Mark replied quickly to my inquiry and confirmed the appointment a few days before. He was friendly…read moreand professional, did a fantastic job tuning my 100 year old upright grand (which hadn't been tuned for years) and even did a repair for a small fee. He also sends out a yearly reminder. Highly recommend and I will be using him again!

Piano needed tuning....badly . Service was great. He was exactly on time, very friendly. He…read moredid a great job,..... it sounded a LOT better than before. The charge was very reasonable for the work done. Would use him again, if needed.

First of all, Kevin is indeed a pretty cool dude. However, he came and tuned my piano last year and…read moreit left a little something to be desired service-wise. He did an okay job...used an electric tuner which I've just never gotten as good a tuning from anyone who doesn't do it aurally. It did sound okay. But really just okay. A good tuning should make you go "wow" once you play it after and this most certainly did not have that effect. He didn't have a very professional setup either. Just a backpack with the tuner and like 2 wrenches from what I saw. Flip flops which he promptly removed. I guess I'm just stuffy but I don't feel like a professional service should be performed by someone barefoot unless its a surf lesson or something. He also, showed up quite late which was frustrating. Granted it was raining heavy at the time and traffic...but still. And there were communication issues from him getting the appointment set up. He said he was late for the appt because of a concert he went to the night before. Which he showed me a video of...it was pretty cool, but not what I'm paying for. The tuning didn't take very long even though it had been a long while since the previous tuning and the piano was really needing some work. Like I said he did an okay job, it sounded okay but far from the top level tunings I've received in the past. He also, played it a lot...I appreciate a tuner who can also play well enough but it almost seemed like he was performing for me or something. Which was odd. He wasn't a bad player, I just didn't pay him the 130 or 150 it cost to tune to hear him play. I actually had to get him to stop and ask if he was finished. He was there much less than hr which also seemed like too short a time to do a really thorough job...I couldn't say for sure but it seemed, cursory. And my piano broke a string less than a week after he was there. That's literally never happened on my workhorse piano. Maybe it was just time and would of happened no matter what, but given that it happened so short after his tuning...I don't know, its suspicious to me. Not saying, just saying. Also, he bent my ear for a while about South American spiritual retreats and such, and astrological values in Japan, which while intriguing enough to me, is again...not what I'm paying for. And he was barefoot. Anyways, like I said he was a pretty nice fellow and did an okay job, but there were just too many things that didn't feel quite right about the whole thing; the communication; the comportment and unfortunately the overall quality of service. Honestly he didn't really seem to have much interest or passion in what he was doing which in my experience is somewhat rare for technicians...Seemed more like an adventurer who occasionally tunes a piano for extra cash. This is quite cool, but I want a technician who is totally invested in their practice. Adam Pryzbla or Nathan Cook are both Austin area technicians who in my experience offer a much superior service all around.

Kevin is extremely passionate and professional about his profession. He is fair priced and will…read morework around our schedule. He is our only choice for a piano tuner. The first time he tuned our piano, it was a 1920s best up baby grand. Most people refused because they were scared but Kevin didn't just tune it but got it sounding amazing. Thanks Kevin!

I'm very pleased with the tuning. I had another tuner in October, but he ghosted after I complained…read morethat the high notes were out of tune, which is not unusual for a tuning to not stick after ten years. I was referred to Jeff by Charles Ball. Charles Ball, Linn Roath, and Jeff Farris all used to tune and work together at UT. I liked that Jeff spent more time and charged less than the tuner in October. Jeff now has my business for yearly maintenance.

Very thankful for Jeff coming to my apartment to tune my piano. I had an almost 100 year old piano…read morethat had a few rusty strings and Jeff was considerate enough to let me know that he couldn't raise the pitch to it's intended pitch but was willing to tune the whole piano to the same key which just means if you play a C you are actually playing a B. I was okay with this because I had used the piano this way anyway. Just means a lot of transposing. I'm happy nonetheless.

I contacted Brian Henselman again to tune Things Two's baby grand piano as it was recently moved as…read moreI purchased a new home. Its important to tune a piano after a move and on other occasions such as: 1- When a piano is not played, the strings will gradually stretch with the passage of time and the piano will fall out of tune. Pianos need regular tuning at least once a year to keep them up to pitch and playing the correct notes. 2- When fluctuations in temperature and humidity occur which cause the wooden parts of the piano to expand and contract, affecting string tension. 3- When a piano is not tuned regularly. Pianos get set in their ways as they age. A piano that hasn't been tuned in a long time will go out of tune again very quickly. Pianos are temperamental and should be tuned at least once per year. I like to think of a piano like a car in that, cars require regular tune ups, oil changes etc. Brian showed up on time, was efficient and gave some great tips on piano care. If you are seeking an honest and reliable piano tuner, Brian is the best bet! Total for tuning: 205.68 #supportlocal

I rented a piano from Brian for 6 months while taking piano lessons. The transaction was smooth…read moreand efficient. His movers showed up as scheduled both when moving the piano into the house and out. Brian was really informative when helping me out with choosing a piano. He offers both purchase and rental deals. If you're in the market for piano, I'd recommend checking out his gallery.

Extremely accommodating and professional service. I contracted with them to move a 60" gas range…read morethat I just purchased online. They arrived on time and proceeded to carefully pack the range and loose items to ensure that everything arrived unscathed. They then delivered it to my home and installed it with care to ensure that the range and my kitchen weren't damaged. I would definitely use them again.

First of all, we had to change our move date twice within 2 weeks of the date of the move. this…read morewas accommodated by Christi with no issues whatsoever. The team showed up ready to go to work and with everything they needed to safely move our effects. The two men were friendly and asked questions where other companies in our experience just made assumptions. The move was less than 2 miles, but everything was wrapped and protected like it was going to Alaska. Highly recommend this business for your move needs based on our experience.

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

What a worthless experience. This guy was unable to get our piano in tune and after the second…read moreappointment I discovered many flat keys. Ron's response was to belittle me and tell me he left if exactly where he intended. He sure seems to think a lot of himself but apparently doesn't stand by his work or care about his reputation. He was arrogant and defensive instead of making sure his work lived up to his claimed high standards. Save your money and go with someone with the huge unfounded ego.

Ron is AMAZING!! I contacted him through Yelp, and he responded in a very timely manner. I have an…read moreold piano that's never been tuned in the time that I've had it (2ish years). He got to me in the timeframe provided and was very friendly. My dog was walking around while he was working and became best friends with Ron. While working on the piano, he noticed that I had some stuck keys and rusted strings. He communicated with me potential ideas, and we both worked through solutions. At the end of the tuning, he played some amazing music and even polished my piano! It was rather lacking in both the pitch and shine before, and he turned it back into the beauty that it's supposed to be. Thank you so much, Ron, for your help! Can't wait to see you at the next tuning.

I found Cy when I submitted a Yelp request for quotes for an upright piano tuning service. Of all…read morethe responses I received, his provided the most detail regarding his availability and his standard tune pricing was by far the most competitive. Cy continued to impress by promptly replying to my text messages, giving me a couple of days and times to choose from, and showing up exactly when he said he would. I couldn't be more pleased with his services -- his decades of experience showed as he knew all about my piano, what it needed and how to keep it maintained. Do not hesitate to reach out Cy!

I am so amazed with the incredible piano tuning Cy performed on my piano today! My beautiful baby…read moregrand now sounds better than ever, and for a very reasonable price. Cy's an absolute wealth of information and musical background. It was such a wonderful experience and I'm so grateful to have selected Pianos by Cy for this service!

Went in to buy a new guitar. This is my first guitar and I had no idea what I was exactly looking…read morefor. I was greeted by a couple of employees when I walked in. I went back to the room that had the acoustic guitars in. I looked around and kinda fiddled with a couple of them. Again, not knowing anything about guitars or what I was looking for. I came out of the room and an employee asked me if I needed help with anything. I explained to him that I wanted to possibly buy a guitar and that I didn't know anything about them and I've never played a guitar. I told him that I was interested in a couple of them based on looks and what I've been told. He hooked me up with his guitar salesman (Fernando). I explained to him my situation. We went into the acoustic guitar studio/room and I pointed out the guitars that I kinda liked. He took them down and played each one of them to see how they compared. While he was playing, he was explaining different things to me. He took his time with me and was very patient and understanding. He knows everyone is a beginner at some point and time. After about 2 1/2 - 3 hours of testing out various brands of acoustic guitars I was able to make a decision on the guitar that was best suited for me. Then he helped me pick out a guitar case, strap, tuner, stand, etc... I never felt rushed, dumb or an inconvenience to Fernando, he spent as much time as I needed from him. I also met the store manager (Daniel) who was very nice as well. I'll be going back to take guitar lessons from one of their instructors in the near future. All in all, I had a great experience dealing with everyone and buying my first guitar from Guitar Center. I highly recommend them for any and all of your musical needs. Great employees and customer service!

A simple purchase turned into a hostile and uncomfortable experience, all in front of my…read more3-year-old. I came into the store looking for a $400-$500 drum kit for my son. The salesperson I spoke with immediately told me nothing existed in that price range and that I had to look at an option closer to $1,000. The way he said it didn't sit right with me, so I stepped away for a moment and checked the Guitar Center website myself. In minutes, I found the exact type of drum kit I had originally asked him about. I walked back and showed him the listing. At that point, he changed his story and admitted it existed, though he claimed the store didn't have it in stock. What happened next was even worse: he started insisting he had to place the order for me because he needed the commission. I told him I wasn't comfortable doing that, especially after realizing he misled me. He kept pushing for the commission, and when I finally said no, he became openly hostile and told me to leave the store. This all happened with my 3-year-old next to me. I left feeling shocked and uncomfortable. This isn't how any business should treat customers, let alone families with small children.