Mr. Cook was great to work with when he inspected my used piano when I purchased it. He also did a…read morefantastic job tuning my piano - wow!! Top notch. My piano teacher uses Cook's Piano Service as well. The piano always sounds so bright and beautiful when I go to my lessons. Now my piano at home sounds just as delightful! I'm so happy with his piano tuning. Mr. Cook goes above and beyond in terms of service. He makes it easy to set up appointments. He was very cool when I screwed up our appointment time. My cleaning people showed up when he came tune my piano (also totally my screw up) and Mr. Cook was very kind and forthright about what he needed in order to do a good job. He was kind to me, my cleaning staff, and my dog (who thought he might accompany the piano tuning which a little singing and barking of his own). I asked for a consultation regarding my broken damper pedal. For my particular issue, he fixed the pedal in a matter of minutes, and (wow, again) didn't even charge me for it! 5 stars all the way, man.

Nathan Cook is a superb technician, able to handle any piano issues, including the tuning and…read moremaintenance of our two old Steinways. He's the best.

Shaun was absolutely fantastic and I would recommend him to anyone! His knowledge about pianos is…read moreextensive and he is a true expert in his craft. (Plus, he's so friendly and great company!)

Shaun did a great job tuning our piano and thankfully was able to fit us into his schedule upon…read moreshort notice. Great job!

We were thinking of taking a piano but worried it could not be timed Mark gave us some good advice…read moreabout this.

Mark replied quickly to my inquiry and confirmed the appointment a few days before. He was friendly…read moreand professional, did a fantastic job tuning my 100 year old upright grand (which hadn't been tuned for years) and even did a repair for a small fee. He also sends out a yearly reminder. Highly recommend and I will be using him again!

Charles has been maintaining our family's three pianos for close to ten years now. We won't let…read moreany other piano technician touch them. He made my wife's baby-grand Schimmel sound like a Steinway. We have two Steinway Bs in small rooms, and Charles was able to voice them so that they don't over-resonate. And speaking of voicing, Charles's excellent care ensures that all octaves of each piano are the same brightness. No dead or overly bright octaves can be heard. Charles has also given us valuable feedback on our children's practicing habits. By observing the wear of the hammers of one piano, he was able to tell us that our oldest child's practicing style was overly percussive. He worried that she might be heading for a repetitive stress injury; our daughter's complaints about pain in her forearms confirmed Charles's suspicion. His timely feedback encouraged us to make an adjustment in our daughter's learning style, and the problem moderated significantly. Gratefully, we consider Charles a good friend too. When we invite him over, he asks about our children's school and music activities. He even listens to my stories. I can only think of one downside to Charles: he's in demand. That means if you need him today or tomorrow, he probably won't be available. But if you can wait for his schedule to clear, he will make your piano sing. If you can't wait, invite him come in later to correct the inferior work your last piano tech did.

Mr. Ball is a very qualified and competent piano tuner. He brought new life to our old Kawai grand…read morepiano. He arrived on a timely manner and took the time to do a great job. We will certainly call upon him again. The community is fortunate to have him available.

I bought a Steinway grand piano from the Steinway Gallery in Austin. Matthew and his team were…read morevery helpful throughout the entire purchasing process. They made purchasing, delivery and set up of the piano very seamless. They also came out a few weeks later to adjust the piano action to match the room, which was super helpful. The piano has been amazing and a huge upgrade from the upright we have. Also, I've had Matthew take care of piano tunings as well and he arranges his tuner to come out and tune our pianos. On top of all that, we recently wanted to add a MIDI system where our kids could use their iPad piano apps (Piano Marvel and Simply Piano) with our pianos and Matthew was able to take care of the entire process - from order the parts all the way to installing the system. I was super impressed and thankful. The system works great and is a complete game-changer for our kids.

While this is not a review of the gallery, it is a review of the piano movers who recently moved my…read moreYamaha. I was actually looking for piano movers, and Steinway didn't surface. Since their gallery is fairly close to my home, I called them and asked if they moved pianos within a home. They do provide this service, and I hired them to move my piano. I found the movers to be very knowledgeable about my piano. In addition, they were very careful and professional. I'm so happy I chose them. If you need to have a piano moved, consider calling Steinway first.

I had the pleasure of working with Ron today, and I only wish I had reached out sooner! Ron is…read moreprofessional, friendly and very knowledgeable. Ron pitched & tuned a piano that has been in my family for 20+ years, and when he heard it was my childhood piano, he was kind enough to give me a history on the company and look up even more information about the piano for me. He walked me through what he was doing & why, and since he had sent his pricing ahead of time, there were no surprises when it came to payment. He also plays beautifully, which is always a plus!! I will absolutely use his services in the future & recommend him for all of your piano needs.

What a worthless experience. This guy was unable to get our piano in tune and after the second…read moreappointment I discovered many flat keys. Ron's response was to belittle me and tell me he left if exactly where he intended. He sure seems to think a lot of himself but apparently doesn't stand by his work or care about his reputation. He was arrogant and defensive instead of making sure his work lived up to his claimed high standards. Save your money and go with someone with the huge unfounded ego.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Brian Henselman shared great detail on my impending piano tuning and cleaning. Talking with him by…read morephone he provided so much information that I was not aware of and many considerations before I proceed with this project. Thank you and I highly recommend reaching out to him as he clearly is a master in his field!!

I contacted Brian Henselman again to tune Things Two's baby grand piano as it was recently moved as…read moreI purchased a new home. Its important to tune a piano after a move and on other occasions such as: 1- When a piano is not played, the strings will gradually stretch with the passage of time and the piano will fall out of tune. Pianos need regular tuning at least once a year to keep them up to pitch and playing the correct notes. 2- When fluctuations in temperature and humidity occur which cause the wooden parts of the piano to expand and contract, affecting string tension. 3- When a piano is not tuned regularly. Pianos get set in their ways as they age. A piano that hasn't been tuned in a long time will go out of tune again very quickly. Pianos are temperamental and should be tuned at least once per year. I like to think of a piano like a car in that, cars require regular tune ups, oil changes etc. Brian showed up on time, was efficient and gave some great tips on piano care. If you are seeking an honest and reliable piano tuner, Brian is the best bet! Total for tuning: 205.68 #supportlocal