BEAUTIFUL SELECTION BUT UNPROFESSIONAL FABRICATION AND OVERSIGHT…read moreThe Selection & Initial Sales Experience: This shop easily has the best selection of remnants and slabs in the immediate area. I found a beautiful marble remnant that I loved. Initially, the salesperson was very helpful and proactive, even taking the time to mark the specific cuts with blue tape to ensure we were on the same page. The Process & Delays: Unfortunately, the experience broke down during the fabrication phase. I was given a specific day for pickup, but the pieces weren't ready when I arrived. This went on for several days. Quality Control & Fabrication Issues: When the pieces were finally "finished," I'm glad I inspected them. The work was unprofessional: * The "eased edge" was very uneven. * The corners were chipped and not cut straight, and the bottom edges remained rough and uneven. At this point, the salesperson was no longer helpful or even involved. I ended up in the back of the shop personally dealing with the fabricator, trying to see if the errors could be fixed. As they worked on the stone, the quality didn't improve. It felt like I was being asked to supervise the work, which shouldn't be the customer's job. There was no internal quality control or professional assessment of the pieces before they were handed to me. The Conclusion: The shop eventually admitted they couldn't meet the required professional standard and issued a full refund, claiming the stone was too difficult to cut (despite it being a marble remnant from their own yard). However, given the uneven edges and lack of oversight, it felt more like a lack of technical execution and professional management. It's a shame because the material is excellent, but the fabrication process was a major disappointment - and now I have to drive to places much further away to look for a suitable stone for my still unfinished project. This area really needs a store with a great selection and expert fabricators.

Olympia marble is a great family owned business. Very knowledgeable and helpful. I've read some of…read morethese reviews and I have to say I did not experience any problems. I went in for a bathroom redo, counters and tile a few thresholds and it all came out beautifully! No hassle's. Yes they wanted a deposit but that's normal in any business. I recommend Olympia Marble and Granite to everyone.

My wife and I had to climb over our old claw type tub. When looking for a walk in shower. We were…read moretold it would take over a month. Only had one bath room. Bay State Bath did it in less than a week. It looks great. Thanks to Fabio, Jorge and Dana from Bay State Bath. Also all their people at Bat State Bath. For great job. Thank You

I recommend this company if you have patience. They will say in a day. I'm sure some bathrooms can…read morebe done in a day but this company took care of the bathroom in my mother's house. The reviews were read before hand but my mom had faith in Jennifer. I recommend them because they took care of my mom but go into the project knowing you have a part to play as the customer. I will say a few people who came here did not do their job. They never returned to finish but Jennifer did make sure the bathroom was what my mom wanted and was taken care of. Highly recommend the personal experience we have had but if you have high expectations then shop around. The bathroom was not done in a day (originally thought it would be) but due to the work that needed to be done it took longer however they made sure it was completed and what she asked for. Jennifer I have not met personally but my mom loved the way she took care of the bathroom and made sure my mom was happy. I wish I could remember everyone's name but there was a man who came to plaster he was wonderful. We had Emily an electrician who I mean made the saying "a woman does it better" and a man named Paul who came to do the Window. They came in 100 degree heat with no AC in our house. The little things are what made this company great. Some reviews make sense others are understandable and some are just not the experience we had thankfully. We are happy with how every situation was handled and how the bathroom looks. Minor complaints but nothing significant enough to give a 1 star. If I had to review each worker that came to the house some would get 1 star or less and I understand it reflects on the owner but the owner heard the complaints my mom had and if we didn't speak up then I don't think Jennifer would even know they sucked. The good ones do deserve recognition so this review is for them and Jennifer.

I absolutely recommend them. Real professionals in their field !…read moreThey kept their word on timing and on the outcome , which was super !

I had Harry Carpet at my house they installed a rug in an attic bedroom they were great! We love…read morethe new rug and the whole experience was top notch from the day I walked into the showroom to the day it was installed very professional and hard workers great experience all around the installers were polite friendly and efficient they did a great job on a hot August day. Thank you Susan from South Boston

We were impressed by the overall experience working with USA countertops. We showed up minutes…read morebefore they closed and they stayed open without making us feel rushed. They provided countertop samples for us to take home and sleep on before making the final decision. The overall turnaround time very fast! Their pricing was competitive with other local distributors. Highly recommend this company. We got quartz countertops in a honed finish.

Came highly recommended. Good price and installers were pleasant and professional to work with. The…read moreTemplate work was poor. Had a waterfall edge and instead of it going tight to wall The gap was filled with caulk. Had a hearth top done in stone and again gaps where it should be tight to wall. Apparently it was my fault for not informing the installers is the response i got. Thought it was very unprofessional. overall decent job but for a high end finish i would not recommend!

Can't say enough good things about Millbrook. They were very professional and also helpful with any…read moreconcern I had with my new home. They made sure everything went smooth for me through the whole process and for that I highly recommend to anyone intetrsted!

I tried to begin working with Millbrook to build a home but when I spoke with the owner, Karen…read moreOrlandi, I was shocked at how rude she was. She repeatedly cut me off, wouldn't listen when I spoke, and quoted me prices that are beyond ridiculous. I felt completely unwanted as a customer. Everything that I brought up, she would tell me every difficulty or issue that could ever possibly become a problem and then just go silent as though waiting for me to decide we didn't want to build after all. She refused to listen to what I was saying, would constantly speak over me, and was incredibly condescending. In the end, after being quoted $900k for a 3500 sqft duplex, and over $300k for a garage with a small ADU, I said no thanks and am taking my business elsewhere.

I was looking for railings for my front porch so I googled it. Brooks was one of half dozen or so…read morethat popped up. I checked three of the recommended. Brooks was the easiest by far. Everything is done online. I took a few simple measurements and sent them a picture of the steps and had a quote via email the next morning. Once I agreed to the estimate, a professional came and double checked the measurements. A few days later I received an email with a proposed installation date. I accepted and even with a rainout day, the project was completed in two weeks start to finish. The employees were gregarious and professional. I was extremely happy with the price and the finished product. I highly recommend this business.

I was looking for a handrail for my steps. I was quoted a…read morereasonable price and very happy with the product and installation. Kevin Attleboro

Very professional crew. They advised me on a project that enabled me to avoid my home insurance…read morefrom getting cancelled They even followed up about it and sent a letter stating that the problem was solved and everything was done to code. If you want everything done correctly and the eyes dotted and the tees crossed, call them for your next project.

Two years ago, we had our garage roof replaced in accordance with the seller, just before closing…read moreon the house. Now, after last week's storm, we're getting water under the roof because they did not replace the step flashing according to the contract that they signed and blamed the previous owners. Their supervisor, Derek, is a very dishonest person and well known for his garbage work quality. If I were you I would stay far away from doing business with a company that doesn't stand behind their work and responsibilities. Greed at its best! Do not believe the hype!

My wife and I got excellent guidance from Darby at Norfolk Kitchen & Bath (Braintree location), who…read morehelped us figure out what we wanted, at a fair price! We couldn't be happier with the result! (Note that in this photo, we haven't yet replaced the mirror, that's why it's a bit too small!) My one note was that Norfolk's own contractor labor was pricey -- and we ended up deciding to hire our own contractor for the install.

We recently contracted Norfolk Kitchen & Bath to do a complete renovation of our master bathroom,…read moreand we could not be happier. From the initial design process with Danielle we felt at home with her guidance, and she made the entire experience fun and enjoyable. Danielle was extremely knowledgeable, and put us on the right path with regard to our budget, design expectations and really helping us to understand how the entire process works. Right from the beginning, we knew we had reached out to the right company. Then came the build process, in which we were fortunate enough to work with Steve Costa who not only juggled a third-floor walk-up, a building from the late 1800s, but also an extremely pregnant woman who was keen on getting this project off the ground and completed as quickly as possible. Steve led a fantastic group of NKB employees and subcontractors, but I would be remiss to not give a special shoutout to John and Mike who were our dream team carpenters, kitchen décor experts, and mental support during the project. Our dog clearly misses Steve, John and Mike as they became best friends it seems during the project. Additionally, Kelsea from the PMA team was a huge help in keeping the schedule/accounting on track for us. We were THRILLED with the final product (photos attached), and we are so very thankful for all of the hard work of the entire NKB team to bring our dream bathroom to life (before the baby, may I add)! If you are looking to have work done, look no further than NKB. We know that we will be using them in the future when needed, with no doubts about it.