Phenomenal from start to finish! My mom has some balance issues lately and commented how she really needed railings on here front cement stairs before winter. "Those darn steps get pretty icy" and she was "Concerned the aging Mailman might slip and fall". She's correct about both.
I contacted Tom at Brooks Iron Works on a Wednesday and sent him the address with a picture to assess the steps. He said he could come out the next day to look at the job if that was okay, since Mom lives in West Bridgewater. I told him that would be great as I was planning on making the railings a gift for my Mom's Birthday.
True to his word Tom contacted me on Thursday afternoon,(which was less than 24 hours) with a quote which included materials, all labor, and a proposed time frame. A quote that was far less than other companies and included a shorter time frame to boot. He even asked me when my Mom's Birthday was (so I could give them to her in time) and if I was trying to surprise her with the gift or not? For real in this day an age!! He was even prepared to work a schedule around my Mom's just incase it was.
My Mom's beautiful new railings were installed on the following Tuesday. Yes that's less than a week from the initial inquiry. The employees were cordial, efficient and professional. The installation occurred in what seemed like the blink of the eye. The stairs were tapped off so no one could use them or the new railings by mistake.Then they checked in with my Mom to let her know to wait a day before using the railings and make sure she didn't have any questions.
I highly recommend Brooks Iron Works. A+ for workmanship and kindness! read more