Dr Carey Norton is listed with my dental insurance carrier as in network, so I called Dacula Family Dental to make an appointment to have a general exam and meet her. The first appointment available was in 2 weeks. 4 days prior to my appointment I called and spoke to Erika to ensure my current x-rays (taken 11/2021) were received. She assured me that they were and confirmed my appointment. I almost immediately received a call from Shanda (office manager) informing me that new X-rays would have to be performed at this upcoming appointment. When I asked about price she told me since I had insurance price was between my insurance and myself. When i asked if I would be expected to sign a payment guarantee with Dacula Family Dental before my first visit Shanda said "...of course." I then asked if they could submit a fee pre approval of services to my insurance carrier prior to my visit so I could see what my insurance insurance will pay and what I am responsible for. Shanda stated pre approvals are time consuming, take weeks, and unreliable. She said we would have to reschedule my appointment. I responded that was not a problem. She immediately told me that she was cancelling my appointment and that I was not welcome at their office because I had displayed problematic behavior to her with my questions. She added that hospitals do not quote price!
Thank you Shanda! Good riddens!!! There is a saying that if you have to ask price you cannot afford it. Unfortunately, I do have to ask price because I am I am not rich. I cannot just sign payment guarantees without any idea of cost. Nor can I give out blank, signed checks. And "Yes" I have gotten price quotes from hospitals in advance of service. But Shanda, you work for a dental office and I have always gotten price quotes for my dental work too. How do you 'manage' finances without knowledge of cost? Just sayin' ... Hello Clark Howard. read more