I have a simple hand brake installed by Absolute Mobility in Woodinville in 2023. The installation…read moreis fine and the hand brake works without a problem. I was advised that the hand brake should be inspected/maintained each year. Understand this is essentially a rod connected between a hand lever to the brake. Everything is visible; no dismantling is necessary to inspect the hand brake. I was informed that the service charge for looking at the hand brake required 1 hour of service/labor. Mind you, there is nothing wrong. How do these folks justify 1 hour of labor when the job should be completed in 10 minutes?

We rented a van from absolute mobility the side door was stuck so we tried opening it and the…read morewindow ended up shattering. When we took it back the same day because we needed a usable vehicle they ended up trying to charge us $4,000 for the window. The insurance ended up paying most of it but they still got $400 out of us. They are not reliable.

I was put on hold multiple times, awaiting to hear from a technician. I easily wasted 2 hours with…read morethis company. I gave up and did a make shift fix with the aid of Tacoma Screw.

The incompetence of this company is breathtaking. Something as simple as getting replacement…read morebatteries for a power wheelchair takes *months* of phone calls, emails, multiple appointments, missed follow-ups, and reams of unnecessary paperwork and procedure. Their entire system is designed to push paperwork around, slow-walk unnecessary process, set up (and then cancel or miss) multiple useless "evaluation" appointments, and thereby extract the maximum amount of money from insurance companies - rather than actually *help* people who rely on functional medical equipment for their entire lives and livelihood. They bought up all the smaller operators who actually cared and knew how to get things done, and now we all get to suffer the consequences.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

The attention to detail by joe and his crew is of the utmost respect for property and client . They…read moreexceeded all expectations on every level . And I have pride in being a part of this exceptional company every job is treated like it's a family members place and safety is our number one goal !

Such a lifesaver. My mom became wheelchair-bound and with no way to get her out of the house, we…read moreneeded a ramp. Joe was seriously the best. He was kind, responsive, and beyond helpful in devising a ramp that would work the best. Did the job in one day and it looks great too.

I have used New Transport Cabulance for many years - they are excellent, without question. They…read morealways show up on time ... and if they will be late, they contact you and let you know an ETA. No matter the time of day, they have always been able to transport me where I need to go. Over the past 25 years of being wheelchair bound and needing to use services such as this, I have used most of the cabulance providers in the Seattle area - by far, New Transport is the best. Whenever I have a say in the company to be used, they will always be my first choice.

Great service and very accommodating. Other transport services wouldn't transport my mom after 5…read morePM, which limited our appointment availability. New Transport Cabulance has been very easy to work with, and caring with each experience we've had. We have taken two round-trip rides with Victor from Mukilteo to Ballard, and he has been thoughtful to avoid bumps, potholes, and other things that would make my mom uncomfortable. Their pricing is straightforward, and there have been no added fees or surprises. I would hands down recommend this service.

What a great company. Extremely nice people to assist with your transportation needs. Fast,…read moredependable and reliable.

This company is wonderful! Communication is excellent - scheduling is easy - they show up on time…read more- super care and gentleness is always shown when transporting my mom - always professional and competent - safety is always a priority - other company I used sold and new one didn't serve Pierce county so this company was a lifesaver - can't commend or recommend them enough!