My wife and I have used Ideal Air several times, including the replacement of our air conditioner and furnace a little over a year ago. The service has been consistently excellent, with very friendly technicians who do a great job of presenting you with options without pressuring you to spend more money that you should. I can't guarantee that their prices are the cheapest in town; but I'm willing to pay slightly more for a company that I know will stand by its work.
I have to give one specific example -- we recently had a technician stop by because our A/C seemed to be running less efficiently than usual. As he went down the steps of our garage to begin his inspection, he slipped on a workout mat that I had forgotten at the foot of the stair -- It was completely my fault and I felt horrible. He seemed to hurt his knee and to be in some discomfort. I would have absolutely understood if he had called off the service to return at a later date, or if he had offered rushed or less than courteous service. Of course, he did nothing of the kind, but offered the usual patient and thorough service that I've become accustomed to. He inspected our system and cleaned our A/C unit, which fixed the inefficiencies that we had been experiencing. The kicker, after all this, is that we were charged nothing at all because the service agreement from our A/C purchase, which I had completely forgotten about, was still in effect! Our technician, of course, reminded us of this.
Great company. I recommend them with confidence. read more