I first met Brian with Modern-Air over ten years ago when we had an issue with our home air conditioner. I called Modern-Air because I had seen their sign near my home while driving on Shawnee Mission Parkway, and I like to use local businesses. Brian came over to check out the A/C system and found it to be a minor issue, which he fixed on the spot. The customer service from Brian and Modern-Air was exceptional, and the charge for the service call and work was much lower than I had expected.
After that first service, I called Modern-air every year or two to have Brian come and check the system. I was always pleased with the service, especially with how Brian explained what he did (or didn't) need to do during the visit. Brian even showed me some simple maintenance items that I could do myself to increase the performance and extend the life of my A/C and furnace. I came to trust Brian absolutely, and wouldn't think of using any A/C company but Modern-Air.
Late one Friday night this July I came home to find the A/C was not functioning. I left Modern-Air a message a little after six the following morning (Saturday), and Sheryl called me back by 7:30am. Brian was at the house and had the A/C up and running again before noon. Brian explained that unfortunately my A/C system had a refrigerant leak in the coil above the furnace. He explained what it would take (and cost) to repair permanently, and suggested that it would be a better investment to replace my 22+year old system rather than fix the old one.
We asked Brian for quotes for a new system. He gave us several options for systems with different levels of efficiencies. Brian explained the costs and savings associated with each system - including how long it would take to make up the difference in prices between the systems, and even the likely future maintenance costs. We ordered our new system on a Friday evening, and Brian and his team installed it the following Tuesday. Again, the service was excellent and the install was completed in time to have a cool house by dinnertime.
I highly recommend that anyone with air conditioner issues give Modern Air a call before before even thinking about calling any other company. read more