I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them. read more

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I honestly don't even know where to begin with my escapade and interactions and experiences with this place. I'll do my best to keep it brief! I got my car from here as a used car. Upon such purchase I asked for the service records, for my knowledge and records, and I was never provided it until my final interactions with this place. This interaction I am referring to was with Fred the GM of the location, which to spare complete detail went as follows; I asked if they're supposed to service all vehicles before they're sold, why I was told mine was not (Fred later "found" it and hesitantly emailed it to me after in a better way of saying "I don't know what difference it makes for you to have it" when I had asked for it Four times), I mentioned how I'd specifically asked for certain things to be looked at as I had previously had my car inspected prior to asking them to fix it and these such things were either neglected to be fixed in general or were improperly fixed causing such parts and my car to break further, mentioned how Mitch with the services department had told me untruthful things that my warranty company had "said to him" (a warranty company I have through my personal bank that I got my car through) and yet when I asked them the same questions they gave me the same answers, repeatedly, which was not the same as what Mitch was saying. I also asked for a copy or really an email to be forwarded to me from Mitch, simply of the photos he was required to send my warranty company of my vehicle from prior to them "fixing" anything on my car and was told he "no longer has the email".. seems kind of odd for a major dealership to not have record via email on a company email of pictures they were sending to a warranty company, not to fret though as I was provided said photos directly from my warranty company whom had no resilience when I asked for such! Onto the next things that were uncovered, upon bringing my car to another shop. I was informed that the things I had asked Hyundai to look at and fix were still untouched, and were fixed properly by the wonderful shop that I'd brought my car too! It was also brought to my attention that the Cv Axle Hyundai "fixed" was stretched to fit and caused it to fail, was also an aftermarket part but was claimed to be an OEM part and was documented on my invoice and the invoice sent to my warranty company as an OEM part with such part number, however upon inspection and verified by removal of the busted CV Axle that was put in place by the service department at Hyundai, the part number on said part does in fact not even match the part number that was listed on said invoices at all. Which correct me if I'm wrong.. is fraud? And the icing on the cake was that Hyundai washed their hands completely of the situation and "corrected their wrong" by telling the shop my car was at that they'd order the OEM part and have it delivered to that shop and have him fix it, because they're "no longer servicing" my vehicle. To put into perspective of the timeframe this all partook in, my invoice from Hyundai began 1/6/26 and was labeled "ready" on 1/13/26. My car was then again inspected by the shop that fixed my car properly, around Valentine's Day and scheduled to be fixed on 2/25/26 and was picked up 3/4/26 and during the duration of the week my car was properly being fixed, was when I had my interactions with Fred and uncovering the improper details took place. read more

Mitchell Hyundai - Cv axle Hyundai put on (removed bc it's broken) - Car Dealers Near Me - Enterprise, Alabama

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Service is scheduled you will be taking care of and service department Mich will go out of his way outstanding service and velue

Everyone at Mitchell Hyundai are so great! We have a Hyundai service right down the road from our house in Dothan, but we make a special trip to Enterprise to have our car serviced because the service is outstanding. We are always in and out, and if the wait time takes longer than usual, the staff always comes to update you on what they are doing. From the sales to the service, they have hands down won our business for life. read more

If I could give 0 stars, I would. Bought a used car less then 6 months ago. Within the first month the check engine light came on, we took it in, they said to take it to the Buick place to check the catalytic converter. Took it to Buick, they said it was not the catalytic converter and they would have to wait for the light to come back on because Mitchell reset it. It was under warranty. Fast forward to now, the light came on again. Took it to Mitchell and it's 450 and the valve cover pvc. I said fine fix it butvI feel like I got screwed because they turned the light off so Buick couldn't find the problem. The general manager is arrogant and condescending. I said fix it, he says no, I think you should take it somewhere else because you are not going to be happy with our work. I said no just do it, I'm here now., no you need to take it somewhere else. Took it to Buick, 260 to fix it. Mitchell is a rip off and they take hours to do service even when you have an appointment. Run from them! read more

They have very good customer service and deals that make you feel welcome and at home

The service department is very unprofessional! Appointment was set for 7 am. Called a few hours later and asked the status of my car was told that they are working on it and haven't found anything wrong. Called back around 230 was then told no one had an opportunity to look at my car. So, I advised I was having someone pick the car up shortly. By the time the person got there they were working on it. They never called me and advised the person who was picking the car up the total expecting them to pay. Service guy told me it was a favor to me. Told me a flat rate and the cs rep that took my payment not friendly at all. In fact, this was not a favor this was supposed to a service completed prior to me having to make an outreach to them. I've used this company for years and this has been the worst experience I've ever received! I will not be purchasing or servicing another car there! read more

I have a santa fe sport eith 36000 miles on it that had some wheel speed sensors going out. I called to set up a appointment in Nov., and they told me to bring it up there Dec. 21. I drove it up there, gave the guy the key, and he asks me if I wanted it washed. I said yes, and he drove it back to do a diagnostics. He came back to me and said that both the rear wheel speed sensors need replacing and it would cost me $550 because it was 26 days past warranty. I told him no I wasn't going to pay that when the sensors are only $25-$50 and consists of taking the tires off and just replacing a sensor. Well he charged me $100 for a diagnostic fee, which literally he plugged his scanner up to the car and read the codes, didn't even pop the hood. When I got back to the car, it wasn't even washed read more

Mr. Sneed, Please share our responses with your Mitchell dealership and staff. Mr. Clay Stewart, You and your team personally made a difference in our 2002 Chevy Trailblazer purchase from Mitchell Hyundai. I would like to take a minute to recognize the people who helped make it possible and know how much they are appreciated. Clay ~ you took the approach to directly see all opportunities available to the customer and meet or exceed the uniqueness of our needs. ~ Thank You! To include your team of exceptional people ... Mr. Ricky Udics ~ the showroom Sales & Leasing Consultant ~ a really pleasant gentlemen ~ who greeted me with a smile and truly understands the reason you choose to purchase a Mitchell Dealership vehicle in the first place ... To a real pleasant gentleman ~ Mr. Tom Flint ~ in the Finance Department ... who recommended the Shrimp Po'boy from Annie's. Additionally, Sales & Leasing Consultant ~ Mr. Dillion Toole ~ I look forward to shaking your hand soon and thanking you personally for each step you took to ensure customer satisfaction! Included in our memories, The Mitchell Family ~ please continue your success story of sharing blessings and making a difference in people's lives! Wishing you all a blessed prosperous year read more

Do not go to this place unless you have nothing but time. They took 3 and a half hours to do an oil change and I had an appointment at 8 am. I also told them to check my fan and brakes which they disregarded what I asked and they did what they wanted to do. On top of that Fred Sneed (general manager) pushed me and called the police because I wouldn't leave because I wanted to know why my car didn't get the services I asked for. He also spoke bad on his employees while we were in his office. This place is horrible and think they can just do anything to anybody. The service department sucks just like the general manager (must be homeboys or something). Assault charges are being pursued due to Fred (the wanna be manager) pushing me out the door and possible lawsuit. They also banned me from coming to their establishment due to me wanting to know why my car didn't get the service I requested . Wish I could give half a star. read more

This company has no values. They broke my keyless entry button on my car while they were performing maintenance on it and now except me to pay to fix the problem they broke. It is really to bad because there are some really good people who work there but it seems the service department are as shady as you would expect from a company with no values. read more

Please! Please if u read this, go somewhere else for your auto motive needs. These guys are terrible at what they do. Gone there twice and both times they end up fucking something up and making me pay for it. Let your friends and family know also so these guys are forced to improve there service. Thanks bye read more

As a dealership for a company selling vehicles with a 10 year 100 thousand mile warranty I expect nothing less than for the warranty to be honored. My husband has a 2015 Hyundai Sonata, with less than 100 thousand miles, and we've regularly used this particular dealership for oil changes. My husband has not once but twice explained to the service department that his Sonata has been using oil. They've explained that it is a normal occurrence for his engine to use a quart of oil every thousand miles, although this hasn't been happening the whole time we've had the vehicle. He even spoke to one of the service department techs last week and they told him if it were their car they would trade it. So we will probably be taking it up the chain to corporate because this is UNACCEPTABLE, it's basically false advertisement, and as a military family we don't have time for the car to be doing things that could potentially cause it to break down and the company not wanting to honor their warranty, don't offer a warranty you don't want to back up. read more

From sales to service (and my car is over 2 years old) these guys (gender neutral) take great care of you. The sales department call regularly to check on my satisfaction and the service guys always get it right the first time and arrange things to meet my schedule. My car is 25 months old and has over 75000 miles, so I drive a lot! They get my car in when I am in town and let me know whats needed if I missed something. Great dealership!! read more