While the phone lines can be tricky to get ahold of and will frequently send you over to Campbell…read moreFord. The services Fix Auto Ottawa rendered for me and my spouses car was excellent. We had originally brought it in for an insurance claim and their service was professional, resulting in no issues and a clean fix. Today we brought the car back in for rattling noises and their mechanic there was exstremly kind and generous offering to screw the loose part in free of charge. We could not be more grateful and appreciate their profesionalism. Thank you Fix Auto, while we hope to not need your services anytime soon we know that we can trust your services so thank you.

I really would like to let everyone know that my experience at this FixAuto location was superb…read more The intake/reception person was wonderful to deal with. She was thoroughly knowledgeable and informative while being warm and friendly at the same time . The detailed estimate was done quickly and the cost was very reasonable. I have no hesitation in highly recommending this customer-friendly body shop.

Always great service. Honest and fair prices. Have been going there ever since i owned my own car…read more Would never change!

As always great service , reasonably priced and only work that needs to be done - no upselling.read more

Just had a first rate experience with Kanata Collision. Rapidly got an estimate for some body work…read morevia insurance. Made an appointment to get the work done that included Kanata Collision having to order some replacement trim. Dropped the car off on the appointed day, and was picked up by Enterprise car rental shuttle to pick up a rental car. Nine days later, just one day more than original estimate, returned the rental, got shuttled back to Kanata Collision to pick up my car. The car was beautifully repaired and also beautifully washed. Since the damage was completely covered by insurance, there was no cost to me.

Fast, friendly, affordable. Hard to beat. Doubt I'll ever look elsewhere for collision services…read more Bob Parkins Stittsville

In May 2016, a careless lane change from another driver resulted in a dent about 6" wide on the…read morerear quarter panel of my 2015 Scion FR-S. The point of impact also occurred on the bodyline, which likely added more labour costs to the damage. An insurance bailout was no longer a viable option, as my insurer notified me that the accident was deemed to be a 50/50 fault (much to my dismay). The only offering from them was waiving 50% of my deductible. However, if I proceeded my premium would have alarmingly increased 340$. Without a witness and police report, I should have expected this outcome from my insurance company (lesson learned). I already obtained an estimate from the accredited Tony Graham Collision Centre (https://www.yelp.ca/biz/tony-graham-collision-centre-ottawa), which was north of 2000$. I tried another Insurance-designated shop, Fix Auto on Bentley Ave (https://www.yelp.ca/biz/fix-auto-nepean-nepean). Their estimate nearly matched Tony Graham at about 1900$. Subsequently, I decided it would be more cost effective to foot the bill sans-Insurance. I am quite certain that I sufficiently prospected all of the highly-ranked/starred auto body shops in Ottawa according to Google and Yelp. After I mapped out these shops, I drove to each and obtained estimates. It was not an easy or glaring choice, as a number of shops presented competitive estimates and friendly service. The repair time was virtually identical at all shops (3 days). JR Body Shop on Jamie Ave (https://www.yelp.ca/biz/j-r-body-shop-nepean) was my first consideration, as I serviced my first owned car here (1986 Toyota Corolla) with them between 2003-2006. Their estimate was about 1200$. I received a similar estimate (1000-1200$) around the block from JR at MK Auto Body (https://www.yelp.ca/biz/mk-auto-body-ottawa-2) on Bentley Ave. I then checked out a shop in the Billings Bridge area - Art's Auto Repair (https://www.yelp.ca/biz/arts-auto-repair-ottawa) on Kaladar Ave. Their estimate (800$) and service was exceptional. I believe my repair window was only 1 day here too. So I short-listed Art's to the top of my list so far. My next planned route was the Glebe as there were a cluster of shops in that neighbourhood. I received my lowest estimate at Adriatica (https://www.yelp.ca/biz/adriatica-paint-and-body-shop-ottawa) on Beech St for 600$ - however the paint would not be blended. I thought blending was an implied SOP when painting cars, so I did not want to risk a colour mismatch with the other adjacent panels. Next, Aleks on Gladstone Ave estimated 805$ (https://www.yelp.ca/biz/aleks-auto-body-works-ottawa-3). Milano Auto Body & Paint (https://www.yelp.ca/biz/milano-auto-body-ottawa) on Aberdeen St became another leading consideration due to their great professional service. Their estimate was 836$. This was the first shop where I felt I received a comprehensive estimate, due to the fact that I left with a breakdown of all the labour, parts and costs (similar to what I received from my Insurance company). However, their next appointment was not until the following month. So I favoured Scotty's (https://www.yelp.ca/biz/scottys-auto-body-ottawa). Although my preliminary estimate was 1000$, my appraiser dropped it to 800$ after discussing the blending/repainting with his team again. My legwork with competitive estimates at other shops could have likely been a factor as well :)  Similar to Milano's, I received a document from Scotty's using the same Audatex estimating platform. So I had 4 estimates in the 800$ arena. A conclusive factor for Scotty's was that they also repaired some minor front-end damage at NO EXTRA CHARGE (there was basically some scrapes and small dents on the bottom of my bumper). Finally, my car was actually ready in 2 days, in contrast to their expectant 3 days. The finished repairs were exceptional (before and after pictures posted with my review might not be vivid enough). There were no signs a dent even existed, bumper unscuffed, and more importantly seamless paint blending. From various vantage points, I did not notice any different shades of red between the repaired rear panel and the undamaged door panel.

I and other family members have be going to Scotty's Auto Body for many years. The reason can be…read moresummed up very simply, EXCELLENT WORKMANSHIP, REASONABLE COST AND HONEST AND FRIENDLY SERVICE. Remarkably, I don't know anyone who has had their vehicle(s) repaired by them who did not feel completely satisfied with their service. i have and will continue recommending them to others. Scotty's Auto Body deserves special recognition for standing out amongst its competitors. Allan Cracower

This is not an effectively run business. I give it 1 star as the cleaning of my seats was not even…read moredone to a competent standard and had to be repeated. Some of issues are with the owner not knowing where his employees were, and not knowing that his shop was actually closed on Saturdays when I made an appointment, through him personally, for a Saturday appointment. Further, the main entrance to his business left me feeling like I was in a greasy used car lot. Dirty, unkempt, sparse and completely in need of a makeover. The "open" sign was flashing, the business hours sign showed the business was closed on Saturdays and a third sign read "open will be back n 15"...and all that was in place before the employee even arrived. What??!! His employee showed up late, and while I made the appointment to have my seats and floors steamed in the front and back row, I settled on just the front row because I really didn't want to be there. Once the employee arrived, he received three separate phone calls and two of them involved him arguing loudly about him not doing his job and him being upset that his boss was calling everywhere looking for him which caused family members to be concerned. I really didn't need to be aware of all that...unprofessional. Prior to getting my vehicle into the shop, he had been running a vehicle, inside the shop, for about 5 minutes, and fill the customer lounge with exhaust fumes. When he asked me to come and inspect the work, the seats weren't cleaned at all. He said he had done the best he could but shampoo can only do so much. Two things wrong with that; 1) the seats are only dirty...not stained and requiring special attention. 2) I specifically booked this appointment for my vehicle to be steam cleaned...and the employee didn't know that. And it seriously does not help the company image that the workshop area looks like it was hit by an earthquake. Seriously in need of a competent manager. In the end I had to haggle over the bill. I was quoted one price for steam cleaning all seats and floors, he shampooed the front and then had to steam them as I requested, and was only willing to knock off $10. Him not knowing his task and having to work harder is hardly my fault. $10 off...not likely. This lead to him calling the owner and engaging in another displeasing conversation. Nothing will bring me back to this business.

I'll start by saying that I don't think I have ever had such great service from an auto shop of any…read moresort than I got with Jas Auto Spa. I took my car here for some rust repair/proofing as well as a bit of cosmetic damage repair. Not only did they repair the damage better than I could have expected but the rust repair work was second to none, plus they cleaned out the interior really well. My old car feels a few years (and about 30,000 KM younger)! Not only was the work quality superb but the quality of service was also excellent. Jas, the owner is a really calm and friendly gentleman while the person who did the work, RT was really nice. He was so enthusiastic about his work, RT loves cars and loves giving them some TLC that they sometimes need. I don't think I have ever had someone show me some rust repair work with so much pride and enthusiasm! If he was that excited by my decidedly average 10 year old car, I can only imagine how excited he is about working on cars that are actually nice. The pricing was also excellent for the quality of the work he does. My girlfriend took the car in and did not feel pressured or intimidated. Jas said that as the father of three girls, he understands how some shops make women feel intimidated so he wants to make sure that everyone feels at ease when they take their vehicles to him. It's also a really nice touch that he gives opportunities to people with disabilities to work at his shop. All in all I highly recommend Jas Auto Spa!

I came to MK Auto Body after an unfortunate incident involving another vehicle and my rear bumper…read more MK Auto Body was willing to speak with the third party, and collect payment directly from them. My husband and I sought three quotes, and MK Auto Body had the best reviews and most competitive price. They were friendly during all interactions as well. The replacement bumper arrived quickly, and they painted it before I arrived so time without my vehicle was minimal. The work was done very well. A complimentary air freshener and pen was a nice surprise at the end of my service. I'd definitely return to them for any auto-body repairs.

Got into a minor accident at a fast food restaurant drive through, wanted to settle with the other…read moredriver but this company pushed to submit an insurance claim and when I saw the estimate I figured out why. Costs for parts came to less than $300, while the cost for labour was about $1,000??? Exactly, they said it would take 11 hours to paint a bumper. Wonder if anyone has reported them to the better business bureau or the Ontario business licensing agency? Please if you have had similar issue, submit a report as it's the only way we can stop our insurance premiums going up while they get rich.

I'm extremely satisfied with the staff, service and repairs. The staff kept me informed in a timely…read moremanner. They were even able to fix my vehicle ahead of time, which was amazing. And my vehicle was detailed when I picked it up, which they didn't have to do that. I'm also ecstatic they guarantee their work for as long as I own my vehicle - I don't know if any other repair centre that do that!

Just had my truck sprayed. The customer service exceeded my expectations. Super friendly and a very…read morethrough job. Not one of these places where you stand behind a well and hope for the best. You can stand right there and ask any questions etc as they are doing the job much appreciated.

The definition of a professional is doing the job right from the first time…read more I recently had my 2015 ford fusion rustproofed at Oil shield at 4500 Bank street, (Ottawa south). Last week, I was kind of frustrated when my mechanic showed me the missed areas that were not treated or rustproofed. When opening the hood, above the wheel wells, the areas were only sprayed on top but not completely. The trunk was also sprayed at the bottom but the trunk was not fully sprayed. I found that the money I paid was a waste. I wanted to rustproof the car in the summer to let the oil work its way in hot weather, I will go somewhere else and rustproof the car again before the winter. I don't think it's worth going back even for free. I do not recommend the place.