I called because while my A/C unit was functional, it was highly inefficient the size of my home. KCPL was running a rebate offer for upgrading your current cooling system and McIntosh was one of the vendors on their approved list. Phil came out and inspected the system and went over different AC models with me. They were very helpful with all the paperwork and completed all of the rebates for me.
The install was relatively quick, but they were missing a part that will have to be installed later. The new unit is, indeed, more efficient, quieter, and they fixed the air flow problem I was having with the upstairs rooms. However, during installation, a wire to the water heater breaker was removed and I was then without hot water. I called their office, expecting to leave a message and just having to deal with a cold shower, but they employ an after hours answering service and within an hour they had their specialist back at my house at 10pm. By 10:30, the hot water was back on and they were on their way.
I give them four stars mainly for their outstanding customer service. read more