Good food, but oh my the service is soooooo slow..... They will have one clerk who is slow take an order for 3 pizzas and then another clerk will take someone else's order behind you for 2 pizzas and complete them before the first clerk can get one completed. Then the person skips you to the check out while you continue to wait for the one clerk to complete your order. I think whoever is first in line should have their order completed even if it takes more than one person. Not sure if we will be back. read more

Everything seems great at first. The ambiance was cool and the service seemed nice. Then we got home and after a bit we got extremely sick. We're not sure but we think it was from the meat or the mushrooms she talked my husband into putting on his pizza. He was way sicker than me since I had one little piece of his individual pizza and I didn't have mushrooms or meat on mine. I do not recommend and this was my first and last time eating there. read more

I had the best experience with Vinnie. I overheard a conservation he had with a customer that had the worst attitude complaining about a previous experience, and Vinnie maintained his professionalism and customer service skills. A manager was then called, and he did not improve the situation at all, which delayed the line. Vinnie maintained his composure and started clearing out the line. I appreciate seeing young kids like this, who are polite, professional and respectful. read more

1 out of 5 stars "MOD Pizza Rockwall: Where Salads Die, Time Stands Still, and Laura Reigns as Queen of Condescension" Let me set the stage: I ordered a Caesar salad and pizza online--20 minutes in advance--thinking, "Hey, I'll beat the rush." Instead, I walked into MOD Pizza Rockwall and found a line longer than the plot holes in a Fast & Furious movie. Customers who strolled in after me were already digging into their pizzas while I stood there like an unpaid extra in a low-budget kitchen drama. Now, the pizza? Whatever. But the salad? Oh no, that's where this really goes off the rails. I ordered a Caesar salad with romaine, asiago, parmesan... you know, like it says on the menu. What I got was a sad scoop of leaf-confusion--definitely not romaine, not spinach, not even mixed greens. It looked like they cleaned out the bottom of a rabbit cage and charged me $11 for the privilege. And the cheese? Nowhere. I've seen more dairy in a vegan coffee shop. Naturally, I called. Aiden, who claimed to be the shift manager (he might've just been the guy who found the phone first), assured me the general manager would give me a call back. But what I got wasn't a manager. What I got was Laura--MOD's reigning queen of arrogance and deflection. A customer service horror story wrapped in a hoodie and an inflated sense of superiority. She didn't just talk down to me--she practically needed a lifeguard for how deep into smug she dove. Laura told me I didn't know what romaine lettuce was. That they don't serve iceberg (sure fooled me). That the real problem was me. You ever been gaslit by someone who sounds like she just came from a TikTok rant about "vibes over accountability"? Because I have, and her name is Laura. I wasn't asking for much--just a salad with the right ingredients, a little respect, and maybe a manager who doesn't treat feedback like a personal insult. But instead, I got a masterclass in millennial entitlement with a side of lettuce fraud. Still no refund. Still no apology. Just attitude, incompetence, and Laura. If MOD is serious about customer service, they'll send Laura back to training--or at least hand her a mirror and a copy of How to Talk to People Without Making Them Want to Yelp You Into Oblivion. Until then, skip this location. Unless you're into lettuce roulette and ego theatrics. read more

Service is horrible! Might have to drive further to enjoy my food and purchase. So disappointed! I have given them multiple chances. A hello and smile would not hurt. read more

Can I give a no star???? Go to pick up pizza. Says it's not ready - I wait 20 minutes only to find out the 2 pizzas have been sitting there the whole time. Manager is too busy but finally talks to me and says let me get you a free pizza. Guess what????I get a hand written POST IT note saying my son gets a free pizza cuz they are out of gift cards. Like who will honor that and why would I want it??? Just give me my money back for the cold pizzas. Crap service. Crap restaurant. Will not return. . And I doubt anyone will contact me because apparently customers enjoy this garbage service. read more

Micah helped me out when I came in and he was really chill and helpful. You can tell he actually cares about doing a good job and treating customers well. Definitely one of the better experiences I've had at MOD Pizza. read more

I was here on opening day, never had doubts about MOD's success at this North Rockwall location. Easy money, a chip shot. Each time I drive by, plenty of customers here. So, I returned, thinking about MOD salads, more than pizza. I messed up by not stepping into the cattle corral rails. Staff then assumed I was picking up a pre-order. My bad. I'm the only new customer, yes take-out, but not in a rush, sorry. Quick look at the menu, yep! One Greek Salad to-go, add jalapeño slices, please. Very-motivated staff member was staying 2 questions ahead of me, so I put my Fred Flintstone feet brakes into the floor, whoa! Who knows, maybe a text vibe alert came thru? Anyways, no hu-hu with the staff. The salad went down very well, except for the black olives that taste like minibike tires! MOD Corporate, you own this, ditch the tires. The Marion Blackberry Lemonade was a winner, very tasty. The drink lid dispenser was a loser, very dirty, yikes. read more

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Here waiting for my pizza and so far i have noticed there are a lot of gnats flying around their food and sauces. They land directly in the ingredients. Pizza was not good to me. Taste kinda like a cracker with sauce and cheese. read more

I do not recommend this place if you have celiac disease. They do not use a separate pan or stove for gluten-free food. The staff seem unaware of what celiac disease entails and mistakenly believe that gluten-free is simply a dietary preference. read more

Clean and organized restaurant. Staff is super friendly on this visit. Right across the street from Krogers next to Starbucks. The pizza was done just right and they use plenty of fixings. The black tea was great. Get the pizza your way which was very nice. This is a fairly new place, give them a try. read more

MOD Pizza - the interior of the restaurant - Fast Food Near Me - Rockwall, Texas

MOD pizza is truly a breath of fresh air for the pizzeria community. Mod offers a panoply of fresh ingredients that you choose from, including vegan options and unexpected items such as legumes and whole garlic cloves. The standing myriad different permutations of the same thin-crust pie are gobsmacking! I've eaten at every MOD in dfw, and each time I've ordered a wholly distinct bespoke pizza. Also, one can buy a salad instead, and custom build it as well. The concierge at the counter is always exceedingly helpful and understanding of even strange tastes such as mine. I've placed anchovies beside chickpeas and sausage on a pizza dressed with siracha and balsamic vinegar, and the employee humoured me without complaint. read more

Burnt tasting on the first two I ate and then I started to look at rest of pizza since I wasn't paying much attention since I was on the phone talking. The rest of pizza was burnt and it would just fall apart when biting. The cheese is burnt to where it's just hard and stiff. I came in at 8:45 and the older guy who I assume is the manager due to his age and number of grey hair seemed to just be in a hurry to leave and wasn't friendly. The other employee who were due to be off at 9 all had pizzas being made so I guess my pizza got the short end of the stick and was left unattended. Normally like this place but this location and time isn't the best read more

MOD Pizza - Burnt. Tasted like burnt dough I picked off mushrooms and meat but cheese was hard and burnt too - Fast Food Near Me - Rockwall, Texas

This location has unfortunately gone down hill. After a few visits where we noticed we received significantly less toppings & a few incorrect orders (ordering online), we had our final visit this evening. Two of our four pizzas had numerous errors (toppings that weren't asked for, incorrect sauces, etc), the pizzas were cold despite us arriving early to our pick up time & living only 4 minutes from the location, & some of us ended the evening sick in the bathroom an hour or so after eating what we even ate of the food. We will not attempt this location again. read more

I loooove MOD Pizza! The ordering process is super easy through the app and they usually have my pizza ready within 15 minutes. The one time they didn't they apologized for the wait and threw in a free dessert. The pizzas are fairly cheap and range from 6-inch to 11-inch. I usually get the 11-inch regular crust (they have a mega crust one too) which is super thin so it's not too heavy on carbs and it's nice and crispy. My favorite is the Mad Dog and I always add spicy chicken sausage, jalapeños, Serrano peppers, and freshly chopped basil because ya girl loves her spice. No extra cost for customization/additional toppings! The pizzas are fresh and delicious. For a chain, MOD Pizza is pretty good. Plus a whole 11 inch pizza for less than $10?? I'm sold. It honestly tastes as good as the pizzas from sit down restaurants where you actually order from a menu. read more

MOD Pizza - Mad dog with jalapeño, serrano, and basil (11-inch) - Fast Food Near Me - Rockwall, Texas

Great pizza you can pick your own toppings your own crust or get a style like pepperoni. Salad you can do the same make your own. They have wings now I haven't tasted yet. Service was great everyone happy to help. And everyone should try the no name desert. Enjoy Plus one of the crust you can get is gluten free read more

I really like MOD pizza but the last few times I have been to this location, the serving area as well as the whole restaurant has been very dirty. Pizza and service is good. read more

Mod pizza is always delicious! Love the topping options and everything is always fresh. Highly recommend the hot honey and sriracha ranch! Friendly staff and following Covid precautions very well! Tables blocked off every other, area to separate staff from customers, hand sanitizer at entry. Took mine down to the lake and ate it at the covered picnic area. read more

MOD Pizza - Fast Food Near Me - Rockwall, Texas

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Very good Cauliflower crust pizza. You can put as many topping as your heart desires, it's all the same price! This will be my new go-to pizza place. read more

MOD Pizza - Cauliflower Crust meat lovers+ - Fast Food Near Me - Rockwall, Texas

Every single time i go to the ROCKWALL NORTH MOD ... it's an absolute fight .. in regards to getting CHESSE on a fricken pizza --- And yes i went to the manager ... the manager wouldn't fix it -- just refunded the money and said have a nice day ... this is now the 3rd time and tonight wasted 40 minutes waiting Tommorow I will go in and ask for Jeff why the NORTH ROCKWALL MOD always makes a pizza that has a minimum 3 slices without cheese .... I NEVER have this issue with the Rockwall Heath location see the picture - three slices have NO CHEESE this is after I aked them "ADD MORE CHEESE read more

I am obsessed with MOD Pizza! The quality is top notch and the price is unbeatable! Unlimited toppings for one price is unheard of at any other joint around here... Plus the portions are generous and it's oven-fired! The staff at our MOD on N Goliad is phenomenal as well. It's a very busy location and they work their ass off to stay on top of things and always keep the store clean and provide excellent customer service! The cherry on top is MOD's dedication to an open and inclusive environment, for both customers and staff, as advertised by their variety of crew t-shirts that rock! We will continue to frequent MOD to support both their business and their ethical business practices. LOVE it! read more

Good service, delicious pizza what else can I ask for.. the food is great.. they do need to clean their tables more often tho. Lots of veggie options! read more

MOD Pizza - Veggie pizza yes please - Fast Food Near Me - Rockwall, Texas

We dined in for the first time and had a great experience. The staff members were very friendly and quick to start our order. Our food came quickly and fresh. Pizza was very good and the crispy crust was delicious. Enjoyed the visit and will return. Great staff tonight! read more

Amazing experience! The staff was super friendly, the food was delicious, and the atmosphere was cozy and inviting. Highly recommend if you're looking for great food and a welcoming vibe! read more

Headed here after the movies. I've always loved this concept of building your own. The place was empty, two associates were working. Wearing masks makes understanding them difficult, but I get it. Pizza was good and baked as we asked, well done. It was nice being able to customize the Caesar salad, and self serve drinks are always a plus. It was odd as we left no one said thanks for coming since we were the only ones there. read more

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Meh. Its marginal food in a somewhat clean environment with bad customer service. If you want a salad portion that will help you lose wait, come here they're happy to help you with all your portion cutting needs!! When it arrives it'll be so marginal it'll help you cut diet more. I just love random pieces of raw sausage in my salad! read more

We have tried Mod Pizza twice now. First at the restaurant and the second time to go with online ordering. I highly recommend the cauliflower crust for those limiting carbs (still a lot but a lot less). The pies fire up quick and they move things along nicely. They have a good selection of toppings and the pies taste very good. This makes a nice addition to an area without many restaurants and finally we have something on this side of town that our friends on the east side of 30 can be envious of. -- their version of a Hawaiian pizza is tasty with a swirl of bbq sauce on top. -- olive oil substitute for tomato sauce can cut a few carbs. -- artichoke topping and Greek olives were good adds. read more

justin was amazing... overall experience 10/10... the environment was amazing.... very clean... the service was amazing read more

MOD Pizza - pepperoni hamburger meat pizza - Fast Food Near Me - Rockwall, Texas

1st time trying this place. Friends said it was good pizza. Service was lacking, took way too long to even order. Place was dirty. Pizza was not good, cold piece of cardboard. I don't know why people think this is good. The toppings were scarce and very little cheese to cover. The price was not worth what you get. The large size didn't even fit the box. It looked more like a small and it was half crust with not many toppings. 1 large for 1 person and you will still be hungry. I guess it's easy to get something to feed the kids if your at the soccer field across the street. Very overrated!! read more

This is probably my favorite pizza in Rockwall. I always get a mushroom and cheese pizza on cauliflower crust. The cauliflower crust is nice and crispy. The pizza is light and great for lunch. Everytime I eat in the restaurant I am always greeted and even after I sit down I am checked on. read more

Awesome amazing !! Love it! Pizza is always yummy. Service is always great. Friendly! Smiles! Can't ask for more. Best pizza in town! Thanks MOD! read more

It's not NY style pizza but it is something really good. Loved the thin crust. Very simple pricing based on size of pizza. I will go back to MOD Pizza. They have pretty good products and are reasonably priced. May I recommend Lucy Sunshine. read more

Love the fact that you can option to build your own pizza. I happen to like thin crust pizza so that is good for me. If you like heavy crust or deep dish then you will be out of luck. Pizza is cooked in a huge oven and comes out piping hot. Their lemonades are really spot on. Cost is extremely reasonable. Allows each person to order what they want. Staff is very friendly and helpful. Place is exceptionally clean and well designed. These are all company stores in Texas so there should be consistency in food quality from store to store. Parking is good with easy access from both sides. Recommend this place. read more

I recently discovered this place and I'm happy I did. My family and I are hooked. We follow a vegan and gluten free diet. Which can be difficult to find restaurants and our options are limited when it comes to eating out. So if you find yourself in the same situation then this place is perfect. We get the gf crust that is also vegan. I looked up the ingredients on their website. They offer dairy free cheese and plenty of veggie toppings to add on your pizza. read more

MOD Pizza - Yummy pizza! GF/vegan crust Dairy free cheese Marinara sauce BBQ Veggies galore - Fast Food Near Me - Rockwall, Texas

I've been to MOD pizza in other places, and everyone knows they are the king of the thin crust. I also appreciate that during covid-19 they offer both takeout and curbside delivery. A really simple process of ordering online, and once at the venue you give them a call. I asked for the pizza to be put in my trunk, and they were okay with that. During the non-covid crisis times, the inside would be just insanely packed. I think they are getting the same amount of orders, but everyone is doing delivery or takeout. When I called in, it sounded like a bunch of teenagers were man-ing the ship. I put my order in an hour before I planned to pick it up and arrived right on time. Unfortunately, when I called in it sounded like they didn't start on it yet. About twenty minutes later, my order was ready. SO, my best tip for this MOD pizza is to put in your order at least an hour ahead and feel free to arrive a little late. Don't try and do the 15 minute order option online, it's not going to work out. Mouthwatering pizza here, and I genuinely can't stop myself from ordering from them again, but my recent order missed out on the drizzle topping I requested. They got the sauce right, both mozzarella and ricotta cheese, the rosemary, and even the basil, but they forgot to put on the ranch drizzle I requested and at the time I was disappointed about it. read more

I finally went in for the first time and was so happy I did!! I was able to get a Cauliflower Crust pizza which is Gluten Free and low carb. I wish I could remember the name of the young lady who assisted me because she was fantastic. She was sweet and full of life and seemed excited to walk me through the whole process and the different toppings! There are so many options for toppings and everything was really fresh tasting. They crisped the crust exactly how I like it and it was well worth the extra for the cauliflower crust! read more

MOD Pizza - Cauliflower Crust Build Your Own Pizza - Fast Food Near Me - Rockwall, Texas

3/6/2024, 7pmish (GrubHub/DoorDash delivery): never been here; never ordered from here; EXCEPTIONALLY SMALL portions; do not waste your $; if you insist, pick it up - you will be livid, if you don't read more

We walked in shortly after a power outage and their manager and employees were gracious enough to make our two pizzas even though their cashier wasn't booted back up at the time. They are always so nice and personable; couldn't give love this place more. read more

I like this pizza, I really do , but someone needs to explain that the toppings go all over, not just in the middle of the pie. Not sure what's happening there, maybe short on staff because of the current environment but I hope they fix this, I refuse to eat LC or Dominoes , and the drive to papa Johns is too far . read more

MOD Pizza - Spread the toppings around folks - Fast Food Near Me - Rockwall, Texas

After finally having been to Mod pizza for the 5th time I figured it was time for a review. First off, the staff welcomes you with smiles and how are you's and to be honest they genuinely listen and will make friendly small talk. I was pleasantly surprised that today even during their dinner rush hour I was greeted the same way. They were so organized and the line was moving so fast with smiles on their faces. Today was the second time I spoke to the man whom I thought was one of the cashiers or cooks but happened to be the manager. I know this because I asked another employee who he was and they said his name was Steven and he was the manager. I cannot explain how hard this man works. The first several times I saw him he was running around from side to side and I never had a chance to talk to him until last time I was in. He was baking the pizzas the first time I spoke to him and was on the cashier today. He does such a phenomenal job at keeping this location moving so smoothly I was impressed. Walking in I thought I would wait at least 40 minutes for a pizza because of the rush but with a little over 20 people ahead of me I was still out within 15-20 minutes. As I was waiting for my pizzas to bake I looked around and even went inside the restroom to wash my hands. The place was so clean and again that impressed me given it was rush hour. Now for the most important part, the FOOD! The dough is life!!! The toppings are so fresh I've never seen anything that looks like it's been sitting there because it's that fresh. Everything about the pizza is amazing. I can never have any commercial pizzas like the big chains because nothing beats Mod pizza. My only request is if corporate can add beef or turkey pepperoni because we don't eat pork. I didn't have the shake this time but I did the last two times before and they were delicious. Anyways, bottom line is if you haven't been to MOD I say run now because it's great and the best part is you can customize every single order you place. I'm officially a regular and will be looking forward to a possible red/turkey pepperoni addition Thanks Steven & the amazing friendly staff for a pleasant experience. read more