Thank you for my oil change and brake replacement. Always great service maintaining my car.read more

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!

A condescending, rude and sexist man at the front desk. I went in to get a few minor repairs quoted…read morewhen I asked a few basic questions the man became really defensive and told me if I was going to be high maintenance he didn't need to bother with my business (he even did to impersonate me). He spoke to me this way in front of another customer, and it was embarrassing. I wrote them a note afterwards to tell the owner I had a negative experience, and they never responded. I guess they're ok with this behaviour or he is the owner. Anyways, I would not recommend wasting your time going there for a quote, especially if you are a woman.

I brought my vehicle in to have a dent removed and the area refinished. It looks like there was…read morenever any damage there; they really did a great job!

Mid-September, I brought my BMW X3 xDrive30e 2022 for a simple insurance claim for a shattered…read morepanoramic roof and... well, I never got my vehicle back as it's now somewhere in a scrap yard! A couple of weeks after leaving the vehicle under Otto's garage care and waiting the appraisal, I showed up unannounced as I needed some of my personal belongings in the vehicle. Vehicle parked outside, unprotected with puddles of water in it and dripping water from the trunk. Once the infiltration reported to them, what was supposed to be a simple clean-up based on Otto's ended up with a vehicle deemed total loss by certified appraiser. I just can't imagine what would have happen down the years with electric problems not covered under BMW's warranty.

I've recently used Otto's collision centre for Seatbelt removal and installation. My New BRZ looks…read moreawesome with the Red Seatbelts. I highly recommend Otto's Collision center for their awesome and quality service. I personally like to thank their friendly staff Angie, Megan and Tei . Thank you!

Just had a first rate experience with Kanata Collision. Rapidly got an estimate for some body work…read morevia insurance. Made an appointment to get the work done that included Kanata Collision having to order some replacement trim. Dropped the car off on the appointed day, and was picked up by Enterprise car rental shuttle to pick up a rental car. Nine days later, just one day more than original estimate, returned the rental, got shuttled back to Kanata Collision to pick up my car. The car was beautifully repaired and also beautifully washed. Since the damage was completely covered by insurance, there was no cost to me.

Fast, friendly, affordable. Hard to beat. Doubt I'll ever look elsewhere for collision services…read more Bob Parkins Stittsville

The best. I have been taking my cars here for 15 years. State your budget up front and Pat Fari…read morewill do his best to maximize the benefit to your vehicle accordingly. He will treat it like his own but be prepared to invest the time and money so that he can work his magic. This might come as a shock to you if you have never had truly professional detailing but a proper job can take a full day or more. A rushed job will likely make matters worse and result in increased expenditures and embarrassment. You've been warned ;)

This is where you come for the best car detailing in Ottawa…read more Pat, who owns and runs the place is the most passionate detailer I've met in Ottawa... and I've gone to many. If you're looking for a premium service for discerning clientele- this is it. If you're a car buff / petrol head / gear head, this is your place. Your car will be in the company of Lambos, Ferraris, Jags, MBs, Caddys, etc. but don't let that stop you from bringing ANY car you love and want to maintain. I can't speak first-hand of Fari's basic car washing service but I do know many who love it. I come here for buffing/waxing and dripless rust-proofing. The work Pat does is stellar. If you're new to detailing remember that you're paying for labor and the condition of your car will dictate the hours. It's very intensive. Pat will sometimes even remove trim pieces in order to treat an area properly. I've been by when he's had seats removed to address an area! If you're debating over a detailing place to try, feel free to msg me if you have any questions about my experiences.

My son bought a car there about a year ago a used Hyundai, overall the car was in great shape but…read moreneeded a part for the front end which was more cosmetic in nature but we were assured the part was on order and get installed once in. Fast forward one year no part, my son has emailed and tried to contact them countless times with zero response. Part 2 was the winter tires that were promised with the car, again fast forward to winter time they had no idea where the tires were, came to a point where I went to the dealer with my son and magically the tires were found shortly thereafter. Overall the experience felt like I was at a 70's used car dealership, a lot of false promises all in the name of a sale.

I've been to this showroom a few times since we moved to Barrhaven. It's clean, well laid out, and…read morethe staff are friendly. I like that I'm not pounced on the moment I step onto the floor. This visit's purpose was to pickup a rental car made with Enterprise. I thin kit's brilliant that they have that service right there at the dealership. No need to wait to be picked up, or go off site to make arrangements if a car is needed. Reservation was made for 12pm. I arrived a few minutes early - I like to be punctual. At the front door, there was the usual Covid related signage, and hand sanitizer station. If you needed one, there was also a disposable mask! That's the first time I've ever seen that. While waiting, I looked at one of the cars that I've had my eye on to purchase for some time. WOW - price was a lot less than I expected! The representative for Enterprise was at his desk on time, and processed us quickly and efficiently. As a whole, I felt comfortable in this dealership. When I'm in the market for a car, they'll be on my short list of dealers to visit. I like that they are close to home. In case you're new to Yelp, 4 stars = "Yay! I'm a fan", and that's a good thing.

Both my bumpers were "falling off" + some paint scratches needed to be done. Eduardo and his team…read moretook such care of my car and effort in replacing/painting both bumpers! Top quality, awesome communication and speedy service! Price was the best out of all the shops I've gotten quotes for! Definitely recommend :)

Excellent service! I dented and scratched my rocker panel on a high curb and was anxious to get it…read morefixed. Went in for an estimate and was given a printout with a cost breakdown within 10 minutes. The price for the work was very competitive with two other estimates I got. Ed was able to book me in that week and do the work in two days. Will definitely recommend to people looking to have body work done.

Good service and great prices. You don't wait long to get an appointment. Staff are friendlyread more

Anne and Steve are a good team. Was very satisfied with the work that was done on a modified limo…read morethat had the water pump severely burnt. They went above my expectations both in service and pricing.