I really don't understand the low ratings here. My husband and I went in and had a great…read moreexperience. The staff was personable and professional. It was well after the store closing time by the time we left but they never once rushed us or made us feel bad about keeping them there late. I have had plenty of unpleasant Verizon experiences and this was a great surprise! We worked with both Cole and Tina and they were great.

Customer service was useless. Cancelled an order on something that was supposed to be covered by…read morerewards points and it wasn't. Sent me a cancellation verification and three days later my cancelled order was delivered and my Verizon Visa card was charged. The service agent also struggled with the English language. Zero stars, if possible.

I went to T-Mobile in November when all the good holiday deals were there!…read more my plan was to pay off my current iPhone and get the new iphone15 Eric asked if I had someone I can give an iPhone to bc they're offering me a BOGO deal! I called my friend and told her she's getting a new iphone for Christmas! I left with the 2 iPhones. I got my bill ...almost $300!!!! I called and was so mad at why are there 3 different phones and 3 lines!!!! I did not agree to any of that and did not know wtf I signed up for! T-Mobile said the deal was buy 1 get $700 off?!!! And to get that deal, u had to add a line/2lines?!!!!! I'm still trying to figure out my bill and get back to my original plan! don't believe what they tell you there and triple check what you agree too because they're liars!!!! And deceivers!!!!!

I stopped at the williamsville store this morn. 1st time Ive been there. And it was an incredible…read moreand helpful experience. The knowledge and talent of the 2 employees there (Justin & Alexandria) were 2nd to none! Awesome service, knowledgeable and friendly! And T-Mobile service has been awesome since I switched carriers about 5 years ago. Thank you T-Mobile!

I went in for a phone upgrade. The salesman brought out an Apple watch and an iPad. He asked which…read moreone I wanted. I said I don't need either. He said take it, you're entitled to it. He said my bill would go down by $30.00/mo if I changed autopay to my checking account. The iPad was free. My bill went up by $53.00/mo. I called AT&T, they refused to help. I called the store. The manager groaned and said oh he meant the iPad would be free because you would get $30 off with autopay so your bill won't go up. It's not free. The service is $21.99 per month plus the payments for the $500.00 iPad. This is blatant bait and switch and fraud. Stay away from this store and AT&T. They are scammers

Well have been having issues with our service and billing, but real reason was to get my husband a…read moreworking phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone. Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves. This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store. Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store. They need to get their act together and take care of everyone to the fullest.

I asked for an estimate to replace the charging port on my Samsung S23 phone. They never responded…read morewith an estimate as Yelp said that they would.

From the owner: At IFix Mobile our clients can look forward to getting repairs and part replacement completed…read morequickly and affordably. We offer next day repair options for any non stock items allowing you to keep moving forward! Don’t miss out on our selection of new and used devices as well as accessories, speakers and more! We are available 7 days a week between the hours of 10am and 8pm for your convenience!

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

This Openbank promotion is a scam!!!!I joined Openbank on May 27, 2025 and I have still not…read morereceived my five dollars off per phone for the thousand dollar deposit I put in. This is the 7th month that I have had to call questioning where is my discount. I've had to call the last four months to Verizon and each time they tell me it's all set. It takes over a hour on the phone each time. Verizon doesn't inform their representatives about their promotions. I called angain the end of October and they don't even know what Openbank is. That's how good they keep their representatives informed about their promotions. I'm so sick of their incompetence. 25 years with them and that's how they treat their costumers. This review will go to all media and fcc anc bbb

Got two SIM cards. One worked dandy. The other did not, despite multiple calls to tech support…read more 6.5 weeks later: "We have not heard back about whether it's posted, can't refund." So I called credit card company and told them to stop payment (THAT, by contrast, worked like a charm: 5 minutes and I was done). When it works, great, if not: caveat emptor. The best part is how every time you call the time required "by policy" to process a refund jumps by 2 weeks. First two, then 4, then six, now eight. Not making this up. AND, they have a web page where you can see that the card was not used,. My God. They were dumbfounded when I pointed out that MY policy involved not paying for things that did not work. It was amazing: no answer, just repeating that I had to wait another two weeks. Ahh, no. Here's the thing: what these folks do is buy SIM cards in bulk and resell. There is minimal ability to help out if things do not work. Now you know

I purchased a phone and a sim card for France with high hopes. I had it activated but could not…read moreget the service to work when I arrived in France. After a call to their customer service they managed to get the service to work after 3 days. Well, I asked for a credit for the days that it didn't work, no answer. My credit card was charged for the next month, which I did not authorize. Just try to get someone on their customer services lines, there are at least 3 of them. They all go to the same recorded message. I stayed on the phone for almost an hour with no human answering. I called the credit card company to get my money back, still waiting. Don't get sucked in, I thought the idea was good but no customer service if things don't go right.

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

We are quite old. We took up about 1 1/2 hour of his time. He had so much patience with us. We are…read morebasically ignorant about technology. We interrupted him numerous times with dumb questions. He never showed any frustration but kindly answered every one. The employees name tag just had ABBAS on it. We give him over 5 stars!!!!!

This feels like a brand new Spectrum location. All shiny and bright…read more You check in on a screen when you arrive and then they call you up when it's your turn. Seems like many of the employees are new, so they need to consult with the managers who have been there a little bit longer occasionally. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Spectrum is a very busy place i found out! My wait was about 20 minutes. I went to buy a new phone…read moremy 1st one came in the mail 3 years ago so I wanted to do in person. I looked what was on sale on line but looking at the picture didn't convince me what one i wanted. I'll tell you this was no Verizon experience! I asked the 19 year old worker if I can see the phone before I buy he said you can look at the ones they have on display. I said I want to look at the back for the camera! He said to me "didn't you look at them on line" I asked about the phone he said he didn't know about it! I didn't feel comfortable with that phone so I asked him to stop the order and I asked for a more expensive phone then he had an option he said it had a better camera can hold more data and how much I had off and other details. Did he just wake up after I got the second phone poor service next time maybe I'll go to Cricket I almost got on my daughter's plan I probably would have payed less money for the same phone and the guy that helped her was great! So much for loyalty even though it's only my second phone with spectrum in 3 years have to think about for my next phone!!

Best Customer Service I have received in a very long time!…read more Christopher H. went out of his way to give me the best deal possible on a new phone, and facilitated an effortless transition from old phone to new. In 20 minutes I had a brand new phone with all the contacts, apps, etc from my old phone. I highly recommend this Spectrum Mobile store and it's staff!