Avoid Hometown Heroes.
I have now had two separate experiences with this company where I was quoted an enormous replacement job, only to have the problem resolved for a fraction of the cost.
The first was my AC. I was told I needed an entirely new system and was quoted thousands of dollars. Thankfully, I called my dad, who is a contractor. He ended up having to tell their technician what part to replace. They replaced that one part for about $400, and my AC has worked like a dream ever since.
It is ridiculous that I had to call my dad so he could tell the HVAC company I was paying what part needed to be replaced.
Then I had an issue with my main sewer line. Hometown Heroes told me they would need to excavate and install a new main line and quoted me more than $15,000.
I called Anthony Plumbing for a second opinion. They cleared my drain lines, scoped everything, and resolved the issue for about $400.
That is a $15,000+ recommendation versus a roughly $400 solution.
Everyone I dealt with at Hometown Heroes was very nice, but that honestly makes this more concerning to me. My experience has been that they operate more like salespeople than repair technicians. Both times, I was pushed toward an extremely expensive replacement when a much smaller repair or service solved the actual problem.
I would especially caution women, homeowners who aren't familiar with HVAC or plumbing, elderly customers, and anyone who may not have the technical knowledge to challenge a recommendation like this. Please get a second opinion before agreeing to a major repair or replacement.
Based on my experiences, I would never give Hometown Heroes my business again.
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