We were very happy with the quality, professionalism, punctuality, responsiveness, and the value of the services with Dillon's Heating and Cooling.
I obtained Jeff Dillon's information on Thumbtack. We needed a quote for venting the exhaust fans in our house through the roof. We had installed newer fans and our electrician told us they were never vented (we didn't know), which was more apparent with the new exhaust fans, because the smell of the attic was coming back into the rooms. We also found out in the meantime that city code had changed since they were first installed and now code requires venting. We were going to use our prior HVAC company for the job that we had used for over 30 years cumulatively, but this company tried to push us off on a roofer. While the roofing companies said they could install the vent, none of them were willing to complete the ductwork.
Jeff Dillon was quick about contacting me and setting up an appointment to quote the project free of charge. Jeff Dillon came to the residence wearing a Covid19 mask, was friendly, and was knowledgeable. His pricing seemed fairly competitive, although I honestly didn't contact too many companies after finding that most of them didn't even know how to complete the job.
Jeff Dillon was able to work us into his schedule quickly but had to reschedule due to rain. This was fortunate, because in the meantime I found out our prior HVAC company had failed to obtain a permit when they installed the new a/c unit the year before. I contacted him about the issue and he offered to take a look at the unit for us for free to make sure it was installed correctly and said failure to obtain permits is a serious problem in the industry. I contacted the prior HVAC contractor and called them out on it. They immediately applied for a permit, stated they needed to come to the residence the following day, specifically because they didn't install the locks required by the city of Olathe to prevent freon from being stolen and lessening the chance of the unit getting stolen. They claimed they didn't know about the code because it is fairly new and stated hardly anyone gets permits. I don't buy it. When they came out the following day, they were still making excuses and pointed out my neighbor's unit wasn't even locked down. I called the city to inspect and it passed. Thank god. . .
On the day scheduled, Jeff and his employee showed up on time to complete the project; it took them about 3-4 hours. The project cost around $700 for all 3 fans. No more attic smell or mold risk due to condensation build up on insulation. Jeff and his employee were respectful of the property, wore masks, and were able to answer several other questions that the previous HVAC company was unable to answer related to one of the return vents. I now know our prior HVAC contractor is completely inept. Dillon's is definitely superior.
And, Jeff was nice enough to lock down my neighbor's unit while he was at our residence, with her permission, of course, and only charged her for the locks. No service call charge. That was above and beyond and is one of the many reasons why we will use him in the future.
His yearly service plan is fairly reasonable; it is $149 a year to come out twice. Once for the furnace, once for the air conditioner.
I would definitely recommend this company. They are by far the best referral I have received through Thumbtack. read more