I don't know where to begin. If you are expecting any help once the hardware is in place, go elsewhere. It has been one problem after another here and the saddest part is that not one person there has shown any concern. Including the orthodontist. My kid has spent 3-4 days waiting to get wires pulled out of his gums because they were out of the office for many days and nobody responds to their "emergency" number. I was told when it's time for cleaning to let them know and just stop by to have hardware removed. Sounds simple enough huh? Wrong. I had to cancel my sons cleaning today because they are shortstaffed, as usual, and could not even take a moment to remove the hardware from his teeth. When I called the office to let her know that I had changed the appointment, she told me that they did not have technicians in the office on Thursdays, which is the day I had changed it to, but she would call me back and see what she can do. Which means they are actually only available to work on your child's braces Monday Tuesday and Wednesday. I had an appointment on Monday a few months ago and was running a few minutes late and wanted to notify them. I called the office number for 45 minutes and no one ever answered. I didn't go. I'm not sure what's going on with this practice but I can only tell you I have been surely unsatisfied and disappointed. I'm not generally one that goes to leave a review for a business, but this concerns my kid, and it seems to be an only going problem with this practice. And again no one has ever contacted me or apologized for any of it. They have the money and contract I guess. read more