10 costly mistakes to learn from. Dealing with the owner Mike of MK Flooring has been interesting. He was referred by Bougainville Carpet's, Kim Roy to be a flooring installer. Mistake #1 should have gotten multiple quotes from different installers to compare approach, and not just take the recommendation from Bougainville. I'm sure Mike is experienced, but he wasn't the person installing my flooring. Mistake #2 Mike offered one price and then gave another "cash option." Less isn't always a better deal. Get the quote written down in detail and take your time to evaluate it. Mistake #3 purchased flooring from Bougainville's Kim Roy, but all the measurements was done with MK Flooring. The two companies work together for what is "needed." At this point you have to trust that the measurements and the ordering is what you need for the job. Mistake #4 I'm not a contractor and did not verify square footage, moldings, baseboards, planks, etc. Trusted that the "professionals" would do right by the customer. Mistake #5. Got a call from Kim saying that when Mike picked up my order, the warehouse personnel gave too much material and I needed to give some of it back. What? How would I know what was delivered and received since it was handled by the two companies. Mistake #6 Installation commenced. Should have insisted that they don't store their tools in my home going back and forth over the floor they just installed. Furthermore, should have recommended that they not do the cutting of materials in the living room and in the bedroom. This caused debris and damage all over the place. Mistake #7 When Mike told me I needed to pay for more material because he was "short" I should have insisted that it wasn't fair that I pay for more items since he took the measurements and ordered the materials. Mistake #8 Should have been adamant that when the workers completed one area, that I inspect it and not assume that they would come back to touch it up after they completed other sections. Would have appreciated a bit more oversight from the owner Mike of his workers. They moved from area to area never really finishing a section. Caulking not completed. Knicks on walls. Staples and debris left. See pictures. Mistake #9 Thinking that the final walk-through would be done respectfully and professionally. Instead, did not feel comfortable. I pointed out areas needing correction, but was met with reasons of why I should accept it as is. Even when I pointed out a knick in the flooring that looked like it was caused by the installation and asked Mike to inspect it, he said he could just glue it to fix it. When I explained that the manufacturer of the product (I called to verify), recommended that it should be replaced because the waterproofing layer was damaged, he said, then I will let Kim Roy from Bougainville know to make a claim as a defective product. Mistake #10 Thinking that a local business owner of a company would be working with the home owner aka customer to correct issues on site, versus being defensive, evasive, and not very customer oriented.
Fair is fair, I made a bunch of mistakes. Learned that the customer isn't always right when dealing with this company.
Note: I hired someone new to correct the problems that was professional, patient, and customer oriented. read more