Nice location And right on route one.. very close to residential areas .. had been optimum customer…read morefor more than 10 years and went back to return my router after I cancelled my services. It was a smooth process . The lady there was helpful. She took all stuff but optimum charged extra for one of those components not returned . Had to call them and get the issue resolved. .. lots of parking outside . Nice andd spacious inside .. good experience overall. 4 stars .

In my recent dealings with Optimum, I had two very different experiences with customer service on…read morethe phone and with the representative in the Edison, NJ store. 1) PHONE CUSTOMER SERVICE EXPERIENCE - 1/5 stars. This was a very bizarre and unsettling sequence of events. I called to change my Internet and TV to a different package. I was quoted $140 for this specific package, but informed that the price could not be changed until I visited the store and returned my cable boxes to exchange for a streaming box. Seemed simple enough. When I got to the store, I was informed that I also needed to bring my internet router for exchange, because the current one was not compatible with the new package. I drove all the way home, secured my router, and brought it back to the store for exchange. When I called customer service at the store for them to change to the $140 package, I was informed that that was the correct price, but the change would only be made after I installed the devices at home and called them back. I followed these instructions. The streaming device installation went smoothly, but the router I was given was an incorrect router. After hours on the phone with IT and customer service, I was told I would have to go back to the store and get a different router. This was the third time I was heading back to the store in the same day. I went back, got the correct router, and brought it home for installation. After everything seemed perfectly installed, I called customer service to change the price to the previously quoted $140 package. This is when things started to get beyond frustrating. I was told that there was no such package and that there were no notes on my account depicting these discussions. How could this be possible? I had just been in the store with a representative, who heard the $140 quote and quoted me the same in person. Now, after following all of the instructions, visiting the store multiple times, spending hours on the phone, I was being told that this deal no longer existed? I decided to take a break and call Optimum the next day because it was too stressful. The next day, upon calling I continued getting told that the deal did not exist. Very frustrating and unprofessional experience. Felt completely like a bait and switch situation- "do this and you'll get this price" but then you do what is asked, and Optimum doesn't follow through. Horrible!!! 2) IN STORE EXPERIENCE - 5/5 stars. Andres P. at the Edison, NJ store was incredibly welcoming, helpful, and attentive from the start. He calmly guided me through the steps, and when things started to go awry, he told me he could assist speaking to customer service and would have my back. He had plenty of notes documented on my account and confirmed everything I had shared to customer service. Andres really knows how to deal with clients. He is thorough and makes you feel like he really cares. I am 100% sure that if it wasn't for his help, the deal would not have been pushed through. He verified everything and stood by my side on the phone when explaining the situation to customer service. Thank you so much to Andres P. for his dedication!!!

Amazing experience!…read more I'm so happy I decided to come here for my repairs! I needed the battery replaced on my iPhone 14, and I also had the battery changed on my Nintendo Switch. They also put on a screen protector for me. Everyone was so nice, helpful, and professional, and I really appreciated how quickly everything was taken care of. My phone and Switch are both working great, and I left feeling like I was in good hands. It's hard to find places you can trust with your electronics, so I'm definitely happy I found this place. I'll absolutely be coming back if I need anything else repaired. Highly recommend!

I went in with a few issues , and they resolved them quickly , and I had to go back in one more…read moretime to kind of tidy something up and they took care of it , and we're very professional. We definitely recommend this place 10 out of 10

Great customer service and trust worthy person. Came to buy a sim for my grand father also…read moresuggested the pros and cons about the mobile data and roaming. And even cross with the ultra tech Supp for hassle free travel abroad.

I've been in this Tmobile location several times in the past and received good service - prompt…read moregreeting and acknowledgement even if the staff was busy, and and true effort to help me resolve whatever my issue, concern or goal was - whether it be problems with my phone, purchasing a new phone, etc. Today I stopped in only to purchase a phone charger. There were 3 reps/sales people there, all assisting other customers. I took my time picking out a charger, sat on the bench waiting for someone to finish up with customers to help me, ring the charger up, etc. Except no one ever even acknowledged my presence even while looking right at me. I put the charger back on the shelf and left. I said to one rep "I'm putting this back." Again, a blank stare with no words. I'll go to Walmart and buy one. Three stars for today's experience is generous, but as I stated, I've been here before and had better overall experience. I note that none of the familiar salespeople were there. Perhaps they've changed staff.

Want to share experience with this store wi the all of you. Went to get my T-Mobile screen…read moreprotector replacement that I paid for in August of 2022, which I have gotten a new one about 7 times at this specific store in the past two years with no issue. Spoke to Ibrahim that day and he said that I couldn't get the screen protector as it was put on another number on the account, which was odd in itself considering I never had an issue before. He said the only solution was to purchase a new one for $30, complete rip off and scam. Next trip I went because the T-Mobile insurance (assistant) said I could drop off the phone to the authorized retailer, so I decided to do that since I wanted a receipt that the phone was dropped off to them. Immediately, Shay gave me a direct attitude and told me that they don't do that there. We asked to speak to the store manager who was present at the time John E., he also said that they don't do that there and never has. Why are we lying to customers and giving bad referrals? Please don't ever treat people this way. Screenshot is attached of what the T-Mobile Protection 360 tells you to do with the phone. This is a corporate owned store, we did ask to speak to the District GM and was told no by John E. I do not expect an automated reply to this and expect better from any company overall.

i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

Juan is the man-- made the whole process as simple as possible. And I definitely needed the help.read more

Nate was great!! Awesome service!! Better than going to the mall location at Menlo Park.read more

We were assisted by Nyah yesterday. It was a fantastic experience. She went above and beyond to…read morehelp us with our problem! Justin helped her. They were both incredible! Thank you both for your help and support! Diane and Jack

The worst internet provider they are so bad they lock you out of your own modem so you can not log…read morethe signal levels to prove the my are terrible! I purchased commercial network gear so I can finally log my WAN port outages and it goes down 15-30 times per day which is way below any typical internet SLA they should be ashamed of themselves for charging over $100 month for service that is not stable for over 7 years! The technicians that come to repair intermittent issues also have no idea how to view and interpret a log file and also do not have access to the modems service logs!!! Total scam company the FCC should revoke their license as they are a scam company and a monopoly!!!!

Had a custom sff pc examine and rebuilt order, few weeks ago…read more Initially told me the rebuilt will take about 1-2 business days, which ended up taking more than 5 days just to inform me they finished examining, and hasn't started the building part. I was gone for a vacation so I really didn't mind order taking more than expected, but got pretty disappointed with what was done with my pc. They informed me the price for custom rebuild will he around $150, including the cable managements, parts assembly (I specifically requested for the heatsink installation) None of them were done. No cable managements, heatsink wasn't installed, GPU sustainment and support weren't installed so the GPU was just hanging by one beam, Kept telling me that their technician must have forgotten it, and if I come back the following day everything should be done. When I visited the next day, the heat sink literally fall off as I opened up the pc right in front of them. At that point I was just done with everything, paid the full price(funny enough, custom build for SFF is "supposed to be more expensive" but I guess they charged me the $150 instead) and left. I had a really nice experience with linx8 2 years ago, with their customer service and pc support until this time, hopefully it won't happen again.

They have installed and supported our office system for several years now. Tech support is reliable…read moreand readily available. They have resolved our soft and hardware issues very timely and efficiently. Thus we are able to operate smoothly knowing that their help is a call away if needed. I support their business.

We went here because my husband was having an issue with his AirPods. We already had an…read moreappointment but ended up getting there about 75 minutes early since we had our young daughter with us. We explained that keeping a toddler at the mall for another 75 minutes isn't easy and asked if there was any chance they could take us as a walk-in. I understand we were early and they had other appointments, so I wasn't expecting them to take us right away. But the manager was pretty rude about it and basically just told us to come back at our appointment time. We were simply asking if there was any possibility of being accommodated. My husband also had another issue with the same AirPods and asked if they could check that at the same time. They told him he would need to make another appointment for that issue, which was frustrating. It's the same AirPods and we were already there, so having to make another trip just didn't make much sense to us. Unfortunately, this is the only Apple Store close to us, so we'll probably be back when we need help. I understand they have their appointment system, but I just wish the whole situation had been handled a little more nicely. Even if they couldn't take us early or help with both issues, a friendlier response would have made a difference.

Stopped by this Apple Store to ask for help with switching from full payment to payment plan for a…read morepurchase I have. The short interaction I had with a bigger tall curly hair brown hair lady with glasses was extremely unpleasant and rude. The interaction didn't have to be so unpleasant even if she was not able to complete the request. Part of the reason why people use apple products is for the service. The last 2 Apple stores had become difficult to get help or even buy iPhone quickly even with all the employees standing around. 2 stars is for my bf who also needed help and got decent help.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!