Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

The dental office is beautiful but there is a fine line between being treated as a consumer instead…read moreof a patient. They offer private rooms at an additional $100 (optional) but only in the mornings and if you agree to a private room once- the office categorizes you as a patient who can graduate from that room but only based on the discretion of the people who are getting paid by such private room⁉They will refuse to schedule an appt with a regular room moving forward. You are stuck paying for the private room and front desk can't do anything about it. This feels unethical and not in the best interest of your patients. Every other dental office will offer you a private room due to hipaa and osha ( this is a clear violation) and not charge additional. The only difference is there is a door here and not a partition. At this office they make it so the chairs sit SO close together like in a dental college ( a dental bay is a clear osha violation) - that naturally the parent will request that private room bc all it takes is one crying child to scare the others. Either way, you do have to agree to it so it's not a secret either but again feels off and completely on purpose! This area is like the, "nicest," in the neighborhood I guess and the other offices around are pretty old, making it so that these type of businesses provide care in a different way, more like you're a number and not a person. The slide and toys are nice but not what most important here. It's too bad bc Dr.Diaz was very kind and the hygienists were lovely as well. Ultimately, I thought maybe I was not the target audience until the office manager called me back to smooth things over and never acknowledged the issue. She went out of her way to tell me why the have private rooms while still not addressing that the issue is they lock you into a room you have to pay $100 additional for and therefore cant even book a regular appt without their permission, the dr didn't bother to call me and Elaina even admitted there were no notes from Dr saying my son had to stay in private room. She kept saying you could graduate (wth?) I'm paying for this!! Delusional. This state is ranked the worst in health care, there is a reason.

This isn't just a dentist it is a carnival!…read more Slides in the office, gaming area, a coffee station, lots of open seating, and then a prize area for kids when they are done. The dental stations are equipped with TVs and headphones for each person, and there is no messing around... once you are in you are attended to! I mean it is like a giant kids play place in here. Well decorated, happy and fun! What kid wouldn't want to go here. Heck I want to come here! Super nice place, great people, and a good location. They have changed dentist visits for my kids forever!

My children have been coming to this office for years and all of their staff have been excellent…read more The office is clean and well-organized. They have comfortable seating, lounge area, and even a bathroom with a changing station. The children's area has a television but the game system does not work and it would be nice if it did. They have good quality of care and the dentist and the dental staff are nice. They give gifts to the children after their visit and they are patient with the children to get them through their procedures. The walls have kid-friendly decor and they really try to cater to the children with the areas for kids to play and have a tv above their head to distract them. Overall a warm and inviting, all atmosphere and experience.

came here after talking on the phone and making an appointment, they said i would pay around 140…read morefor the year, but when i walked in, they took 2 hours and did nothing, were charging me 500 for nothing, waste of time. over charge for little services or jo services at all

Do not recommend. Waited over 30 minutes past our appointment time. ( I have a one and four year…read moreold so they got very impatient ) It was very unorganized and chaotic. Took almost 2 hours for the appointment to be completed. Overall a bad experience. Super disappointing since I started as a patient there years ago when the practice first opened, definitely not about the children anymore.

Very rude staff and horrible experience. We were patients here but have found a much better…read morepractice. I had an appointment scheduled for our kids and they called my spouse (not me) to confirm the appointment. They gave her a deadline of 61 minutes to confirm the appointment and then canceled it. Message left at 9:59 am, appointment canceled at 11 on a Tuesday. I called several times but voicemails were full and not accepting messages. When I finally spoke to somebody they didn't care at all and offered appointments three months later. They made it very clear that it was our fault for not confirming our upcoming appointment in the 61 minute window they gave us. We signed forms to transfer our records to another pediatric dentist, submitted them and they never did it despite confirming receipt of the request. Our new pediatric dentist called Kwons for the records several times and finally got somebody to actually answer. They introduced themselves and said they needed to request our records, Kwons office just hung up on them and didn't even talk to our new dentist! We had to redo X-rays at the new dentist that had been done two months earlier at Kwons because they have not transferred the records. Unprofessional doesn't even begin to describe our experiences at Kwons. Dr Kwon should really look at his staff and realize that his name and reputation are directly tied to their attitudes, patient treatment, and actions (or lack of). Go elsewhere and save yourself the headache of this place.

I always have a great service experience with the staff and Dr. Palacios. They send reminders for…read moreyour appointments which for me is important and never have to wait more than five minutes from my appointment time.

Let me start by saying that this review has nothing to do with the Doctor that was treating me, my…read moreshort experience with Dr. Fabiola Palacios was amazing, she's very professional and very thorough. She was able to effectively find and treat a problem in one of my molars. My review has more to do with the office policies and the staff. So, I went for my first appointment and I was very happy, then I was referred to an endodontist and he was also very professional. I was scheduled with Gwinnett Family Dentistry (GFD) for a second appointment to finally get a crown in my molar, so they call me (GFD) and schedule my appointment, very nice lady, never mentioned any of their policies regarding changes or cancellations. On a Thursday, i receive a confirmation call from GFD and again, the nice lady never mentioned any of their policies or how long the procedure will take. So I confirm that I'm attending to my appointment, thinking that the procedure will take about an hour like in my first appointment, but what do I know??.. I'm just the patient who's never ever had a crown treatment before. So I call the day of my appointment, which was Monday, around 7:30-ish... I get Ingrid on the phone and I ask her how long is the treatment going to take? and she says "2 hours", and obviously I had no idea of the length because I was never informed. So I panic and I tell her that I can't make it because of work, I didn't know it would take 2 hours, and I have to reschedule..... I understand that I'm calling at the last minute, BUT.. Aren't they (GFD) supposed to inform you of these details before your actual appointment?? Anyways, she tells me there is a cancellation fee, and I tell her that I'm NOT cancelling, I'm rescheduling because I was not informed that the procedure would take that long. So she insists that is the same because is in the same day, less than 48 hours before my appointment. I get very upset, and I tell her that if they charge me a cancellation fee I will go to another dentists, obviously Ingrid doesn't care. She tell me that the administrator will be at their office the next day and she will call me... After a few minutes I call back and ask Ingrid how much the cancellation fee is?.... And her answer????.... " I don't know, the admin will call you tomorrow"... that never happened.... A week after, I receive a bill from them, it's only for $15, the original amount was $50 but after some credit they made I only "have" to pay $15, NOT my point... So my problem is..... Ingrid, works in that office, SHE tells me about the cancellation fee, but she doesn't know the amount.... So, how am I supposed to know about their policies if they never ever EVER mentioned them to me, the policies are not in their website and I was never informed by any of their staff, not when I scheduled my appointment and not when the nice lady called me to confirm my appointment.... But I have to know them????? Can someone please tell me what is the logic here????

Great staff and great dentists. Really friendly and accommodating. Highly recommend for your little…read moreones.

first visit and so far loved it. when I first called and made an appointment, the woman was…read moreextremely friendly, was able to pull up my insurance VERY quickly without me even having to ask, and spoke right away what was covered. I can't tell you how amazing that was. when I got to the appointment, everyone was extremely nice. and I know it's common, because they're working with kids, but not as genuine as this place. you can tell when someone is genuinely nice and caring. and they were ALL genuine. they have a cute arcade room which was a plus and my son loved It. it made him relax during the visit. the people always kept conversation with HIM instead of just me. I could tell it helped him from becoming nervous and anxious. they recommended pulling his severely loose front baby teeth because his adults were already down and when I expressed how much it was, a lady was very quick and reassuring in getting me prices. I pay so much in my sons medical bills alone, between co payments and medications, so she didn't make me feel weird having to ask how much the procedure would cost or that it was even a bother. can you tell I have anxiety too? lol lastly, and one of the most important interactions, the time to remove my sons baby teeth. i wish I had gotten other peoples names because I love giving credit when credit is due, but for now. Shanda and the Dr who assisted her in sealing my sons molars and removal of the top baby teeth did amazing. They continued to talk to him and encourage him as we didn't proceed with the gas and were very responsive as soon as they realized the instruments made him nervous. I can't tell you how great that felt as a parent knowing there's not much you can do to help other than verbally say "you're doing amazing baby." thank you for everyone being exactly who you are. It feels great knowing you made a good choice.

Finding great pediatric care is tough! All I wanted to do at the end of our visit was hug Dr…read more Tabitha and Pilar. This was my 2-year-old's very first dentist appointment and it went remarkably well. Dr. Tabitha and her staff created an environment that is equally welcoming and personal (like seriously personal - my kids' name was written on the wall under the welcome sign). The office is impeccably clean, well equipped and loaded with goodies for kids to take home. Dr. Tabitha and her team are patient, caring and knowledgeable. She should be your kids' new dentist. You won't regret it.

From the owner: Grayson Pediatric Dentist, Grace Pediatric Dental Care, is an experienced dental practice that…read morespecializes in treating children and teens. We provide excellent personalized care to our young patients from the Grayson, GA area. We utilize modern technology and advanced techniques to ensure your child's treatment is efficient, effective, and comfortable. Pediatric dentists receive additional training beyond dental school to better diagnose and treat the dental needs of growing children. Dr. Tabitha Efobi and our compassionate team are welcoming new patients to our convenient Grayson pediatric dental office. Our pediatric dentistry services include: Children's preventive dentistry: Your child's preventive care appointment may include professional teeth cleaning, dental hygiene education, thorough oral health examination, and more. We will evaluate the growth and positioning of each tooth and we will advise you if we feel your child may require orthodontic intervention. Other pediatric dental services: We provide a wide range of dental services to meet the dental needs of children from early childhood through adolescence. Our dental office is kid-friendly and our caring team loves giving children a great dental experience. We invite you to contact our office or visit our website for more information about the many pediatric dental treatment options we offer.

My teeth outlasted my dentists' office…read more The office that I had used my whole life finally retired and I went looking for a new dentist. After a few horror stories, I found Dr. Ashish Patel and Lawrenceville Family Dental Care. I initially went there because it was close to my office. The service was fantastic! Dr. Patel has the best demeanor of anyone I have experienced in the medical/dental profession. Even after he moved to his new, state-of-the art office a few years ago, and my office moved much further away, I drive an hour to be treated like a valued client. My son is super-sensitive and Dr. Patel just talks to him, tells him what he is going to do and does it with no drama or stress. I got my first crown there (and they 3-d print them IN-HOUSE!) Absolutely amazing technology, great staff, and friendly atmosphere. (You also get a goodie bag with lip balm, a toothbrush and toothpaste when you exit. Not a big deal, but when added to the overall experience, it is pretty special!)

I was told my appointment was for a wisdom tooth extraction. When I arrived I was told that a…read moreprocedure for a crown was also going to be done. I am diagnosed with PTSD and anxiety. I take medication for it and am under doctors care. I mentally prepared myself for two days for my extraction. When I told the doctor that I only wanted the extraction done today he invalidated my concerns and spoke in a very condescending way. The appointment was canceled i got my refund. I told the receptionist that her doctor is very arrogant and needs sensitivity classes. They lost a patient. I won't be back.

Dr. Bongiovi and staff are wonderful!…read more They have made my son feel comfortable since our first visit (over 12 years ago!). The atmosphere is very child friendly. The waiting room has a giant artificial tree in the lobby, as well as a separate room for patients to watch a movie. Once further inside, the decor is professional and kid friendly. They have TVs for the patients to watch during their cleaning or procedures. The X-ray aprons have smiley faces on them - how cute is that? To this day my son still gets a reward coin after his cleaning to use in their prize machine. :) Dr. Bongiovi is the Best! He is very patient, honest, extremely skilled, and compassionate. We have never had a bad experience. We will be sad when our son is at age to move out of this pediatric dentist. I have referred many patients here, and will continue to do so!

Hands down the best pediatric dentist! If your child is…read morenervous about dental treatment, has complex dental needs, is special needs or requires sedation...he is your doctor!! The staff are polite, courteous and helpful. Absolutely the best experience for my little guy.

A wire on my sons braces popped off and his regular orthos office was closed. However when we…read morecalled we found this location was open and we got a quick apt. It was an hour away but he couldn't stay with his wire out for 2 more days. So I drove him out here. Once we got there they checked us in and took him back almost immediately. He wasn't back there for 30 seconds! They undid a clip stuck the wire back fastened the clip and he was done. No charge. I mean I was glad it was fixed, but I just drove an hour for 30 seconds and was looking at an hour drive back! 30 seconds?! Couldn't they have faked it for 10 mins or so to make me feel better about the drive? I mean come on... Really the fact that they got us in here asap, took care of it no charge, and we were done in less then a min... if it wasn't for the drive I would have said this was the best doc visit ever!

I had concerns during my child's dental procedure that led me to seek care elsewhere. During the…read moreappointment, I asked questions about the medication being used and how it was being administered. My child became very upset during the process, and I asked the provider to be gentle and mindful of her discomfort. At that point, the provider became upset and chose not to continue the procedure. I then requested to speak with management to address my concerns. I later followed up and also filed a report with the appropriate dental licensing board. I also have family members who work in the dental field, and after explaining my experience, they encouraged me to report the situation due to concerns that it did not align with standard patient care practices. After I raised my concerns, the office contacted me and tried to explain that the provider did not show frustration during the procedure. While I understand that everyone is human and emotions can happen in stressful situations, my experience as a parent in that moment felt very different and concerning. Because of everything that occurred, I felt it was necessary to report the issue and I will be seeking care elsewhere. I also recommend that other parents ask clear questions about treatment plans, medications, and billing before proceeding with care