scrap yard! A couple of weeks after leaving the vehicle under Otto's garage care and waiting the appraisal, I showed up unannounced as I needed some of my personal belongings in the vehicle. Vehicle parked outside, unprotected with puddles of water in it and dripping water from the trunk. Once the infiltration reported to them, what was supposed to be a simple clean-up based on Otto's ended up with a vehicle deemed total loss by certified appraiser. I just can't imagine what would have happen down the years with electric problems not covered under BMW's warranty.

I've recently used Otto's collision centre for Seatbelt removal and installation. My New BRZ looks…read moreawesome with the Red Seatbelts. I highly recommend Otto's Collision center for their awesome and quality service. I personally like to thank their friendly staff Angie, Megan and Tei . Thank you!

I'm extremely satisfied with the staff, service and repairs. The staff kept me informed in a timely…read moremanner. They were even able to fix my vehicle ahead of time, which was amazing. And my vehicle was detailed when I picked it up, which they didn't have to do that. I'm also ecstatic they guarantee their work for as long as I own my vehicle - I don't know if any other repair centre that do that!

Both my bumpers were "falling off" + some paint scratches needed to be done. Eduardo and his team…read moretook such care of my car and effort in replacing/painting both bumpers! Top quality, awesome communication and speedy service! Price was the best out of all the shops I've gotten quotes for! Definitely recommend :)

Excellent service! I dented and scratched my rocker panel on a high curb and was anxious to get it…read morefixed. Went in for an estimate and was given a printout with a cost breakdown within 10 minutes. The price for the work was very competitive with two other estimates I got. Ed was able to book me in that week and do the work in two days. Will definitely recommend to people looking to have body work done.

The mechanic (not Marc) did not put my new Mazda into service mode before fixing the brakes so I…read moreleft with warning lights on. He had no idea how to turn them off. Further investigation revealed he had broken a part. It had cost me 600$ at Kavanaugh's but they refused to compensate me, thus losing me as a customer. I think they should have just taken responsibility and given me some compensation. Sadly, this did not happen. Marc is the only mechanic I should have let touch my car.

I am new to the area, so found myself looking for a new local garage. Kavanaugh's did not…read moredisappoint. The local Honda dealer quoted me an arm and a leg to repair a few issues I was having(wheel bearings, shocks and brakes). After having the mechanics at Kavanaugh's look into it, they had me fixed up for HALF the amount the dealer had quoted me. Not only that, it was ready the same day!

I brought my vehicle in after an accident on the Queensway. My insurance company directed me to…read moreFix It on Youville in Orleans. I was reticent as they were affiliated with Jim Keay Ford-Lincoln and questioned the capability to fix my Toyota. They did an excellent job, looks like new. There were minor issues but all resolved within 24 hours., & that's impressive. I am very satisfied with the quality of their work, their commitment to delivering on time and their friendliness & their professionalism. Thank you Kevin & team you all did a great job.

Horrible service!!! Kept my vehicle originally for 2 weeks…read moreand didn't complete it all. I had to keep going back week after week and leaving my car in their shop so they can complete it which didn't happen until after 2.5 months. I have filed an official complaint with my insurance company and will certainly never go back to this shop. They claimed so much more damage than what was actually there. Rip off artists with a bad attitude. NEVER AGAIN!

A condescending, rude and sexist man at the front desk. I went in to get a few minor repairs quoted…read morewhen I asked a few basic questions the man became really defensive and told me if I was going to be high maintenance he didn't need to bother with my business (he even did to impersonate me). He spoke to me this way in front of another customer, and it was embarrassing. I wrote them a note afterwards to tell the owner I had a negative experience, and they never responded. I guess they're ok with this behaviour or he is the owner. Anyways, I would not recommend wasting your time going there for a quote, especially if you are a woman.

I brought my vehicle in to have a dent removed and the area refinished. It looks like there was…read morenever any damage there; they really did a great job!