Well have been having issues with our service and billing, but real reason was to get my husband a working phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone.
Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves.
This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store.
Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store.
They need to get their act together and take care of everyone to the fullest. read more
