Okay 1st - I gave 2 stars because the Salesman was nice helpful and our first new vehicle purchase went smoothly -- A jeep 2025 rubicon with 44 miles on it! We asked salesman bout service dept. he said was excellent and nice !! 2nd- he got nice part right but when I brought my jeep in for we owe you.. the service tech not help and had to walk up to service desk !! That's not problem I left jeep that morning! No call no info on car so I call it's 4:30 pm and the mechanic hasn't even started still working on another car from other day ! So I go pick it up second apt 7am drop off get call they can only put on running boards there's parts missing out box for winch. Now here's third apt. No call no nothing same as first and now they upgraded with some steal number I didn't even want wire connection exposed to elements looks like crap! When I asked for my old part it became problematic. I explained I just purchased new vehicle the parts are mine and they are under the warranty and salesman said they only work with their parts and warranty!! Since rails was new if needed I could have them put back on for crawling!! Well got the rails not original bumper. But they tried to make it right and put this poly coat on car ! Well they didn't get it all off ! It's on trim it's on soft top omg ! But sad part is I was born and raised here for 49 yrs and had a jeep before from time to tim whitehead and to me that is was the only dealer with good customer and service and service dept ! I just can't believe it was so hard to get new jeep in for new parts and get the run around as I did and then act like I was the problem !! But want to say thanks to the smooth over man Richie who tried but no one from service or Richie came to explain the winch or service preformed ! I thought that was the service rep job ! Seems to me to many people not doing job and no communication especially from dealership to customers. I'm tired as woman a local to be treated any different than if my husband had brought in jeep. It's 2026 and everyone should be treated the same! What a shame I now have to go to another city just to get fair treatment and communication on service if vehicle now we have 10yr 100.000 mile warranty and can't take it but to dealership ! Lord let next one be better . To the owner of mitchell I was customer with another vehicle before you moved off Rucker blvd. And service was great but this no thank you. You need to do review or ask customers what's going on this is crazy ! To much for new purchase regretting ever purchasing Jeep now. To customers please call and check on your vehicles and ask questions because they don't volunteer information and if they do they lie tell ya what ya want to know or what they want ya to know . Good luck to their customers! Beware.....we didn't even have our jeep a month and this...and purchased from them ....if communication was better and the lies I .. no screw them im done . We done . read more

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Less than five months ago I purchased a Jeep Compass from this dealership. A month ago, I paid over $2300 for a new air compressor and transmission. The ""service" department stated I had a two year warranty on the new parts and would contact me before the end of business; however, three calls later I am still in the dark! read more

Great experience with Zane and Tommy. They went above and beyond to make sure everything went smoothly. I would highly recommend them.

0/5 stars review I purchased a certified pre owned 2019 Ram Laramie Longhorn about a year and a half ago. Since then I have had to take my truck back to this dealership twice to have it's front CV axles replaced. This is the only dealer that has touched my vehicle until I recently moved due to work (military). I noticed I was having a wobble in my steering wheel again and took the truck to get a tire rotation as well as brakes looked at "surely it can't be the axles again, they just replaced them in April of 2022" I thought to myself. At the new local RAM dealership I learn that the front passenger CV axle is blown once more. And I am also informed that the front differential is also damaged and appears to have been damaged during a hasty repair and will also need to be replaced. Now for the bad news. I am informed that it is not under warranty from RAM because it is not considered wear and tear, it is the fault of a RAM tech failing to repair it properly. The new dealership informs me that I must pay out of pocket or have the dealership that made the repair pay ($4026.94). So thinking that I was dealing with professionals, I reach out the Mitchell RAM and explain the situation. Initially I am told the warranty work done on the last repair has a 2 year unlimited mile warranty, so when I explain that it's not covered and either they or I have to pay, I am asked to send photos (attached) and Reggie (Mitchell CDJR service manager) says he needs to contact his boss (Bob a higher service manager of 5 dealerships) to make this decision. I specifically ask to speak with Bob as well and make 6 different phone calls to reach him and never get to speak to Bob. Another day or two later I call them some more, I still do not get to speak to Bob, but Reggie informs me that "Bob's not in.... He isn't going to pay". I ask Reggie to have him call me or if he would like to speak to my attorney, Reggie says he'll pass along the message. I call back moments later to reach the GM Darren Wilson. I am told he is out and not sure when he'll return. I ask for Josh Maloy as he was there the day I bought my truck, and I had seen him at the chop each time I got my CV axles repaired. He faintly remembered the purchase and I explained the situation. He understood my frustration and informed me he would reach out to the GM and see what comes of it. I get a call later that day from Reggie once again and this time he says that "the owner is looking into it, we'll give him the photos and info and get back to you" I see that as good progress! Maybe now the dealership that damaged my truck will see to it that they make things right. The following day I get a call saying that the owner will not participate. I still haven't heard from Bob himself, I still haven't heard from Darren himself even though I have called several times and requested to speak with them. I have passed my phone number through reception and Reggie at least 3 times and simple contact request's have not been met. 1. The certified pre owned 5 year 100,000 mile warranty means nothing when the dealer breaks your truck and then doesn't want to fix it. I almost thing that they've instilled a flaw so that they can keep getting warranty work paid for by RAM so that Mitchell RAM doesn't have to pay their techs themselves. 2. Their contact is terrible. If the owner, Bob, or Darren do not want to speak to me they can and will be speaking to my attorney . It's a shame that this has happened, they express that they are greatly appreciative of their military but when they have to back it, they say things like we're "not in" or "not going to participate". do not buy from Mitchell RAM, make the trip to Dothan, you truly can't understand how grateful you'll be unless you're regretting it and it's too late. read more

Make sure to ask for Chad to help you selecting your new vehicle. I preordered my Ram 1500 with airbags, level 2 package, and night edition here at Mitchell and I can say I had a great experience. Chad was very informative with the whole process and always texted me for updates. Let's be honest, no one likes going to the car dealership and wait for hours and only get ripped off by them. I spent a total of 2 hours combine from ordering to picking up the vehicle and got exactly what I wanted. Chad even got my truck ready 10 days before the estimated pick up. I highly recommend Chad Thrash and his team and would definitely buy from Mitchell Ram again. read more

Mitchell Chrysler Dodge Jeep Ram - Car Dealers Near Me - Enterprise, Alabama

I left my Dodge durango Monday was told Wednesday the tire wasn't fixable. They wanted to charge me $276.00 for a new tire. A patch that was on the tire was leaking. So I took it too Goodson tire in and out within 30 minutes not 3 days and they patched it. I wont be giving Michelle Dodge another dime. The Durango and tires both came from them . It only cost me the price of a tire repair. read more

I'm currently sitting in the service department waiting area to get my 1:30 pm appointment oil change done. I got here @1:25, it took about 15 minutes to get checked in even though their was only one car in front of me that had already been there before I arrived. It's now 1:58 and nobody is working on my car. So much for making an appointment. Very disappointing first experience! I hope there is Dodge Ram dealer in Dothan. My lease is up in a few months and we were hoping to buy a new truck locally but having second thoughts after this visit. read more

Mitchell Chrysler Dodge Jeep Ram - Car Dealers Near Me - Enterprise, Alabama

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So I've reached a point in my life to just ensure accountability is held against all who decide to ignore it. It started in June of this year (2024) when I took my wife's Jeep in for service. Got it, got out and went about my business. Later that day, my wife called when she got back home from work and told me she had an oil leak under the car. When I got home sure enough there was a big leak. Pressure was down to below 16psi and it was still leaking. This was due to the mechanic not ensuring the oil plug bolt was secured. Probably finger tightened. I called and told them about the issue and told them I went, bought two additional quarts (saved receipt from the same day) and the gentlemen said he'd refund me by mailing a check for $50. This never happened. So when it came time for the Chrysler review sent via email, I laid it out word for word. A short while later the service manager called, goes by the name of Dave. Apologized for it all, said after the computers are working he'd send the check and give me and the wife a 2 year compliment oil package. I said fair enough and that was that. Gave it a month after seeing nothing again and around 12 July I got a voicemail (still saved) saying the computers are working now and things will be sent. It's 1 September and I still have seen no response or resolution. So, where is the accountability? Should I send the receipt complaint and voicemail to corporate? When does the little guy say enough is enough with being pushed around by big businesses? Just beware fellow soldiers and community of Fort Novosel and area. read more

Would not recommend this shop. I made an appointment for my Jeep to be repaired. 4 weeks and $474 later i had to retrieve my Jeep unprepared. Was told to repair it would cost an additional $2500. Took it to someone else and got it repaired for $179. read more

Last monday Me: your piece of shit 8.4 in Uconnect radio is draining the battery on my truck be cause it is malfunctioning. Uconnect: well there is nothing we can do you have to take it to a dealership. Dothan Chrysler Jeep and Dodge: well we can order a radio but we have no idea when it will be in for replacement you have to call Uconnect. Uconnect: we are sending a radio with at ETA of June 12th. Me : well I need it asap because the last one that malfunctioned took 4 months to replace. Uconnect: we will get it sent out immediately. Today: Me: Hey I really need the radio it has killed my truck battery several times Uconnect: our ETA shows it will arrive June 12th Me: Hey buddy look at your calendar and tell me today's date Uconnect: it's June 14th sir Me: you don't see an issue with that? Uconnect: well you can rent a car and submit for possible reimbursement or if you have an extended warranty call the dealership for a rental. Me: Hey I paid 3k for an extended warranty my truck needs service and I need a rental Mitchel Chrysler Jeep and Dodge: well we can't give you a rental untiil we have done a diagnostic. Me: ok so can I drop it off today? MCJD: no sir we don't have an appointment available until June 28th. Me: does DCJD have to honor this warranty? MCJD: yes sir they do Me: Fine thanks for nothing Me: hey I brought my truck in over a week ago to get my radio reached it was supposed to be here Saturday and didn't arrive can I get a rental because it literally controls everything in my truck. DCJD: no one in service is answering so I will have to have them call you back. So I just want to send a shout out to the fantastic people that can't and won't do a damn thing for you even after paying 3k for an additional warranty. read more

Love this dealership! Everyone there is helpful and knows all about the vehicles even the smallest details. We have worked with Chad Thrash since we purchased our first car from them. Chad is amazing, looks out for our best interest and gives us concierge type service. Total trust in him! read more

My wife took her Jeep to get four new tires and an alignment. After 2 1/2 hours they brought her car back and said they weren't going to do the alignment because it was too late in the afternoon. Then tried to charge her for the alignment and an extra hundred dollars on top of what was quoted when she first walked in. read more

Husband bought his dream car from the dealership in Dothan. We could hear something in the engine and the other dealership just couldn't (or wouldn't) even try to get us in. We tried Mitchell. And were we impressed! They found the issue, took care of a faulty water pump and handed over a clean vehicle that was 100% fixed. Highly impressed! read more

Hope you don't expect them to keep there word or keep you updated on your order. I ordered a truck from them. I got a email from Ram about in incentive after I order the truck I was texting my sales man Chad about it while we were texting he called me so we could discuss it. Convenient so when it came time to apply it he tells me it's not valid. I asked them why he lied about verifying the incentive and he denied what we talked about. Than when I spoke to the sales manager he accused me of lying and said he couldn't be sure as to what was said. My truck came in with a few chips on the door handle the fix looks like my kid took a paintbrush to it. The only communication I had during the entire time was when I called for updates. The day Chad told me my truck was going to be in and that I could come pick it up it wasn't. He never bothered to let me know till the day of when I called him. 3 weeks later it came in. Like I said if you want a dealership that doesn't keep it's work this the place for you. I would would drive to another state before I gave this place my business again. I would recommend that you would as avoid this place like COVID. read more

This guy has an ad on the radio talking about great his repair shop is. Yeah right. I've been there twice and they pissed me off both times. Talked to me like I was a three year old. Didn't do what I asked them to and then overcharged me for what they did do. The last time I went in I had 68,000 miles on my Dakota with a 70,000 mile powertrain warranty. I had a complaint about the transmission and they just blew me off. The mechanic "test drove" it and told me it was my imagination. Six months and 4,000 miles later I need a new transmission. You'll never get me to believe that there wasn't a problem with the transmission when I took it in. They just didn't want to do the warranty work. read more

They tried to sell us a brand new, year old 2500 for $9,000 over market value. Our salesperson kept saying "oh it can be done!" I'm sorry I doubt YOU can afford an $1100 truck payment and neither can we. We won't be back to this dealership!!! read more

Very unprofessional. They actually damaged my Jeep Wrangler when I brought it in for a servicing. They sliced the front axle air vent tube for the 4x4. I took it back and told me that's the way it supposed to be, but that's not how it came from the factory. They will never get my business again. read more

We purchased a 2013 Dodge Charger, Michelle Strickland our sales person worked hard for us. Thanks, Lydia and Shane read more

This place is an absolute joke. The salesman I had tried to put me in a vehicle I did not want. For a ridiculous price. The advertising on the radio is false. It does not get you approved. Making almost triple what the advertisement stated, a trade and cash down gets you in some piece of shit. I will never recommend this business to anyone. Don't waste your time. There are more helpful interested dealers out there. They will get you I the vehicle you want and the price you want. You lost my business as well as my companies. read more

Took my 2007 Sebring here earlier this week for an oil change and a 102,000-mile maintenance service. I dropped it off right when they opened at 7:30 and got the car back at lunchtime. Overall, I had a good experience. I showed up knowing what needed to be done, but asked them to please let know of any minor or major problems they see in the inspection. Woman called, told me I needed some minor replacement parts (nothing major thankfully). I called to check on the car shortly before lunch. I really needed it to be done because I wasn't going to be able to pick it up by closing if it wasn't. When I called at 11:45 a.m., the guy on the phone said it was still being worked on and it would be about an hour. I explained I was really hoping to pick it up at lunch. He said he'd find a way to get it done, which I very much appreciated. Had the car back at 12:30. Based on this one experience, I'm happy. MUCH happier than the original place I chose, Expert Tires, which high-balled me on the price originally and sent me a coupon in the mail that noted they were open on Sundays. Sunday came, drove my car up there, not open. To the Chrysler dealership I went. read more

I've done business with Tim Whitehead since 1999. Bought 5 new cars from them and never had a problem. Their service department manager, Jan, has always gone out of her way to ensure that all my needs and questions were taken care of quickly and professionally. Warranty problems ( one or two in eleven years) were always done properly and in my favor. I do not hesitate to recommend them to anyone. read more

I had a HORRIBLE experience with this dealers service department today. In my opinion, Chrysler should re-think who they give a 5-star rating to. My wife took her car there to have the windshield wipers fixed. She was told she had to pay 800 dollars to get a new module before they would work again. I assumed someone had taken apart the wiper motor and checked the voltage coming from the wire and maybe tested the wiper motor by applying voltage to it. I assumed wrong. When my wife picked it up, there was no change in the problem, the windshield was broken, and she paid the $800.00. The dealership agreed to replace the windshield and told her fixing the windshield wipers would be even more money. I lifted the hood that evening and saw that they had not even looked at the wiper motor. No one ever tried to troubleshoot or find out if the bad wiper motor caused the module fault. It was simply easier to change an expensive part and ask for more. When I explained to the manager that I believed they had done unnecessary work and I believed they were not telling me the truth, he threatened to call the police because I insisted they were not telling the truth. I believe that they knowingly stole from me by not fixing the obvious problem. Here I am $800.00 later with a bad windshield wiper motor, a broken windshield, and a general manager threatening me with arrest for complaining about their shoddy work. I would have been better off giving $500 to charity, buying a wiper motor for 50 bucks and doing it myself! read more

I am thrilled with the service I received from their parts and service department. A recall was issued on my 2008 Jeep Grand Cherokee. I dropped it off on Saturday and it was ready Monday afternoon. That's one business day! I will definitely be returning for future service. read more

I recently took my truck to this dealer to have the air conditioning fixed. Other than having a problem with the air conditioning there were no issues with the vehicle. I received a call explaining that during the process my battery had suddenly died. I had never had any problems with my battery prior to this. I expected that the dealership would replace the battery they clearly had a role in breaking. Instead, I was told by a very rude service manager that they would not fix their mistake. They told me that they didn't set out to break my battery and these things just happen sometimes. I was very disappointed by the lack of professionalism at this dealership. I wold not recommend anyone take their vehicle here to be serviced. read more