The employees here are awesome. This is my go-to spot for any phone-related business I need it…read more So I'm on my father's cell service plan, and we have been for a couple of years now - he used to get a good deal through his work service plan, but we recently switched to another plan that isn't supported by his work. But, we're now getting unlimited data (we use so much of it between myself, father, and brother so it was necessary), and we have to make payments on our phones. Going back to when we had our old plan (getting good, cheap deals on phones and having a set amount of data we could use each month), I got a refurbished iPhone 5 (my first iPhone, ahh the memories) for a pretty good price. Within about a week or so, the camera just stopped working, so I brought it to this store. I explained my situation to them right away, and they immediately took me in to check my phone out. This was a few years ago, so I don't really remember what was done exactly, but since my phone was under warranty and it was under 30 days of me having the phone, they offered to just replace the phone entirely. They ordered a new one on the spot for me, it mailed in under 2 days and I enjoyed an iPhone 6 for a couple of years! Flash forward to my most recent visit - that very same iPhone 6 had seen better days, and my dad suggested we just go and get new phones (he needed to replace the one he just bought, since it wasn't very good for pictures/video). We were helped immediately after walking in, and we explained exactly what we were looking for to the man who was helping us. He was very helpful in describing the iPhone models they had, plus recommending my dad try a Google Pixel phone if he wanted to take fantastic pictures. It didn't take very long for us to upgrade our devices on site - I think we were only there for a little over half an hour. But all of our needs and wants for our phones were easily communicated to the Verizon employee who was helping us, and he was very thorough in explaining our package options, updating our devices, and setting up our new phones. We both walked out of there with brand new phones, plus some accessories. This Verizon store is definitely my favorite in the area, and I know I'll be returning whenever I need some assistance with my cell service!

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

TLDR; do NOT recommend. They're liars/scammers…read more The R2 button on my 2-3 month old Scuf controller wasn't responding to 90% of inputs. Over the course of the week it went from "am I imagining this" to "something's not working properly" & got worse from there. I didn't wanna be without a controller for a couple of months (the amount of time it'd take to ship it back to Scuf, have em fix it & send it back) so I brought it in to WeFix n Customize on Wednesday night to a gentleman named Donte (who seemed great) Kid tells me it sounds like the mouse-click trigger in the bumper has disconnected, but they have to take it apart to be sure & to do that, it costs $100 before any repair is done. He goes on to explain that within a couple of days, BEFORE THEY REPAIR ANYTHING, they'll give me a call, explain to me what they found, tell me how much it'll cost to fix & I can then decide if it's worth that amount to have it fixed. Said if it's just a connection issue, they may not even charge me. Tells me it could be anywhere from another $25 - $75 dollars, & absolute worst case scenario -- if the button is completely broken & they have a new one shipped from Scuf-- another $150 Keep in mind, I bought this controller 2-3 months ago for $220. It's never been dropped & it sits in its case. Spending $250 all-in to repair a single button WOULD NOT have been something I'd be willing to do. I ask if the repair is covered by a warranty, he tells me it is. So I pay the $100 & leave out. I think yall know what's coming... Saturday I get a phone call from Cameron at WeFix n Customize. Says he's my technician & much to my surprise, that I can come pick up my controller... for another $150 ($250 all-in) No phone call to tell me what they found out & see if I WANTED to have it fixed. He just fixed it & it'll be another $150 to be able to pick it up. Tells me he had to fix the R2 button - they (miraculously) "had one in the back" & says he "also had to fix one of the sticks on the back" (???) When I get to the store, I ask him to explain what he meant by "fixing one of the sticks on the back" -- he was talking about the removable paddles... But when I point out the fact they're just REMOVABLE paddles, he says "oh, I know" & insists he "didn't charge me for that anyway" ... I'm then informed that their computer is having issues & as a result, he's not able to ring me for the repair... he has to instead, ring me up as having a "cleaning".... (Suspicious, but whatever.) I ask him if that'll give me any problems if I have to come back for some reason. He tells me no... which reminds me to ask how long that warranty is good for... His response: "there isn't one, but we'd probably give you a discount if you needed it fixed again" .... As if I'd give another dollar to the literal scammers at this absolute chop shop shithole.

I asked for an estimate to replace the charging port on my Samsung S23 phone. They never responded…read morewith an estimate as Yelp said that they would.

From the owner: At IFix Mobile our clients can look forward to getting repairs and part replacement completed…read morequickly and affordably. We offer next day repair options for any non stock items allowing you to keep moving forward! Don’t miss out on our selection of new and used devices as well as accessories, speakers and more! We are available 7 days a week between the hours of 10am and 8pm for your convenience!

I baught, as a tourist, a EPIN30 prepaid card for 33.83$ from T-Mobile store Walden Ave Ceekrowage…read more I asked for a card, not for calling but for internet access. They assured me that I should have internet everywhere in all the US states. I needed for instance to use Uber. It took the man more than 30 minutes to get the card activated. The result... No internet in Florida, no internet Newark cruise terminal, no internet in the Bahama's. Practicaly no internet anywhere. I don't know what has happend. Did the man forgot to activate something, Didn't he knows his job? One thing I know. I lost 33.83$ on sales Rep #:****238.

If I could rate no stars I certainly would. I had the worst customer experience of my life at this…read morestore I've been lied to and deceived. I can't even begin to describe the trouble I've had here. My service didn't end up working where they said it would and I have had absolutely nothing but problems and no help from anyone here it is absolutely atrocious the way that I have been treated and I am now stuck with a phone that is useless to me and owe them 700 for it. I was told I could recoup the money by selling online; my question is would you buy a 700 dollar used iPhone.?

These guys at UBreakiFix Are terrific. I was having a problem with the home button on my iPhone and…read morethought it was gonna cost up to $90 to repair but they checked it out while I stood there and fixed the button and didn't even charge me because it was just a couple loose screws. I really appreciated the fast honest service

The Scarlet Vetter says... i brought an older phone here for screen repair, as I couldn't see…read moreanything on the screen after it had been dropped. I wanted it as a secondary phone for backup. The two gentlemen who worked there were, pleasant and excellent to work with. Adam helped me get my phone fixed for a reasonable cost and very quickly! , The same day! I highly recommend this business!!!!!

Just spoke with Michael. Very polite and so easy to work with He fixed my problem with ease and…read morefelt very confident and comfortable with him Thank you Michael

I just needed a new battery for my phone from 2020. I had originally gone to Ubreakifix and after…read moretwo months of them claiming to have ordered me a battery twice with zero outcome I gave up. Apple had the battery in stock and had it ready to go in two hours! I was also stunned that the price was $22 LESS than my other quote! This was an excellent experience with minimal waits in store and pleasant customer service. Thank you Apple!

I am not the type of guy that likes going to the store to shop. I do everything online, but due to…read moreT-mobile buying out Sprint. I had to come to the store and get my account updated to T-mobile. While getting my account in order I also was interested in upgrading the family phones. The associate taking care of me was really good. She explained everything that I needed to upgrade. They didn't have the data plan that I had with Sprint, but they found me a data plan that I was comfortable with. After a bit of time of changing everything over I was set and left happy. Due to Covid, the phones were on back order I received my phones 3 weeks later.

We stopped in the Galleria location one Sunday afternoon to see about moving to TMobile from…read moreVerizon. What a great experience with Andrew! He transferred all 3 of our lines without a hitch and activated 2 new phones. We've had no issues whatsoever. Great experience!

I needed to repair a sound distortion on my IPhone 11 on July 4th weekend. Hoping to avoid buying a…read morenew phone. Nick helped immediately, went out of his way to make sure the problem was fixed before I left. Nick saved the day and weekend! Very professional and helpful.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

I went there yesterday 8-14-26 to get a new phone and I had an appointment at 6PM. The three ladies…read morethat were working there were knowledgeable, kind professional and walked an old guy, me, with little technical experience through the purchase of a new phone. I don't write follow-up's but these three ladies did a fantastic job knowing that I was frustrated because of all the unknowns but they talked me through it, made me laugh and deserve a shout out. It was at the end of their shift, they knew the new phone purchase could possibly take 2 hrs with all the downloads required from an old phone but they still with a smile and professionalism got everything completed . To the three ladies working last night .... GREAT JOB.... Jerry Pazderski

I apologize for putting this review toward the physical store but when I type in spectrum cable…read morenothing comes up. I called into Spectrum Customer service to cancel my internet service. My mom died and no longer needed it. After an 18 min wait to get a rep. I was on the phone for another 35 min as the rep asked me a multitude of questions with no relevance at all to me canceling my dead mother's service. He also tried to sell me internet service. No empathy or compassion whatsoever. Finally I got him to discontinue the service. He said an email confirmation would be sent which I never received. The next day I was on the phone for 48 minutes trying to get an email confirmation. No one could do it. What a horrible company!