Firstly, i am not someone who usually leaves a review. However, after my horrible experience today…read morei feel compelled to write one. I came into the store looking for a portable lock box. I bought the item, and had asked the young (new) associate to kindly show me how to use it / set it up. He was in the process of doing so, when the owner gruffly took it out of his hands and said 'we don't do that'.. I asked the owner to kindly show me how it works, and he refused. He was a) totally unhelpful and b) very rude to both me, and the poor associate who has unfortunately chosen to work in this terrible work environment. I came out of the store shaken and feeling like i would never return to this store if it was the last hardware store on the planet.

It's one thing that this place has so little stock. That would be okay if the service was good…read more It's not. The guy in there tonight started off unhelpful and then turned rude.

I have been going to this store for ten years. The are always helpful and carry a wide variety of…read moreproducts. They also carry Benjamin Moore paints and do a fine job of mixing colors.

The only store in the area that sells screws nuts and bolts by piece , fantastic selection for a…read moresmall store

Absolutely love this store. This place is my go-to for everything I need around the house. It's a…read moresmall space but they pack a ton in -- I've found drain covers, toothpicks, doggy bags, etc. It's wild. They have a paint selection as well which is crazy -- they are very efficient with the layout. This store stands out over other shops in the area for two reasons: the staff are super helpful, and the items are priced incredibly fairly. The staff is always eager to help and I have never had a negative experience. I get items here for half or less of what they'd cost at other home stores on the street. I would definitely recommend this location to anybody in JP.

Helpful my dinging a certain product Gave me a close…read morefacsimile Attentive to a few customers at the same time Good variety of products

Very friendly and helpful service from everyone I interacted with! Walked in looking for some…read moreradiator pipe floor covers / flanges, and got wonderful help in figuring out which products were right for me -- comparing the plastic products to the metal, and finding the sizes I needed. I will be back when I have other plumbing supply needs or questions! My house painter referred me to Republic Plumbing (as the place he's been going for years) and he was spot on!

I was here a few days ago to purchase a replacement faucet for my kitchen sink and left with the…read moreperfect set and some inspiration to add a shower in my finished basement. Gabe (I think that was his name), the sales guy with over 20 years of experience in selling plumbing and bathroom remodeling supplies was impressive in his detailed explanations of how certain shower temperature gauges work. He was very courteous, helpful and professional. I will definitely come back here to purchase my plumbing supplies in the future.

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

It's very important that we support local hardware stores like this one - they are a dying breed in…read morethe shadow of big box stores. This store carries a wide range of specialty hardware and tools which that other big box hardware store does not have. These stores are also part of the fabric of the community, providing jobs and critical resources for maintaining your apartment/condo etc.

This is the place to go for your hardware needs. Nice, friendly and knowlegable people are here…read morelike Manny and his son Mike. They do a good job making keys and advising for your painting work, You won't get the charm of Coolidge Hardware at many hardwares. They listen to what you need and are friendly. You get that special warm feeling of being appreciated as a customer. This is rare today. Coolidge Hardware is a part of the culture of Watertown and has been for a many years. We are kucky to have them here!

Great selection and a very helpful staff. Manny helped me find exactly what I needed. Awesome store.read more

My review relates to my last three visits here. All three of them were picking up online orders…read morewith two of them being orders that they brought to the car and one where I went inside because it was after hours. In all three situations the employees were very professional and helped out and made sure that everything was perfect. The online order process was easy; and in both of those cases when we notified them that we were outside they brought the purchases out promptly. Great job during the Covid times much appreciated!

They left a palate in my driveway blocking my car in. I called and the manager today said he was…read morelooking at the photo they took and I could get my car out just fine (I could NOT get it out!). I have a toddler to pick up from school and had to scramble to find help since I couldn't get out. I also just had a mastectomy and surgery and can't move anything heavy so I couldn't move these items myself. I explained this all to them on the phone and they literally couldn't care less! How can they literally block your car in and not send someone to move a gigantic palate out of the way when you have a child to get?! Finally they said they would send someone to move the palate today 3pm... well it's 9:10 pm now and nobody has come. I have never had a bad experience here before but today was truly shocking. I won't be shopping here again.

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And…read moreI'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores.

About the only thing they don't have in this store is the classic "If we don't have it, you don't…read moreneed it" sign. And maybe they have one of those, but just can't find a place to display it. As neighborhood hardware stores go, this place is the genuine article. They have a wide range of fasteners (sold by the piece, not in poly-bags!), plumbing and electrical items appropriate to the kinds of houses found in the neighborhood, lawn and garden supplies, cleaning supplies, paint and -- most of all -- a very friendly, helpful and knowledgeable staff. (Ooops, I almost forgot to mention a handsome and somewhat aloof Maine coon cat named "Hershey" who protects the lawn and bird seed from mice and provides the store with senior management.) I've been involved in construction and renovation work for many years, and this kind of hardware store is getting difficult to find. ( I was working with a carpenter installing a huge Andersen bay window which is supported by internal wire cables. Atlas True Value had large turnbuckles, 10" through bolts and wire rope clamps all in stock. ) As might be expected, they're a little bit more expensive than the big-box Lowes and Home Depot, but I frequently find they're more economical because I can get first-quality items in the quantity I need and I don't have to spend the time and gas money to go miles when I need something. My only complaint is that they shorten their business hours during the summer months and close a little earlier on Sundays.

This is not just the best hardware store ever, but maybe the store ever! They are SO kind. So…read morehelpful. And have everything you need.

Always find what I'm looking for and staff are fantastic. The condescending owner makes me never…read morewant to enter the store again.