Horrible experience with this company. From install to…read morefollow up- with all the great companies in the metro I'd encourage anyone to keep looking.

They are very knowledgeable and friendly. I had someone come out to trouble shoot my AC unit. Turns…read moreout the compressor went out and the whole unit needs to be replaced. Which is understandable. The problem I ran into with them is that I felt that I was being oversold on a couple things. The technician informed me that I need to put in a new capacitor for the furnace. I said go ahead because I was trusting his guidance. Well, turns out that since the AC unit went out, it is best to replace not only that, but the cooling coil AND put in an updated furnace to boot. This of course was told to me after he put in the capacitor. Which was too late to say no. Heartland charged me $96 for a part if you Google it costs $5 - $6 on average! And literally takes zero effort to connect it. Very frustrating. Then when I had the sales person come out for the official bid along with the owner, both were very professional and nice guys. However, again... I felt I was getting over sold. One thing that stood out in my mind was when the owner, Jim (I believe is his name) showed me that one of the air ducts was not making a 'hollow tin' sound when you press on it. That it was a sign it was rusted out from the inside and needed to be replaced. Granted I needed some duct work as some were definitely rusted. However, that particular air duct he was referring to was just insulated on the inside because it takes air away from the furnace. The hollow duct is only for return air ducts. Which makes total since. Thinking about this I feel that for someone that has been in the business for so long should have known that. Maybe not...but I just felt I was getting over sold again to drive the bid up even higher. As for the bid itself. I will say they were the most expensive by at least 20%. In short. Nice, friendly people and knowledgeable. However, they are very expensive and gave me the impression that I was being oversold. Starting with that $96 capacitor. Needless to say, I did not go with them.

I'm new to the area and just moved in to my new house. I knew my water heater needed to be replaced…read morefrom the inspection, and when I first started looking for a plumber, the price quotes seemed high, and very high. I put my project on Yelp, and Dragonfly was one of the first companies to respond. They contacted me by phone (no AI messaging system) and were very polite and professional. They sent someone out that day, and the price they quoted was actually very reasonable. They happened to have an opening the next day, and I had my new water heater installed less than 24 hours after I first saw them, and for a price I could actually afford. Every person I dealt with at this company has been kind, personable, and knowledgable. This is a small local family owned business, and now I have a plumber I trust for any future needs. They also do HVAC, and I plan on using them for that, too. It's such a relief as a homeowner to have a great company to work with, and I highly recommend these folks. What a great experience!

Very Helpful, was informative and did a great Job. Everything works great. Will definitely use…read morethis company again

Spoke with Rodney at 5pm on yesterday; tech was at my home 30 minutes later, the furnace issue was…read moreassessed. He came back this morning at 10am, took the defective part and the replaced part was installed by 5pm this evening. People, this does NOT get any better -- there should be MORE STARS to rate the service I received from Rodney and Steve at All Hours Appliance Heating and Cooling!!! VERY Personable and respectful. I pray nothing other appliance fails, but if it does, it's ALL HOURS APPLIANCE HEATING and COOLING for this family !!!!! Many thanks

Fast and efficient one day service on our water heater. Love using local family owned business…read more Thanks, Asher!

We have been using Manchester Plumbing for years. Showed up on time, installed a new water heater…read moreand were very professional. Definitely recommend!!

From the owner: Established in 1988, Manchester Plumbing is a trusted, licensed, and insured plumbing company…read morededicated to delivering quality service work for homes and businesses. With decades of hands-on experience, we specialize in professional water heater installation and replacement, ensuring reliable hot water solutions for our customers. Our commitment to exceptional workmanship, honest pricing, and dependable service has made us the go-to choice for plumbing needs in the community for over 35 years.

Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

I screwed up replacing a spout in my shower and Rob from Aaron's got it sorted right quick and for…read morea good price. I would recommend.

We had a new unit installed in July 8th of 2025. August of 2025 had to call them back out because…read morethe unit wasn't operating properly. December and January 6th or this year system iced up. They came out said it was fixed. On Saturday January 10th, system iced up again. Called them the lady said said there wasn't a tech available and someone would cal.today is Jan 13and no return phone call. They say they're open 24hrs. No Sundays. They offer 10yr.parts 1 for labor!!! We got a bill for labor on a unit installed 6 months ago. They don't stand behind thier word and this is poor business. Our next step is to contact the attorney general about their business practices.

All great guys! Came out and had cold air and a new furnace all in one day. The prices are great. I…read morewould recommend them to anyone looking for heating or ac work! Great honest company!

Awesome service! My present plumbing co was fine but when I called them to handle a basic plumbing…read moreissue at my mother in laws place, their automated robot said tomorrow. When tomorrow came, I got a call from the human on duty informing me that ms A.I. made a mistake and it would be two weeks out! I decided to go fishing for a new company. And the next day B&L guy installed new shower head, toilet handle and lid, problem solved everybody happy. Nice tech, got it done, mother in law thrilled. Looks like I've got a new go-to plumber!

Serviceline Warranties of America/HomeServe (SLWA) refers this company to check sewer lines…read morecomplaints. SLWA pays B& L Plumbing to dishonestly tell customers that they do not need sewer line replacement. SWLA is a fraudulent home service company who collects annual premiums from customers for protection against costly sewer line replacement. After I paid 13 years of premium, SLWA refused to replace sewer line.

Justin was awesome, explained what I should be using down to the MERV 8 filter and took the time to…read morehose off my outdoor unit. Very happy with the inspection and remediation process.

Alex installed two toilets for us. He is always professional and kind and always does a great job!…read morei highly recommend him!