Had a quick getaway and boarded my dog with Crystal, owner of Wagging Tails. Don't like the word "boarded" because there were only spa-like accommodations for my furbaby Lulu. She got to enjoy a spacious backyard as she has at home and got her pick of comfy, soft beds(including her own) to choose from. I was able to truly relax and have peace of mind while out of the country, knowing that my baby was only a call/ text away. And seeing my furbaby meeting the Easter Bunny and making friends thru Instagram was truly the icing on the cake!!!! I was also lucky to coordinate with her groomer Kerrie to get her back fresh and clean on pickup day. I do have to say that she's so popular that she books up quickly, but if you're planning a vacation it's worth a shot to reach out to Crystal the minute you book your trip. Check out @campcrystalps on Instagram. read more

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A message from my heart to Wagging Tails. Thank you from the bottom of my heart. Wagging Tails has been one of the best decisions I've made for my furbaby, Madam Fifi. From day one, they've been transparent, caring, and always go the extra mile to make sure every dog receives plenty of love and attention. They also understand how much our pets mean to us and are incredibly mindful of pet parents' feelings. A special thank you to Crystal, who has the heart of a teddy bear and treats every pup like her own. James has the perfect balance of structure and compassion--his gentle soul shines through in everything he does. Danny and Jen are amazing caretakers who genuinely love my baby and make me feel completely at ease. I am so grateful for the recommendation that led me to Wagging Tails. Seeing my baby grow, thrive, and be surrounded by such genuine, caring people has been an incredible experience. I couldn't ask for a better team to care for my furbaby. read more

TRAUMATIZED DOG AND OWNER. The conduct I experienced from Crystal, at this pet store, was unwarranted and inappropriate. What began as a simple request to take a photograph with my dog at Wagging Tails, escalated into an unnecessary public confrontation. Rather than responding professionally, Crystal approached me in an aggressive manner, raised her voice, and continued to address me in a confrontational way as I was leaving your store. Neither my dog nor I engaged in any behavior that would justify such a response. The incident left both of us visibly unsettled. My dog became anxious after hearing raised voices, even after we had returned to the car. It is concerning that an employee responsible for supervising more than twenty-five dogs currently present inside your daycare would leave those responsibilities to pursue and confront a customer over what appeared to be a minor issue. It is important to note that you chose to publicly dispute my review despite not being present in the store during the incident in question. Your response is therefore based entirely on another individual's account rather than on firsthand knowledge. As the business owner, I encourage you to reflect on whether your conclusions are grounded in objective facts or in a narrative that has not been independently verified. The greater risk to your business is not a customer making a simple request, but an employee whose communication style may be perceived as confrontational and damaging to customer relationships. If interactions that involve raised voices or public criticism reflect the standard of professionalism your business supports, then that is ultimately a matter of leadership and accountability. Equally concerning is your assertion that I discourage others from supporting small businesses. The opposite is true. For years, I have been a loyal customer, made repeated purchases, and referred others to your business. My history reflects consistent support, not hostility. Suggesting otherwise does not align with the facts. As of today, I acknowledge your statement that I may discourage others from supporting your business following the incident on June 26th. I have no intention of returning to your establishment, nor am I seeking any further discussion regarding that decision. However, I do expect that neither Crystal nor anyone associated with your business will engage in behavior that could reasonably be perceived as monitoring, following, influencing, or intimidating me with my dog. Such conduct would be unwelcome and should not occur. It is also worth noting that businesses typically restrict customers for serious misconduct such as theft, fraud, or threatening behavior. None of those circumstances apply here. I respectfully entered your store, greeted both Crystal and you, made a purchase, and attempted to leave without issue. Despite this, I experienced a confrontation initiated by your employee, which resulted in unnecessary distress for both myself and my dog. Finally, there are additional circumstances related to my dog's previous emergency treatment that I have chosen not to disclose or attribute to your business. I exercised restraint and professionalism in that regard. Perhaps that discussion can take place at another time. Until then, I ask that you respect my privacy, refrain from further unwanted interactions, and allow this matter to conclude. read more

As someone with a disability, my licensed service dog is much more than a pet--he's an essential part of my daily life and helps me recognize when I'm becoming stressed or overwhelmed. Trusting someone else to care for him is not something I take lightly. From day one, Crystal has been incredible. She has taken a genuine interest in my service dog's health and well-being. Thanks to her recommendation to change his diet, his cholesterol dropped from over 300 to a normal level. That alone shows how much she truly cares about every dog in her care. The entire team at Wagging Tails is outstanding. James and all of the daycare staff treat my dog with so much love, attention, and respect. They keep him active, happy, and engaged every time he's there, and it's obvious they care about the animals as if they were their own. When I leave my service dog at Wagging Tails, I'm leaving a part of my life in their hands. There are very few people I trust enough to do that, but with this team, I have complete peace of mind. They have earned my trust, my gratitude, and my highest recommendation. Thank you, Crystal, James, and everyone at Wagging Tails for everything you do. read more

Crystal + the team at Wagging Tails are top notch. We first started coming here in 2024 and even after a short hiatus, they welcomed us back with open arms. Our dog Athena is shy but they always make her feel welcomed and relaxed at doggy daycare, and Crystal is the only person we trust to watch Athena when we travel. She + the team are so knowledgable about dog behavior + health, she makes great suggestions for things that might benefit Athena without pushing or making us feel like we need to do them. She's so kind and patient with us at pet parents but more important with our furbaby. We'd recommend Wagging Tails to anyone in Queens or Nassau! read more

Wagging Tails has been central to the care of our dog. The employees in every aspect of the business go out of their way to be helpful and assist my family with the care of our dog. They have made accommodation for disability, and gone above and beyond in that regard. Our dog loves the staff and we feel confident in leaving our dog with them because of their dog vetting process. They also have a wonderful grooming team and are very helpful with pet food and supplies. Our dog's bloodwork is great now because of the food recommendation that Crystal suggested. Will be a customer for life! read more

Amazing locally owned pet store, can't say enough good things about Crystal and Craig at Wagging Tails. They are so nice they will bend over backwards to help you whenever possible. Please stop going to Petco down the road and stop ordering from chewy, instead support local pet stores like Wagging Tails. Your pets will thank you read more

There is no better pet store I've ever used in 40 years of pet companionship. I've had nothing but great, friendly, and helpful relationships with both James and Crystal. They make it a point to get to know their regulars, and both have amazing relationships with our/your companions. I interact with Crystal most often, and she is the most patient, and helpful, person. She always gives as much time as the customer needs, as does James. Crystal is also a go to person if you ever need extra help with your pets. what more could sane person ask for? read more

I have been coming here for years..Crystal and James always go over and beyond to helping me with my pups.They always recommend products that my dogs love. Carly loves going to doggy daycare and spending time with crystal behind the counter. And kerrie does great With her grooming. read more

Wagging Tails - Pet Stores Near Me - Forest Hills, New York

I can't recommend this place enough! Everyone there genuinely cares about the dogs and always make my pup feel safe, happy, and loved. My dog has a number of health issues, and the owner James and all staff ( especially Crystal, Danny, Jen, and Robert) always make sure that she eats and provides her with any medicine she needs to take. They are also the first to update me when my dog's vaccinations are ready to be updated, even beating my veterinarian to the punch. You can tell that everyone who works there are true animal lovers and that they truly care about the health and well-being of all the pups at the daycare. Grooming is consistently excellent (shoutout Bev!), and my dog comes home looking great and smelling fresh every time. It's such a relief knowing she is in caring, capable hands. Friendly, professional, and reliable--I highly recommend Wagging Tails for both daycare and grooming! read more

Everything called Mel came to my car to pick Jake Rockerfeller up he was so exited to see her that he wanted to leave the car before I fully open the window. Jake left without looking back.We're called when he was ready he looked amazing before we left he gave her kisses.Everyone at Wagging Tails thank you for taking great care of my buddy Jake see soon read more

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Wonderful selection of products. The owners are very helpful and knowledgeable about the products. They're also extremely friendly. Glad we found them. read more

Just got a puppy and went to this store to pickup supplies staff is amazing I didn't get the name of the women who helped me pick out the food and items I needed for my dog but she was so nice and informative. This place gives you professionalism and cares about dogs. Forget Petco or other places this is now my home for my dog's needs . read more

Wagging Tails - Busta - Pet Stores Near Me - Forest Hills, New York

This lovely pet shop was absolutely exquisite and friendly, there was so much items for our pets (Cocoa and MacTavish). Krystal was an sweetheart, she's extremely attentive and well spoken, extroverted and overall an gem within the establishment. She helped us get a harness for our beloved kitten, and a few kongs for our puppy. When we asked questions which would be the best products for our animals she was extremely polite and guided us through what she knew was high quality. We did end up going on a small shopping spree because of the cute items there! We honestly fell in love with Wagging Tails, and would recommend them to our friends and family! Sincerely, Jen and Naya read more

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i have been going to this pet store for 2 years now and have never ever had a bad experience!! the staff are all amazing people and are always so helpful and kind. it's a beautiful small business and such a positive environment. Crystal and Jen are so kind and make shopping for my cat so easy. read more

This store is amazing! Has quality food, toys for all your fur baby needs!! And the costumer service is awesome like family!

We have been taking our dog here for six years, for daycare, grooming, and all of his food and snacks. James and Crystal are both amazing and an absolute wealth of knowledge. They really take the time to get to know their customers and the different personalities of the animals, and have always been so helpful and kind. The daycare team is fantastic and from day one has helped train and socialize our dog. (We often joke that he likes them better than us!) Wagging Tails is a second home for our dog and we could not imagine life without them in the neighborhood! read more

OMG Crystal and James are simply the best. My dogs know the store as the "candy store". I can't walk pass the shop without going in. They are always ready to spoil your furbabies the minute you walk in. Crystal has actually helped me find my new dog and has signed her up for day care services a couple of times a wk. She is an animal lover and will take her time to help you find whatever you need in the store. She will help you find the best treats and supplements for your pet needs. If you love your pets; take them to this store and watch them be treated like royalty. read more

Took my little Louie to Wagging Tails for a groom and found the overall experience to be so amazing! Firstly, they were extremely sympathetic and able to squeeze me in after hearing about Louie's prior bad grooming experience at a different salon. Upon arrival, the groomer (Beverly) sat on the ground with Louie and asked us lots of questions about him. It was clear to us that she takes great care in the dogs that she grooms. When we went to pick him up he looked perfect, we had an amazing conversation with Crystal, and made sure we booked appointments for the rest of the year. Louie absolutely adored Beverly-- made obvious when he tried to follow her out of the store! So grateful to have found a store that so obviously cares about dogs. Thank you for an amazing experience! read more

I'm so grateful that Wagging Tails is in the neighborhood. I love supporting a local small business. They have tons of options for dog food and treats, toys and they will deliver! Spots has been going there for daycare for about 6 months. He loves the staff and he normally is not trusting of people. The staff are really caring and they are so thorough in screening the dogs to keep everyone safe. Vaccinations records are required as well as temperament test. Crystal is like a dog whisperer! She's the best resource for all things related to the health and happiness of dogs. Spots is a 2+ yr old rescue that I adopted in June. He was already house trained when I got him then when I switched his food to a healthier option he started waking me up at 3am every night to go poop! He was pooping a lot more and was having accidents if I didn't take him out. Vet said he is healthy after a fecal screening. I tried feeding him later at night hoping he could hold it until the morning but nothing worked. I called Crystal to see what she thinks and she told me the brand that I'm feeding him is very rich and i should scale back in the portion recommended on the bag and feed him earlier. She also recommended a natural probiotic to help him get things straightened out. I did as she suggested and it worked immediately!!! As a single, dog parent, I truly appreciate the support Crystal and Wagging Tails has given me. read more

Wagging Tails - Spots loving life at Wagging Tails! - Pet Stores Near Me - Forest Hills, New York

Best pet store and daycare in the area by far! As first time puppy owners we are so happy to be part of their community Our dog Kirkland LOVES to go there every week and we always get great quality products at good prices. The toy selection in particular is awesome! Crystal and the daycare team are amazing, very knowledgeable and caring. They helped us throw our buddy the best 1 year old birthday party--and he was SO happy. read more

Wagging Tails - Pet Stores Near Me - Forest Hills, New York

Every time I go in with my dog I get personal treatment from Crystal. My dog Maddie loves Crystal and can't wait to see her! Maddie goes to daycare there also and just loves it! She plays with other dogs and comes home so tired it's perfect for me! She also gets groomed there - yes one stop for everything! We love the staff there - from the workers in daycare to the groomers; everyone is so friendly and good to Maddie, which I appreciate so much read more

Very friendly staff and great service at this pet store. My cat loves his new toy! I'll be back!

James really has an amazing team at Wagging Tails. You can immediately see how much Crystal and Emily really love dogs. I take my dog, Philippe, here for daycare at least once a week, and it's really annoying how much he seems to LOVE Crystal and Emily - I swear he loves them more than me! It's clear they're attentive, and observant and always watches out for his best interests. Emily would bring up behavioral changes or issues, and Crystal always has the best recommendations for what to do for any situation. Absolutely the best. Huge shoutout to Tyler as well - I was under the weather one day and could not bring myself to take Philippe out for his usual walks. I called Wagging Tails, and Tyler drove over to pick him up from me for daycare. Super clutch move here. Literally saved my day. Finally - the food I get here (Orijen for the dog, and Fromm for the cat) is CHEAPER than your online retailers. How's that for supporting small businesses? BUY YOUR PRODUCTS HERE - and ask Crystal or James for their recommendations. read more

Wagging Tails - Pet Stores Near Me - Forest Hills, New York

If you're looking for a dog groomer, don't waste your time. They are not accepting new clients. This is what I was told prior to the pandemic and this is what they told me today. It's not a true pet grooming shop. More of a mix pet supply store with grooming service that only accepts old clientele. read more

Absolutely the best doggie daycare in Queens. I enrolled my pup for a full day to ensure he is able to play and interact with other dogs. After being given a temperament test, which he passed with flying colors, he started with a half day session which I quickly changed to full day after seeing how happy he was in their care. James, Crystal and Emily are amazing with all the dogs! Without hesitation I give Wagging Tails an A+++++ Rating. read more

Wagging Tails - Pet Stores Near Me - Forest Hills, New York

So thankful that stores like this still exist! Personal business that treats people like they matter! James and Crystal welcomed us to their store and treated us like they knew us forever. James personally walked me over to where they carried the food I needed and literally saved my day! Aside from a store that has everything, I can't say enough about the groomers!! The entire team is amazing. I personally work with Mel and am so grateful for her! She treats my "puppy" as if she was her own! Wagging Tails is a true gem! read more

We are so happy to have found this wonderful neighborhood place for our new puppy! Both times we have visited so far, James and Crystal have been SO friendly and helpful, treating us like family already! They recommended the best products for our pup, and didn't try to push anything we didn't need, which we really appreciated. This will be our go to pet shop and groomer going forward, and we can't wait to try the daycare when out pup is old enough. Highly recommend this place, you won't regret it! read more

We brought our dog for grooming (we followed our favorite ladies to Wagging Tails) and were instantly greeted by the owner, James. It was our first time in the store and meeting the owner. He made us feel extremely welcome. James even greeted our dog by name! Of course our dog had to explore, and he sniffed all the new sniffs in this family-owned store, and even he was feeling comfortable and relaxed. The store has a large variety of products inside, and can definitely see ourselves making purchases here in the future! Our groomer, Mel, came up to the front to meet us and our dog was so excited to see her again! Mel, and all the ladies in the grooming department are wonderful and do amazing work! Our dog always looks handsome after his spaw days with Mel. She takes such good care of him while he is there--knowledgeable about his health conditions, and how we like him groomed. All of the ladies care so much about the dogs they groom and it's like one big family. Wagging Tails is lucky to have them there, and the ladies are lucky to work with such a warm, friendly owner! read more

I love walking over to this local spot with my little pooch, JuJu. The self serve dog wash is clean, relaxing, and affordable alternative to sending him to the groomer for his bath. Not to mention, wonderful bonding time. They also sell the dog food that I like to purchase, and if they do not have it in stock, they will order for us. An added bonus is the excellent customer service and country music played in the background! Please do not purchase from Petco nearby. It's really nice to support small, local businesses. read more

Wagging Tails - Pet Stores Near Me - Forest Hills, New York

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Love this store! Crystal is amazing and truly cares! She stayed open on a Sunday in a snowstorm so I could come and get booties for my puppy! She answers all my new puppy mom questions and her suggestions for what my pup would like are always on point. She cares very much about the quality of products she carries. And she gave me fantastic tips on dog friendly restaurants, etc for when I went upstate. Definitely going to check out daycare! read more

Wagging Tails - Klara and her snowbooties! Crystal saves the day! - Pet Stores Near Me - Forest Hills, New York

Let me start by saying "this shop is amazing!!!" I've gone to almost every NYC pet store and this place stole my heart.James & Crystal are extremely helpful and caring. My poor pup was having a ton of digestive issues and every vet wanted to give her meds to solve the problem. Well let me tell you, after a quick chat with James he solved it all in one meal; one meal! Do yourself a huge favor and visit them. They have the best selection of wholesome products and truly love our 4 legged family members. Big chain stores will never give you the service that this dynamic duo will provide! read more

Our puppy Mandu LOVES wagging tails they make his fluffy white fur sparkle and they know just how to cut his breed's fur. Some places cut too close or try to shave his mane off on their own, but the groomers here were amazing and knew its not a great idea to. I was super impressed. Also they don't give your dog the "Eye of Sauron" when they trim their butt. It should just be cleaned up, not staring at me every time I walk him LMAO, thanks guys! read more

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Wagging Tails is such a gem to have in the neighborhood! My corgi pup recently started going to their doggy daycare and I cannot say enough great things. He comes home so tired from all the playing and running around he does over there. I love the posts they do on instagram because I can clearly see how much fun he has. Crystal loves dogs and it shows. I know my little guy is in great hands when he's there =) read more

Great pet store they have everything you need and if they don't they'll order it.The people who work there are professional and courteous.And best of all the price is right and that's hard to find in these days read more

Amazing neighborhood store! The people who work there, especially Crystal and James truly love the pets they encounter. My dog has gone to doggy day care there and I never have to worry. They are always willing to take the time to offer suggestions and recommendations. If you are looking for a great pet store with wonderful prices and a personal touch, this is your place! read more

I was in desperate need of food. I called a few minutes before closing and they stayed open for me. In addition, the selection of toys and treats are great. The bad news is that when I took my dog in there she tried to walk out of the store without paying. Don't worry we got her a few toys and even a new bed. Thank Wagging Tails! read more

My wife and I have been customers of Wagging Tails since it's inception. They have always been caring, accommodating, and provide great care and knowledge. With our pets having changing needs over the years, their excellent customer service is impeccable. B and M read more

Wow! Just called to make a grooming appointment for my dog. Convo went just like this: Me: Hi, do you guys do grooming? Wagging Tails: yea, but by appointment only. Me: Okay, id like to make an appointment please Wagging Tails: we don't have anything until October. Me: Wow, really? Wagging Tails: ... ... ... Silence Me: hello? Wagging Tails: yea, I said nothing til October!!! That's how they treat a new client?? What kind of customer service is that? A complete shame. Shame on you Wagging Tails. Being "booked til October" gives you no right to be completely rude. Never will I walk back into your store. read more

James, Crystal, Emily, Michelle and the whole crew are AMAZING here. My dog Beau literally drags me to the day care because he absolutely loves it there. Everyone is so kind and loving, they treat your dogs as if they are royalty. I love looking at their IG page because they always post the best pics, whether it's a birthday, holiday or special event like Ugly Sweater Day. And he always looks so stinkin cute after he's been groomed there. I've been coming here since they opened and highly recommend everyone to check this place out, even if it's just to come in for a warm welcome and a homemade bow tie or cookie. We love everyone here! read more