Love love love. I just got my Sophie groomed and it came out fantastic ! Thank you so much for being my number one spot now! I recommend A+++ read more

Modern Pet - Pet Stores Near Me - Bayside, New York

say no but when I got home, the jacket I bought my dog did not fit. Unfortunately, I did not have the time to go back to until today but I also thought I had no time limit. Of course, the manager tells me they have a very strict return policy apparently. The type of jacket was still offered at the store and I even found the size I needed. I asked the manager if I can just do an even exchange and she still refused. It would be nice if they warned us about the return policy or simply just always give us the receipt so we are aware of the store policies. I refuse to shop here again. It was very unreasonable, especially since the jacket still had the tag and was in great condition. read more

I would give it ZERO stars if it was possible. They need to make the store and the grooming situation more cohesive. I had been going to their groomer Jessica when she had her own place in Whitestone called "See Spot Grooming" and was relatively satisfied. My dog liked her, but I don't think it's very professional to ask me to lay down on the fur-covered floor in my work suit to hold my dog so she can clip his nails. I was put to work every time I went there, yet I was charged for the service. Bad business! Then when See Spot failed and closed (an obvious red flag I overlooked for comfort and convenience) she started working in the basement of Modern Pet. WHAT A NIGHTMARE! The basement area is almost inaccessible with a big dog, with rickety narrow steps so steep, that we actually had to walk all the way around to the back entrance and go through that way. When we were finally in, I was HORRIFIED. The upstairs of Modern Pet is well manicured and taken care of, but the basement is another story. There were garbage bags taped to the ceiling to hide a hoarded mess of overstock and junk. The "grooming room" is not ventilated AT ALL and it wreaked of chemicals and shampoos and wet dog. It was also at least 20 degrees hotter in there, with no possible way to get fresh air in this modular looking thrown together room. Very dangerous conditions for any animal. I was so uncomfortable, but I was already there, and my dog knew Jessica the groomer, so I sucked it up and let her take care of him. Well, take care of him she DID NOT. when I arrived to pick him up, the floor was covered in fur that was not my dogs, and my dog was just roaming free in this dangerous hoarded basement. He was still wet, his nails were poorly clipped (if they were clipped at all) and the groomer just handed me the leash and told us to go upstairs. Completely rude and dismissive. It was DISGUSTING down there. Don't let the upstairs fool you! The next time I tried to bring my dog there, I made an appointment for 245 with some kid at the front desk upstairs. Took the time off work, set everything up. I didn't want to go back AT ALL, but I figured I'd give it a second chance. HUGE MISTAKE!!! HUGE!!! At 1pm I get a nasty voice mail from the groomer telling me I'm late for my appointment (which was at 245) The groomer again was rude and dismissive, and said too bad, she can't take care of my dog that day, and hung up on me. When I called back she said she has nothing to do with the appts, and there's nothing she could do. HORRIBLE CUSTOMER SERVICE! She wasn't even willing to accommodate me in ANY way, and didn't even care that she had a very dissatisfied customer. (Maybe this is why her business failed in the first place) To top it all off, when I said I was going to write this review, she threatened to sue me for harassment and defamation!!! Who runs a business on bad scheduling, no accountability, and THREATS OF LEGAL ACTION?!?! TO SUM IT ALL UP.....NEVER EVER EVER EVER TAKE YOUR BELOVED PET TO BE GROOMED BY JESSICA. IT IS FILTHY, NOT PROPERLY VENTILATED, DANGEROUS, AND THE GROOMER IS CRETINOUS, SCREWING OVER CUSTOMERS, AND THEN THREATENING TO SUE THEM!!! There are a million reputable places in the area for grooming (Petco, new Hyde bark, doggie be good, pet menu, etc) that would never treat a customer this way. BEWARE! DO NOT GET YOUR ANIMAL GROOMED BY THIS MONSTER! read more

All true concerning the store. Great service. Good prices. BUT the groomer Marina is no longer there and the present groomers are unsatisfactory. read more

Sophia was so great with helping me figure out the best food for my dog. Not only was she informative and helpful, but she reached out to me when the food arrived and put it on the side, since I don't live in the area. Store is beautiful, great toy selection but most of all everyone was so inviting. It's more thn just another pet store. read more

Modern Pet - My Pit Bull "Star" - Pet Stores Near Me - Bayside, New York

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With the pandemic going on you think they would follow guidelines on wearing masks. Non of the employees wear masks and when I asked if they should be wearing masks the old man Sean told me they don't have to wear masks at all. How do you not have to wear masks when dealing with customers on a daily basis. I'm sorry but they should be shut down. read more

Words can't begin to describe how amazing our experience was here. Sean was beyond accommodating for our first time shopping here. Gave us his best recommendations on various things for our Frenchie and didn't rush through anything, even when it was past the closing time and he was going through his closing routines. Modern Pet is now going to be our destination for anything pup related. He demonstrated pure joy to assist. This is the definition of great customer service and how you run a business. Thanks Sean! read more

They do not wear masks in this store. The only employee wearing a mask took it off when I approached the counter.

When it comes to products, Modern Pet is wonderful. They carry a large variety of food, treats, toys and grooming products. They are significantly cheaper than other large local pet stores. A lot of thougth and effort has gone into the beautifully displayed items. Clean and bright store. read more

I am glad this new pet store opened in the neighborhood. I never buy dog food here, but I have been grab a little treat once a while. My dog will insist to stop by when she is around the area. I don't mind to pay a little extra on treat, since it's not a big deal. But for dog food that I need to buy every month, I don't find a deal in this place. read more

I came here yesterday to get some supplies for my new 10 week own puppy. The place is so clean and the staff is super friendly, especially one of the owners, Sophia. She took the time to listen to my questions, give advice and explained the different treats. She recommended what supplies to buy and not to buy. Checking in on yelp even gets you a free toy! It was a great shopping experience for a first time puppy owner! read more

Every single person in this place is amazing and some of the nicest people ever!! The minute you walk in, you're like, "Wow, this is really nice!" It's clean and spacious and they have beds and cat towers, and doggie clothing....The owners are super knowledgeable and very helpful in helping you find the finest products for your fur-babies! Sophia has helped me with several issues I was having with a new black lab mix puppy we adopted and everything that she (and Anthony and Sean) have ever suggested, has been spot on and worked. It is such a huge pleasure to have a real pet store in Bayside again and not a chain store. The prices are better than or same as the "chain stores" for toys and treats, and they carry top of the line food for your doggies or kitties. Thank you, Modern Pet, for opening your beautiful shop in our neighborhood!!! read more

Stay Away! Rather than a happy well-groomed pet, my dog, Trixie, ended up with ten stitches and I ended up with a $645 vet bill after I took her to Modern Pet. They cut her skin deeply 24 minutes into her appointment and called me to hurry over and rush her to the vet. After the vet stopped the bleeding and stitched her up I went back to the groomer with the bill. The owner, Shawn, didn't ask how she was doing and refused to take any responsibility for my Trixie's injury. I said I would write a review sharing my experience and he rudely said, "Go ahead. I don't care as long as you tell the truth" So here I am- telling the truth. If you care about your dog's well being you will stay far away from this place. read more

Let me first start by saying I never been treated so disrespectfully in my life. I don't even want to give this store 1 star. The actual OWNER was rude and loud and basically accused me of making a copy of a coupon. He went into a rampage how the company he actually sells a lot of products from won't reimburse him for any of the coupons he received. Not my problem sir. Took out his frustrations on me. I spend A LOT of money on high quality food. I will NEVER give a penny to this store again. You are the owner!! Take a class in customer service and while you are at it anger management. read more

I started coming here when Petco stopped carrying the frozen raw rabbit for dogs by Nature's Instinct . I called before the first time I went there to see if it was in stock and they were able to have it in the store within the next 2 days . Since then, I have also tried the frozen Stella and Chewy raw food which my dog likes as well . I find the employees to be very welcoming and helpful and I really appreciate the large variety of raw frozen food . I don't even bother going to Petco anymore now that I have discovered this gem ! read more

If you truly love your pet and are looking for quality products, this should be your go-to! I like to call it the Rolls-Royce of pet shops in the industry. Upon walking in, the atmosphere which is boutique style makes it clear that you are in the best of the best. Sean (owner) is a walking encyclopedia when it comes to pet nutrition and will surely educate you on any of your pets nutritional concerns. He knows everything there is to know about every item he carries in his store. Not only do they have a huge selection of quality foods and treats, they have adorable clothes and accessories for your dog too. I give this store my highest recommendation. read more

I got to the store about 5 minutes after closing and the front door was already locked. However, the staff were inside cleaning up for the day and I knocked on the front door and asked if I could make a purchase. They unlock the door, I bought my dog food and I was out in a few minutes. This, ladies and gentlemen is customer service. They could have said "no sorry we're closed for the day bye". But they didnt. Keep this in mind next time you just want to order something from chewy or Amazon. read more

Great and fun to shop for your pet...Shawn really cares about your pet and the community! Never pushy, a great place to spoil your furry baby!! read more

This is the best store I've ever seen . They also offer full grooming and If they don't have what you need the will easily order it for you. Beautiful and well stocked friendly and knowledgeable employees the owner Sean is best with customers and will go out of his way to makeyou feel super special regardless how busy he may be. Everyone here is very approachable and I never want to leave! read more

In current times, pet owners are showing more concern for their pets in terms of whats healthy for them. Many pet owners are not sure on who to trust or what kind of food that their pets should be eating. If you want to seek guidance on what's best for your cat or dog, Modern Pet is the place for you. It's not just another pet shop in Queens, it's a place that is staffed full of amazing and very smart individuals. They are very knowledgeable on whats healthy for dogs and cat of all breeds. The groomer is a very talented young women who treats the dogs with respect. If you bring your dog into grooming, your dog will NOT be placed in a cage what so ever. All the food products in the store are healthy because the staff refuses to sell unhealthy food in the store. Modern Pet also does special orders. If they don't have something that you want, just tell them what you want and they'll do their best to get you that product. This ranges to gates,crates,leashes,foods,harnesses, and etc. When you walk into the store, you'll be treated as family. And the Modern Pet family is one that you'll be happy to be a part of because your worries for your pet living an unhealthy life will be over. And I've checked out the 1 star reviews for this place and the only thing I wish to say is that some people have a "little" too much time on their hands and feel like they're always entitled to something. Don't listen to them. I'm giving Modern Pet 5 stars because they deserve it. You'll never find any other pet store like them. read more

This is a great Pet Store with very helpful employees. I have also found that their prices are in most cases, better than the national chains. My preferred dog food is $3/bag less here than at Pet Valu. Highly recommend. read more

This is the best store I've ever been to for all of my pet needs. My dog has a lot of trouble with her tummy and is demanding with food. No matter how many different foods and combinations we have tried, Sean and his staff have always been accommodating and willing to above and beyond to help me with any questions I might have. All of the food and treats they stock are only of the highest quality and can trust everything they carry to be safe for my dog. They really care about their customers and their pets and provide service a chain store or online delivery service can never provide. In addition their prices are competitive with all of the big suppliers like Chewy and Petco. read more

Love love love this place great staff and great food always helping me make the best food and care for my dog been going there since they opened l just need a senior discount dog eat better than me l am not Oprah but l still enjoy the Modern Pet store. From the Old lady Sandra Q read more

I love this place! The staff is very friendly, nice, and helpful! You can get dog treats, food, accessories, bones, and clothes that you cannot find in any major pet store. They are affordable and a great addition to the neighborhood! I highly recommend visiting and shopping at Modern Pet! read more

Love modern pet. Staff is so friendly and helpful. Atmosphere is really nice. Always have some cool stuff but other places don't have. If you don't find what you need and they will order it for you read more

I bougt a water dish with rubbe o bottom and it is getting rustyby where te dishes are i paid 20.00 i jan of this year

My sister has a new puppy and I was to petsit her for the first time ever. I have never had a pet so was nervous. I visited Modern Pet to buy our Lucy bowls and toys she would associate with my house. The staff was very helpful, especially when it came to selecting rawhide teething rings that would be the right size for her. The prices are reasonable and quality excellent. read more

This place just opened they have a variety of items for your spoiled pet. And I mean spoiled because the items are pricey compared to other pet stores. This is a pet boutique not a store. They have items that resemble Tiffany & co. , Chanel and LV. Cute things but high prices . The staff is very friendly. read more

This is a wonderful, clean, well organized store with the best foods for pets, and great accessories. It is well stocked with a variety of foods, supplements and supplies at every price point, including raw foods and CBD products which he researches to be sure of their quality. Sean, the owner, is always friendly, amazingly helpful and knowledgeable and can order pretty much anything you need if they don't have it. The customer service here is second to none, and the prices are reasonable, in addition to offering frequent sale items and specials . I highly recommend this store! I love having it in my neighborhood! read more

Always a pleasure shopping for my dog at Modern Pet, Bayside. The staff are personable and courteous and are always willing and ready to help me find whatever I might need in terms of food, treats and clothing for my pup. They also have everything you might need for special occasions like birthdays and holidays. The products they carry are of the highest quality. Happy that I was able to find the best pet store in Queens. read more

All I can say is WOW!! I've been coming to this store for a few weeks now.. the staff is very friendly. Today I had the pleasure of meeting the owner. He was so helpful.. EXTREMELY knowledgeable. I had a bunch of questions regarding food options for my puppy (who is a rescue and is having trouble with his digestion). He took the time to explain so much to me. He showed me several different options, he gave me the Pros and Cons of each food. He made specific suggestions based on my concerns. He was very informative when it came to ingredients as well. If I could give this store 10 stars, I would. The prices are also VERY VERY good (compared to Amazon). I wish I could have stayed there all day!!! read more

This is that place where customer service exists, the selection is vast and the owners really care about their customers, both 2 legged and 4 legged. The prices are very competitive and they carry stock to fit every budget. They stand behind the products that they sell. When you walk in, you are greeted with a warm welcome that is 100% genuine! The best part is that they offer a customer loyalty program that gets me $7 off my order after I spend a certain amount. With 2 cats and a dog, all on different diets and since I'm in that store every single week, I benefit from the cash back quite often. Support your local business, this one is well worth it. read more

A great place to shop for all my pets needs. They have a great selection of food, clothing, gifts and so much more. The staff is friendly, helpful and knowledgeable, and the owner, Sean goes out of his way to please his customers. read more

Bay Terrace definitely needs a pet store for all the dog & cat owners in this area. Bought a toy yesterday for a friend's dog and chatted with the owner for awhile. He is very personable and the store is stocked with great accessories and dog food. Hope their business takes off! read more

What a Great Place...Boutique Quality and Variety....So Helpful and welcoming...My shitzu RAO Loves going there...he is alway warmly welcomed and treated like a preferred client...I bought him a jacket and I felt like I was coat shopping for my child....They fitted him and he enjoyed the gracious attention....Nice to have service and products such as Modern Pet. read more

Upon recommendation of the owner, I purchased a flea and tick product for my dog. The morning after application, it was evident that my dog was in toxic shock. I immediately phoned the store to inform the owner Sean of the issue and urge him to remove the product from the shelf. While he first appeared to sound sympathetic, I arrived at the store several hours later to find the product still for sale. I approached Sean to discuss my disappointment, and his true colors popped right out. Obviously Sean has anger management issues, which was evident when is face turned red and he proceeded to call me a "LITTLE B*TCH" while his store was full of customers. He obviously has no care for his customers or the community he serves. My dog spent 4 nights in the hospital, and accumulated over $4,000 of medical bills. I've already retained and attorney, and plan to pursue this to the end. I urge anyone in the nieghborhood to immediately cease doing business with such a heartless and irresponsible owner. read more

Love this place. A lot of very cute (but pricey) items that were very tempting. But, the key was the high quality food treats and harnesses/ leashes. Great advice on product suggestions BUT no high pressure selling. read more

The best pet store. The nicest people run it. They are extremely knowledgeable, the prices are great and they only sell good and safe products. Much better than the big retailers that have terrible junk and don't offer knowledgeable help. read more

I brought my Yorkie to Modern Pet to be groomed. Michelle did a fabulous job even though Leo may not have been the perfect customer. He looks so handsome and his haircut is perfect. I highly recommend Modern Pet for all your pet needs. Look forward to going back again. read more

I add my voice to the chorus of kudos for this wonderful pet shop. Can you imagine, they actually called me to discuss a food they didn't happen to have in stock the day I went. It's a bit of a drive from my house but I wouldn't dream of going any place else for my dog supplies. I truly appreciate their kindness , friendliness and knowledge and contrary to what a few posters said, I don't find their prices over the top, and the quality of their products is pretty high. I must exert great control to not buy any more winter clothes for my little guy. (He's a Yorkie ok? So he must be kept warm in cold weather) We need more stores of this caliber in this city! read more