One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

I attempted to add a new phone line online while keeping my existing number, and it completely…read morederailed my account. The number ported to the wrong line, and online customer service wasn't able to fix it. Thankfully, I went into the Van Nuys store and the manager, Kelvin, stepped in. He resolved the issue quickly and even followed up the next day when my iMessage wasn't working, resetting my PIN and making sure everything was functioning properly. After this experience, I highly recommend skipping the online system and going straight to the Van Nuys location for reliable, knowledgeable support.

I always come to this location whenever I need a new phone or have a problem with my account. I've…read morebeen a customer for over 10 years, and I've never experienced customer service like I did today. I came in today (Thursday) at around 10:10 a.m. There were two employees working, and both of them seemed unhappy and acted like they didn't want to help anyone. I asked a simple question about my second phone, and they made me feel like I was bothering them. They were unfriendly, impatient, and didn't seem interested in helping at all. This was by far the worst customer service I've ever received at this location. No customer deserves to be treated that way. Unfortunately, I don't remember their names, but I hope management looks into what happened this morning.

My service center was out of Merritt Island, Florida. James was on time, and repaired my iPhone…read morequickly

I'm usually a DIYer. When my charging port failed to work, I saw a YouTube video and tried to clean…read moreout the port myself. After being unsuccessful, I found the Cellphone Guys and read the reviews. I was pleasantly surprised that the reviews were spot on---they greeted me professionally and assured me that they could clean out the port. Within minutes, my phone was as good as new AND, they refused to take any money! I can't say enough good things about this place, and I will definitely be back for phone issues---no more DIY for me, and I'll be trusting the professionals at Cellphone Guys! Thanks!

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

TMobile told me that my broken i phone 14 pro max wasn't fixable and my only choice was to spent…read more$300 for the insurance I already had. Not only did CellFunds buy the broken phone from me (for parts), they also sold me a used but perfect condition replacement for a truly fair price. David and Christina are the BEST. They took time out of their day and helped me while i was in a jam. I love them forever!

I came here to get my phone screen replaced last minute and needed someone who I can trust that was…read morereliable and cell funds was the best option they came through and really delivered on their service and made sure they gave me options best for me and my budget I was happy to get my phone replaced correctly and they even went out of their way to make me feel welcome. Highly recommend them to anyone looking for phone repair or cases

Andres & Justin and lila are amazing very nice and helpful I recommend friends and family here !read more

AT&T is the worst of all the WiFi providers in America! I have had the worst service, the most…read moreinept employees and absolute harassment over bills and equipment that have long been returned and account closed. In the Sherman Oaks store, the employees are rude and could care less about helping customers. I ran away from their "services" to T Mobile where there is good service and better WiFi. Good luck if you still choose AT&T!

My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

Nick went above and beyond to help us choose the right phone, even though the store had technically…read morealready closed about six minutes earlier. He never rushed us and made sure we felt comfortable taking our time to find exactly what we needed. He was attentive, thorough, and checked in on every detail to make sure everything was perfect. I had gotten off work very late, and the fact that he still took the time to help and support me meant so much. I truly appreciate his patience and dedication. I highly recommend asking for Nick if you visit the Best Buy in Sherman Oaks--the team should be proud to have someone like him. 10/10 experience!

Coming to this T-mobile location was my biggest mistake! Sales people, besides Jose , don't really…read morecare about me as loyal customer with 10+ family account with 3 lines. It sounds like T-mobile don't need me anymore! It was my worst experience with T-mobile ever ! Stay away- very unprofessional!

Garbage company!! I came in paid cash and got my phone approved for trade in. I mailed it in and…read morethey claimed it was damaged even though their rep approved the condition of the phone and they're trying to charge me full price

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼