I'm not one to leave reviews especially if they're bad, but the experience I just had was awful…read more Back towards the end on November 2025 I attended the San Fernando mall pop up. I stopped at this shop. The 2 ladies that addressed me, had one of the best customer service, so lovely, come in, what can I help you with and what not. I ended up buying a bra and an actual waist trainer (faja.) To this, to me their bras are fajas. Why? Because they're not your normal bras. They still have something they "are training " like the under arm fat or the under bra fat. That day, I bought a bra and a waist trainer and left a bra paid in full and they stated they would call me when it arrived. I ended up getting sick and was not allowed to be out for almost 2 months. In the time of being sick, the lady called that the bra I had left paid for had arrived. Once getting better and I remembered about the call, I stopped at the shop to try and pick up the bra, but the business was closed. I kept checking and still closed. Eventually, couple of weeks ago my mom informed me that she was walking around the mall and noticed the store was opened. She went in and tried to pick up the merchandise I had left paid in full, but was informed I had to provide a proof of purchase. To which I never received. At least not that I recall, if they did provide it, I misplaced it. Well today 07/01/2026, I walked in and tried explaining to the lady the situation. Such lady was not even half of the person that she pretended to back in 11/2025 when she tried to make a sale off of me. Such a demeaning tone and personality. She asked my name, my mom's name then so aggressively stated I walked in asking for a faja and that when my mom spoke with her she asked for a braciel. " si nota que estamos hablando de dos cosas diferentes. Usted pride una faja y su mama dijo braciel." I apologized and explained that I'm sorry if I was misunderstood. That I had left paid a bra in color mocha or Cocoa. Such lady just didn't want to understand to which I told her it's fine to forget about. She wanted proof off of my checking account to prove that I zelle. I paid cash. She kept asking for a receipt, to which I didn't receive. At this point, I don't even mind the money I lost, it's the customer service she provided. To try and get a sale that day she put on a grate show and pretended to be and have a customer service she obviously doesn't uphold to.

I went to purchase a faja. I'm a short torso female, and I was specific about that. The sale girl…read morehelped in trying to find the right one. Well, in my mistake, I let her talk me into taking one home that doesn't even fit me, TO ADD, THERE IS NO RETURNS OR EXCHANGES, the sales girl had me buy it before I could try it on, and their not cheap I paid $156.00, BEWARE BEFORE YOU BUY IT. I called on February 28, 2024, and the person who answered said sorry you got home and didn't like the fit. There's a sigh out front, no returns or exchanges. DO NOT BUY FROM THIS STORE, THEY DON'T BACK THEIR PRODUCTS OR NAME.

I went in to make a return and I was so pleasantly surprised everyone was so helpful and friendly…read more Since there's no price tags on items in most stores you kinda have to interact and ask employees for help. They were great in both American eagle and Aerie

Unfortunately, this is not the first time I have experienced poor customer service at this…read morelocation. I have previously overlooked several disappointing interactions, hoping they were isolated incidents. However, after my experience today, I felt that I could no longer continue shopping at this location. If I could give it zero stars I would. This location has it bad. Teenage attitude is crazy. I have attempted to contact Customer Service, as well as the store directly to speak with a manager, but I have been unsuccessful in getting assistance or being provided with the appropriate management contact information. Today, I visited the store to pick up an online order consisting entirely of underwear. Upon arriving, I was not acknowledged by the employees near the pickup area. Two associates were engaged in a personal conversation, and one walked away without acknowledging me or offering assistance. Once I was eventually assisted, the associate handed me my entire order of underwear without providing a shopping bag and simply said, "Here you go," before immediately continuing her conversation with another associate. I had to interrupt their conversation to ask if I could please have a bag for my purchase. I was then told that I would have to pay for one. Paying for a bag after I already paid for my pick up is crazy. It should have already came in a bag. I understand that there may be store policies regarding shopping bags and associated fees. My concern, however, is the way the entire interaction was handled. Being handed multiple pieces of underwear with no bag, explanation, or consideration for how I was expected to carry them through the mall was extremely uncomfortable and embarrassing. I felt humiliated having to stand there holding my underwear while trying to get an employee's attention simply to ask for a bag. Following the interaction, I attempted to obtain the names of the employees involved and asked to speak with a manager so that I could address my concerns directly. Unfortunately, no one was willing to provide me with the requested information or connect me with a manager. As a frequent customer, I do not expect special treatment. I do, however, expect to be acknowledged, treated respectfully, and provided with a reasonable level of customer service. What was especially disappointing was not simply the issue with the bag, but the overall lack of professionalism, courtesy, and willingness to address my concerns afterward. They are just straight up mean.

Been coming here for years since their old location on Reseda. I always come here to get a pair of…read morepants needed for work, re-up on essentials. For example, socks, and my pro clubs shirts. They have all you need with good values!! I know the pro-club shirts for increase because of tariffs but that's is everything now unfortunately. They have amazing service and they even let you try on shirts. You just can't try on white shirts, but they are very accommodating and have really good personalities and great customer service. They have literally so much you need and fully stocked at all times!! Bennies and stuff for security and sports team!! Also, dickies if you need them!! Good stuff for all ages!!! The quality is very good and my shirts and a pair that I do get last for a very long time especially if you take care of it. No refunds so just letting yall know :) I highly recommend KMY apparel! come here if you need anything for work and essentials. This is the most convenient place in Northridge with all your needs. -Marshay D.

I came into this store to look at their nursing uniforms for my wife. I was already in the plaza…read morevisiting other stores and waiting for my friends to grab lunch at a restrauant across the street. This place is like one of those drift store because it just looks like a warehouse with less lighting but a lot of clothing inside. I looked at some of the nursing pants and shirts for women, the price seem reasonable. I touch the material and it does feel different from the higher quality one. They said it's wrinkles free and such but you won't know until you try it out yourself. The employees were nice to me when I walked inside, they greeted me and let me shop in piece. I look at their jeans and jacket that they have in the store as well but I didn't see anything that grab my interest. I'll come back with my wife if she wants to take a look at their selections.

Love it and very cheap I got some sandals for the summer time I am ready now for the summer timeread more

Wow the selection at SOLE is amazing ! I couldn't make up my mind on so many different styles. The…read moreprices are so affordable. I was going out for the weekend and went last minute shopping and boy it was such a hard decision. Aside from the wide selection the customer service was great. I was greeted as soon as I came in and the employee was extremely attentive. I kept asking for sizes in many styles and the girl dos not complain once. I highly recommend all ladies to come here for shoes.

Nataly was really helpful I as a bit in a rush I work in a restaurant as well and of course I…read moreforgot my shoes at home she was very attentive and quick... I appreciated her so much for her help and customer service

Came here on a Sunday afternoon to get some shoes for my kiddos selection was amazing by the way…read moreand I felt the need to make this review as, never in my 30 something years of being in this earth I have been so appalled by a fellow customer , he was threatening the employees with corporate reviews because they would not give him cash refund and was belittling them, asking them specially for full names and last names just so this dear customer can go write them up at corporate level. The store manager was calmly explaining to the man why she was not able to give cash refund and instead, kindly offered store credit. This person then goes off to say that he will never ever recommend Skechers to anyone in his life, that it's even cheap and continue to throw the ripped bag at them. Never have I been so appalled by human nature, this day and age people are literally turning into despicable humans. If anyone at corporate receives this so called official complaint from this giant turd, please feel free to contact me so I can really let you know how it went down. The employees were nothing but polite and calm and I on the other hand was unable to keep my cool so I told him off and I would do it over a hundred times. He tried to come for me and ask why random people are getting involved in his conversations. I interjected and told him he's at a factory discounted store not Nordstrom where he can come off so High and mighty . As a proud woman I felt the need to put this a hole in his place. Skechers should commend this group of individuals who have to tolerate people like this amongst all, the disrespect, anyway I told him off, man of European descent felt the need to come off so entitled wearing his Hokas, matching track suit and pony, but yet ridiculing the store that wouldn't give into his demands.

Today my wife and I shopped at the store for the very first time and we were assisted by a young…read moreman by the name of Chris I just want to say that not only was he very welcoming extremely helpful life respectful and professional we are definitely going back they literally have everything available in stock plenty of merchandise to choose from thanks again Chris from Louie and Terry

kinda small but they call almost everything you, your kids would need. Great price, greet customer…read moreservice.

I walked in Dr. Martens after having already bought some cheaper 1460's at Journey's. A cashier had…read moreasked me about it and she asked, "So what're you doing here?" Weird and unwelcoming. Anyway, my eyes scoured their wall of shoes while a salesman named Jonathan politely asked about my Journey's purchase. He asked the size and I told him, "Size 11." He said, "That's not right. We're a British-based company, so we size you down. Those won't be as comfortable in the long run. Can I show you a pair for you to try on?" So, I did. I tried on his recommended boots and they fit like a glove. He ran me through the history of the company, the leather they use, different types of shoes, and how to style them! I was floored by his confidence and knowledge. Because of his work ethic and helpful advice, I had no problem paying retail price for these boots and returning my discounted boots at Journey's. Jonathan is the best! If you find yourself looking for a pair of Docs, be sure to ask for him.

Went shopping with my daughter for some shoes, we had the nicest sales guy , very helpful and very…read moreunderstanding about my daughter not able to make up her mind. Everything was displayed beautiful and the welcomed us as soon as we walked in.

This couple has been in the shoe business for at least 20 years. They moved here from the swap meet…read morenext to the Vallarta about a year ago. People sometimes think that the goods at swap meets and small businesses are fake, and you will find some items that are off-brand such as "BOBS" instead of TOMS, but they have TOMS, too. They just have cheaper alternatives if you don't want to spend for the real thing. The Jordans are real. The Nikes are real. They have legit stuff. You can get shoes for the whole family from babies, kids, boys, girls, men, women, grandmas to grandpas. They have work shoes, tennis shoes, heels, boots, and they have menswear from tshirts, hoodies, jeans, New Era fitted caps, and beanies. They have the best prices in town. It's a small business so sometimes they don't have every size available, but if they have it, it will be at the most affordable price you can find. Support your local businesses.

I am an African- American woman who came in to look for some slippers. Immediately was approached…read moreby two workers asking "what size are you looking for?" And standing over me as I looked at the merchandise. The two Asian owners at the front on the store were also staring at me the whole time I was in there. I felt like they thought I was going to try to steal. Super uncomfortable, awkward experience. After I made my PURCHASE, the same workers standing over me asking me questions the whole time didn't even say "bye". Just looked me up and down. They were happy to get me out of the store. I wish I spoke up when I was I was in the store, but I felt embarrassed and uncomfortable. I will not be returning.