Giving this guy one star for pathetic diagnosis, extremely poor communication skills, and…read moredishonesty.. He charged me $225 for diagnosis and said the valve is busted and will cost about $600 to repair in the first communication. I had authorized it over the phone. Then he forgot to come back to repair for over two weeks. I had trusted him entirely and this is where he took advantage. While the valve costs about $350 from parts warehouse, he later said his price to me was $1200 and said that is how the industry works. On top of that he said it will be four hours of labor at $250 per hour. He argued that he has been doing this for 20 plus years and any other technician will do the same. Luckily, I was able to fire him right away and also have Venmo return the payment for false diagnosis. I called up another technician for repair, while ordering the part myself. The other technician said valve is fine and charged me $300 for overall service. Michael would have costed me over $2500. Dishonest, unethical, unprofessional, extremely poor communicator. Not sure how he had five stars.

High quality work and great experience, has been in the business for 20+ years. Michael was hired…read moreto install a Jotul Gas Stove and did a great job.

Integrity -- that's the word that best describes this business. Not only are the prices fair, but…read moreMike and his team are punctual, professional, and genuine. They left my home in immaculate condition and were extremely easy to communicate with--knowledgeable, straightforward, and respectful throughout the entire process. This is the second year in a row I've called in Philbrick's Chimney Sweep And Services for my 3 fireplaces I look forward to many more years working with them. Highly recommend.

We had a great experience with Philbrick's Chimney Sweep. We have two gas fireplaces (one on each…read morefloor, stacked vertically) that hadn't been used in over 10 years, and we wanted to get them cleaned and fully inspected before renting out our home. They were extremely thorough and professional throughout the entire process. They carefully cleaned and inspected both fireplaces, recommended and replaced the ember wool for one of the units that was clearly deteriorated, and provided a detailed condition report. We had previously noticed a slight odor when using the upstairs fireplace, so we especially appreciated how methodical they were in checking ventilation and ensuring everything was working properly. In the end, everything checked out and we received a clean bill of health, which gives us great peace of mind. The level of service, transparency, honesty, and attention to detail made it worthwhile. They did not upsell or use scare tactics, which we really appreciated. We'd much rather know everything was done right than cut corners on something safety-related or pay for unnecessary services. Overall, highly recommend if you're looking for a thorough, honest, and professional chimney and fireplace service. We wouldn't hesitate to use them again.

The technician was very helpful, gave us the best ideas on what to do with our unusable fireplace…read more I also appreciate their communication and how prompt they are on helping with any further touch ups we needed.

I contacted Jonathan to arrange for a technician to clean our chimney. It had been approximately…read moretwo years since Chimney Sweep Masters last serviced our chimney. We were satisfied with their previous service and chose to use them again this year. Once again, we were very pleased with the prompt and professional service provided by Robbie, the technician. P.S. We live in Santa Clarita and were happy to know that Chimney Sweep Masters serviced our area.

Excellent experience from start to finish! They replaced the pilot assembly and restored my gas…read morefireplace, and everything is working perfectly. Joseph, the technician, was outstanding--professional, knowledgeable, punctual, and took the time to explain everything clearly. The entire company was excellent with communication, keeping me updated throughout the process and following up afterward to ensure everything was completed to my satisfaction. It's refreshing to work with a company that truly values customer service. I highly recommend them and will definitely use them again for any future fireplace service.

Great customer service. They were able to give me prices for removing my antenna, installing a cap,…read moreand an inspection right away and up front. Job was done efficiently and they explained everything to me. I'm happy with their work.

5 out of 5!!! I would definitely use them again! Joseph came out to re secure the top metal cap…read morethat had missing screws and the cap had blow partially off from the crazy winds a while back. New screws were installed and the metal cap was left secure in the right place. Joseph was on time and professional. I was very happy with the service requested and the value of the job. I definitely recommend this company for any of your chimney needs. Thanks!

Joseph was fantastic, came to my home to fix my 50 year old fireplace! He was so thorough and…read moreknowledgeable - I would highly recommend Joseph and AAA Chimney Sweep!!

This was a while back, but I really appreciated Mark's service in dealing with my chimney. First,…read morehe was really great about walking me through everything with the chimney itself (plus he's a nice guy to boot!). I knew I needed a chimney cap, but was worried about other things that had come up from another inspection before we moved in. Mark was able to help prioritize what was important and to focus on for a fraction of the cost to keep our chimney safe and secure. He pointed out some things to consider, but never did the hard sell or pushed in any way. If ever we need or do more there, he's the first one I'll call!

I found "MARK" after 2 previous Chimney Companies quoted us between $3000-$5000 in the past 2…read moreyears to get the fireplace into safe and working condition. We were shocked about the high quotes and a bit skeptical. This came at a time where the vintage heater ( I think it was original and very old) broke down too and needed to be replaced. One problem at a time & We did not use it since then & had it covered up. I gave it another try this month since I miss a fireplace burning during the Hollidays. I came across the reviews for MARK - THE L.A. SWEEP and called for a inspection and cleaning ($189) to hear his thoughts on our chimney dilemma and if he would confirm the previous quotes or not. Mark was able to schedule us in quickly and showed up punctual. He was very professional with lots of knowledgeable and took his time to inspect and clean the chimney very thoroughly . He advised about the upkeep and gave us helpful info on logs vs. wood etc. which was very informative. After the inspection following was shared with us: *We need 2 Chimney Caps since they were missing and he installed them after the inspection. ($129 each) *A Damper was missing and he noted this on his report for future installation option for a reasonable price. ($399) Nothing close to the quotes the other companies gave us at all, instead we got an honest breakdown on what is needed and suggested with reasonable prices. Mark is very personable, honest & funny and made the whole experience easy while getting our fireplace back to working and safe conditions. I can very highly recommend Mark and will call on him for the Damper install and future cleanings and inspections.

This review is based purely on customer service. Sep and Mo were not only on time but 10 mins early…read moregive us a quote for our newly purchased home! They were professional, knowledgeable and willing to listen to all our needs when it came down to what we actually needed versus what we wanted. They never tried to up-sale us on anything or feel pressured to decide on one particular or the other. They even brought samples for flooring and educated us on why they would suggest one of the others but the choice was ultimately yours. We only decided to go with another contracting company based on budget, but we'll definitely be keeping these guys in mind for future projects.

Very happy with my new roof! Our project manager were very great at communication and we definitely…read morereach out to them again for any construction services we may need.

I'm really blown away by the ethics of Jeremy. I researched for a chimney sweep company and there…read moreare many four or five star reviewed companies. But Jeremy was the only one that I could verify is a licensed and certified by CSIA (Chimney Service Institute of America). From our initial contact to communication about arrival time, Jeremy was courteous. He came out with Jason and they were both pleasant. Jeremy evaluated my fireplace and told me why they couldn't do a chimney sweep. I'm a total idiot not realizing that my fireplace is a self contained system. But Jeremy never made me feel bad. Instead, he explained very clearly what kind of system I have and how I can carefully clean it myself. And he did this all with no charge. He wouldn't take a service fee. I know he and Jason must've travelled a good distance to get to me but Jeremy said he didn't do any work for me and could not charge me. So they didn't do a chimney sweep for me but based on my interactions with this company, I would say they are reliable, prompt, and trustworthy. I would not hesitate to recommend them to a friend that needed this service.

Jeremy was recommended by Okells Hermosa. he was on time, tidy and thorough. cleaned my fireplace…read more First time ever in more than 40 yrs. amazing what he removed. i watched during the process. used the camera too to inspect all the way up my 2 story fireplace chimney. He recommended repairs, which I postponed. when I called to tell him this he did not pressure me. very redpectful and professional.