If you are looking for a regular dentist office for basic service, like a cleaning, this Dacula…read morepractice isn't it. The Good: The end result of the cleaning service is very good, but not the best. The Bad & The Ugly: After a cleaning service, a dentist typically comes in and evaluates or inspects the teeth. At least, this has always been my experience elsewhere. At this place, the dentist marches in with dollar signs in his eyes as though you walked in with 15 missing teeth, an overbite, and a misaligned jaw. It is clear that the objective is not to give you a clean bill of good oral health, rather, it is to tell you a host of services that you "need" that they are all to happy to go ahead and jot down in your file and get you set up with an appointment ASAP! I have a reasonable tolerance for nonsense, having dealt with the public in my career, so while the salesman, er, dentist was rattling off procedures, I just said "Hmm, hmmm." After he left the room, I was more than ready to go. But wait! The hygienist asked me to wait a moment while she left the room. That "moment" turned into what felt like 15 minutes of nothing, so my patience did expire, and I made it clear that I needed to go and asked WHAT IS THE WAIT FOR? That's when she owned up and said that they were pricing out all of the procedures and were creating a price list. Why the secrecy? Why couldn't the wait request have included an advisement that they were working on that? I'll tell you why, it's because they knew that there was NO way in you-know-where that I was going for that schtick! I had been here twice, and BOTH times, it was the same song and dance. Continue to wait? Nope! I left! Things may have been different if I have said, "hey Doc, I don't like xyz about my teeth, can you make a recommdation?" But, to just get a cleaning and having an it-ain't-broke-but-we-can-fix-it experience is beyond the pale for a medical facility! That's just like going to the service department at a car dealership. You go in for a simple oil change, but they come back to you with a price list for an urgent engine replacement and a new radiator. Smarmy, grimy, slimy to say the LEAST! If this practice is hard up for cash, how about getting out in these streets and offering services to those who actually need them? I see jacked-up mouths literally everywhere I go. Literally. Stop trying to make money by the hard upselling. They will see me again on the 12th of NEVER! I do NOT recommend for standard dental care services!

Please look out for bills after service. I recently had a dental cleaning. The cleaning was good,…read moreplanning to go back, but I am disappointed that they assured me I would pay cash, my insurance does not cover. I paid everything before the service, only to receive a balance saying that my insurance did not cover it. what again, after I paid, I read reviews about bills, but I did not know it would happen to me.

Love the office and the staff however, after stating I needed a deep cleaning, to which I refused…read moreand only asked to do a normal regular cleaning, they refused to do anything further unless I scheduled a deep cleaning. I'm already apprehensive of dentists in general but, to be offered something I was refusing and not accepting that I would do just a regular cleaning, I felt like I was being forced to do something I didn't want to do. No follow up appointment was made.

I regret not checking the reviews before booking an appointment. Upon arrival, I was told…read more(after waiting several months) my appointment was cancelled because I did not confirm prior to my visit. I was told that someone left a message letting g me know that this appointment was cancelled. Just checked my messages, there is none. The next available is 2 months out. What a terrible way to do business. The receptionist was non chalet and cold. I'll be taking my business where it's appreciated.

I am on my dads account but its Andrew Sandra's son, last time i went there to the office i had a…read morehurting tooth and i went there they said it was just a tooth growing and they did sometrhing to make it stop hurting. Love ya mom(Sandra Hanks)

The staff here is amazing. If you haven't swapped dentists you should do so and join the palm creek…read morefamily

They make visiting always a pleasure. Get in on time. Services superb. True professionals in every…read moreway imaginable. Highly recommend them.

Amazing periodontal office. My hygienist is Kim and she is so good. Very thorough and has a gentle…read moretouch. My mouth feels so fresh after the cleaning. Dr. Jessie Yuan is a sweetheart. Very nice and professional. Put antibiotics below the gum line in one spot for me and the pocket went from a 6 to a 4 in three months. Very pleased!

Dr. Singh is more interested in profits vs what is best for patients. I would not take my dog to…read morethis dentist. Hard pass.

I've read different reviews on this place. Some that went back 3 years ago and some that were…read moreprevious. As I read and listen to some reviews, I have to go try and see for myself. I'm glad I did. Walk In: When I first walked in I enjoyed what I saw and heard. What I saw was a nice comfortable place that set me at ease a little. What I heard was nothing, as I was the only one in there for my appointment. Mind you, I'm not a fan of dentists!! I've had so many things go bad with me during appointments and procedures. Examination: I already told the woman who was doing my examination, "Look! I'm not very fond of dentists too much!" I explained why and she understood. She said I was in good hands, I said ok. I told her if you even think you may hurt me by probing me somewhere, let me know first before you do! She said I got you. Probing starting going on and she let me know each time before it happened. Yet, I wasn't in any pain like I would be at other places. On a scale of 100%, I probably felt 20% pain during my examination. If I was anywhere else, I would have felt 85% pain! So now I'm winning. After the examination a treatment plan was discussed as well as appointment made for the treatment. Overall: As I do not care for dentists too much, I feel comfortable with these guys. Like I told them, as long as y'all numb me good, and I don't feel a thing, and send me home with meds after the procedure, I'm good!! They did guarantee me that aspect of my treatment.

Staff was friendly and very professional I was informed politely what my areas of concern wereread more

ABSOLUTELY HORRIBLE DECEPTIVE PRACTICES. Had a tooth replaced, they decided after 45 days they…read morewould call the procedure an emergency and "forgot" to check with my insurance. They hand me a bill for $2500 and only because I have insurance do they then reduce the bill to $1500 because my insurance wouldn't allow them to bill me the $2500. And I quote, "it's your responsibility to know your insurance and what they cover and not". Well Rita, it's my responsibility to trust that you're not going to try and rip me off, but nope Rita, that wouldn't be the human thing to do. What an absolute rip off and Rita was a pure pleasure to work with. Let me tell ya. AVOID AVOID AVOID.

can't say enough great things about Lanier Valley Dentistry! From the moment you walk in, you're…read moregreeted by Lindsey, she is the kind and incredibly knowledgeable lady at the front desk who makes check-in a breeze. Her friendly smile and efficient manner always sets a positive tone for the visit. Laura is an absolute gem--so personable and warm when checking us out at the end of our appointments. She makes the whole process feel seamless and always sends us off with a smile. Jill, the office manager, is truly the glue that holds everything together. You can tell she's amazing at keeping the practice running smoothly--everything is so well-organized, and the staff clearly works together like a well-oiled machine. Chandler, our dental hygienist, is simply wonderful. She's cheerful, thorough, and has such a deep knowledge of dental care. Her upbeat personality makes cleanings something to actually look forward to! And of course, Dr. Lentz--there truly aren't enough words. He has to be the best dentist in the world. He's skilled, caring, and takes the time to explain everything in a way that makes you feel confident and at ease. Lanier Valley Dentistry is the gold standard for dental care. I wholeheartedly recommend them to anyone looking for a professional, welcoming, and top-notch dental experience!

They don't keep appointments. They sent a reminder text three hours before my appointment and say…read morethey require 48hrs notice for a reschedule. No problem. I plan to be on time. I arrived at 10:45 for my 11:00 appointment. At 11:10 I notified the receptionist that my time is valuable too. She went to the back to see what the hold up was as I was walking out the front door. She found me at my truck and said they were running late and that I had only made my appointment two days ago. I told her it was still an appointment that they had accepted and if they can't keep their appointments that I would just have to find another dentist. BYE!

Do no go here!!! Dr…read more Gomez, on her first day, was using AI to determine where the pulp of my tooth was, and drilled through it! As a result, I have had to spend $3,000. Root canal, $1600, crown, $1400. obviously I used a different dentist, as Dr. Vancil said to me, verbatim, "I suck at root canals." After which, the practice texted me that they were, "praying for me."

I recently had my first dental appt since the transition and the loss of…read more Dr. Stephens. I have been going to Dr Stephens over 20 years and I knew his family and my daughter was a friend to one of his daughters. I was nervous about the transition but after going to the Auburn office I feel very good about continuing there. It still feels like "friends" that want to help, educate and take care of us. I'm relieved and thankful that this transition seems relatively flawless... Dr. Stephens certainly was kind AND one of a kind ......with that being said I felt that the new "crew" is continuing his legacy!!!! Thanks so much!!!! CH

Do not recommend. Waited over 30 minutes past our appointment time. ( I have a one and four year…read moreold so they got very impatient ) It was very unorganized and chaotic. Took almost 2 hours for the appointment to be completed. Overall a bad experience. Super disappointing since I started as a patient there years ago when the practice first opened, definitely not about the children anymore.

Very rude staff and horrible experience. We were patients here but have found a much better…read morepractice. I had an appointment scheduled for our kids and they called my spouse (not me) to confirm the appointment. They gave her a deadline of 61 minutes to confirm the appointment and then canceled it. Message left at 9:59 am, appointment canceled at 11 on a Tuesday. I called several times but voicemails were full and not accepting messages. When I finally spoke to somebody they didn't care at all and offered appointments three months later. They made it very clear that it was our fault for not confirming our upcoming appointment in the 61 minute window they gave us. We signed forms to transfer our records to another pediatric dentist, submitted them and they never did it despite confirming receipt of the request. Our new pediatric dentist called Kwons for the records several times and finally got somebody to actually answer. They introduced themselves and said they needed to request our records, Kwons office just hung up on them and didn't even talk to our new dentist! We had to redo X-rays at the new dentist that had been done two months earlier at Kwons because they have not transferred the records. Unprofessional doesn't even begin to describe our experiences at Kwons. Dr Kwon should really look at his staff and realize that his name and reputation are directly tied to their attitudes, patient treatment, and actions (or lack of). Go elsewhere and save yourself the headache of this place.