I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

So Happy with my purchase, they took the time ...no pressure and a more than fair price for the…read moreexchange, And they also sale tire and rim at a deal that I could not refuse! I will return for my next car for sure!!

Now he wants ME to remove truthful review and send HIM a letter of clearance BEFORE he would issue…read morea check for $300 when I asked for $500 and THEN tried to compromise with meeting me in the middle at $400, then sends answer stating he DID NOT LIE - WHICH HE DID, and 1st remove your reviews and 2nd send a letter of clarence (his words) to which I will do NEITHER!

I bought a S.U.V there 16 months ago the car look very nice outside and inside he did a he'll of a…read moregood job to hide all is bullshit rust that was on it by getting it paint to cover it this spring rust started to come out from al.ost everywhere .I had a noise going on in the back rear of my driver side tire got it check at the garage cuz I thought it was my shock in the back that was finish .but with a huge surprise it wasn't that at all the damn car under is all rusted the floor is not good at all and the noise I was hearing was a place where there 3 bolts holding on to a bar going right to rear end tire attaches to the vehicle on top don't know what you call it but it's so rusted that the peace of metal witheone bolt holding it detaches and pass true the floor its hanging I only have the other two holding now .the garage guy told me this car should have never past the safety you are driving with a dangerous vehicle cuz this canbrake anytime and lose all the back tired COmpletely Wow!! What a shock this guy that sold me this as put my life in danger my 10 year old life in danger while driving this shit .went to another garage to get a second opinion the othe garage guy told me the same park your car don't drive this you can kill yourself with this car it should haver never past safety 17months ago .because there's no way in 17 months rust would have built like this on your car and break Tru the frame in the back I'm so fuckin pisst off I'm bri gi g this guy to court a 1000% if I have to spend 20.000 on a lawyer I will plus I still have payments to do on this car mmm a end as to be put on him selling cars before someone's really gets kill I reada lot of bad review carzy

I purchased a higher end suv from this place they did a quick clean up job on the brakes the rotors…read moreare corroded with rust on the inside looks horrible and not safe :( .I will be going to get an independent report on the brakes and make sure it should have even passed safety.They also told me full detail and there was trash in 3 locations it's like they didn't even care worst purchasing experience of my lifetime save your money go to a place with good reviews because the ones on here are true

I initially asked whether a rear shock absorber would be covered under my 5-Star Extended Warranty…read more I was told, "We don't see why it wouldn't be covered," and that the car would need to be inspected, a claim submitted, and that I would be reimbursed once the insurance approved it. Based on that, I brought my car in first thing in the morning as scheduled. However, the vehicle was forgotten for over 3 hours -- I received no updates, and only after checking in personally was the inspection completed. The technician confirmed the shock absorber was faulty, but I was then told the claim was denied and I had to pay $200 out-of-pocket. Later, another service advisor at a different location informed me that rear shock absorbers are considered "consumable items" and are typically not covered by any extended warranty. This was never mentioned during my initial inquiry. Had I been given this information upfront, I could have made a more informed decision and avoided the wasted time and unexpected expense. You go figure, I go Elsewhere