This is not an effectively run business. I give it 1 star as the cleaning of my seats was not even done to a competent standard and had to be repeated.
Some of issues are with the owner not knowing where his employees were, and not knowing that his shop was actually closed on Saturdays when I made an appointment, through him personally, for a Saturday appointment. Further, the main entrance to his business left me feeling like I was in a greasy used car lot. Dirty, unkempt, sparse and completely in need of a makeover. The "open" sign was flashing, the business hours sign showed the business was closed on Saturdays and a third sign read "open will be back n 15"...and all that was in place before the employee even arrived. What??!!
His employee showed up late, and while I made the appointment to have my seats and floors steamed in the front and back row, I settled on just the front row because I really didn't want to be there. Once the employee arrived, he received three separate phone calls and two of them involved him arguing loudly about him not doing his job and him being upset that his boss was calling everywhere looking for him which caused family members to be concerned. I really didn't need to be aware of all that...unprofessional. Prior to getting my vehicle into the shop, he had been running a vehicle, inside the shop, for about 5 minutes, and fill the customer lounge with exhaust fumes.
When he asked me to come and inspect the work, the seats weren't cleaned at all. He said he had done the best he could but shampoo can only do so much. Two things wrong with that; 1) the seats are only dirty...not stained and requiring special attention. 2) I specifically booked this appointment for my vehicle to be steam cleaned...and the employee didn't know that. And it seriously does not help the company image that the workshop area looks like it was hit by an earthquake. Seriously in need of a competent manager.
In the end I had to haggle over the bill. I was quoted one price for steam cleaning all seats and floors, he shampooed the front and then had to steam them as I requested, and was only willing to knock off $10. Him not knowing his task and having to work harder is hardly my fault. $10 off...not likely. This lead to him calling the owner and engaging in another displeasing conversation.
Nothing will bring me back to this business. read more
