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    Advance Auto Parts

    4.0 (1 review)
    Closed 7:30 am - 9:00 pm

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    4 years ago

    Helpful 3
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    Dowling Truck & Tractor

    Dowling Truck & Tractor

    (4 reviews)

    These guys are awesome. They are always helpful, informative, and keep their word. Great selection…read moreand very good prices.

    Being unreasonable! That's a poor decision and a poor way to treat a customer (former customer…read morenow!). On April 28, 2020, I made a trip to Dowling Tractor and Supply to inquire about a problem I was having with my Craftsman mower's drive belt. Dowling had "repaired" it in January, 2019. The drive started giving me signs of NOT working in late September and early October; only six mowing months after their repair. So, Mr. Dowling informs me on April 28, 2020, upon my visit to solicit assistance with my now, NOT working drive; they no longer work on anything which they do not sell. Doesn't matter that it was just last mowing season that they accepted my business and my money! Doesn't matter that my mower's original drive belt lasted 6 - 8 years and theirs lasted one season! Doesn't matter that maybe it isn't my mower but possibly a faulty repair job, or a bad belt was installed! Yep, none of that matters! Point blank, Dowling will not stand behind the service they performed. So, what matters? Certainly not being reasonable about my complaint and their responsibility to at least look at my mower. Certainly not my money which I paid them for their services. Certainly not attempting to satisfy this customer. So, what lesson is being taught to the paying public, we consumers? That during these times of economic distress: we should support, purchase, and utilize the services of our local small businesses. That it is in OUR BEST interest to see them through these hard times. That they are the life blood of our economy. Really? Seems to me, this a one way street!!! I think: handshakes, one's word, truth and honesty, integrity, and good business practices exist only in bygone eras. So sad, because I know as a society, we still try to teach our children and grandchildren these and other values which seldom see the light of day, these days. What do you teach your children/grandchildren Mr. Dowling?

    Mitchell Hyundai - Cv axle Hyundai put on (removed bc it's broken)

    Mitchell Hyundai

    (14 reviews)

    Mr. Sneed, Please share our responses with your Mitchell…read moredealership and staff. Mr. Clay Stewart, You and your team personally made a difference in our 2002 Chevy Trailblazer purchase from Mitchell Hyundai. I would like to take a minute to recognize the people who helped make it possible and know how much they are appreciated. Clay ~ you took the approach to directly see all opportunities available to the customer and meet or exceed the uniqueness of our needs. ~ Thank You! To include your team of exceptional people ... Mr. Ricky Udics ~ the showroom Sales & Leasing Consultant ~ a really pleasant gentlemen ~ who greeted me with a smile and truly understands the reason you choose to purchase a Mitchell Dealership vehicle in the first place ... To a real pleasant gentleman ~ Mr. Tom Flint ~ in the Finance Department ... who recommended the Shrimp Po'boy from Annie's. Additionally, Sales & Leasing Consultant ~ Mr. Dillion Toole ~ I look forward to shaking your hand soon and thanking you personally for each step you took to ensure customer satisfaction! Included in our memories, The Mitchell Family ~ please continue your success story of sharing blessings and making a difference in people's lives! Wishing you all a blessed prosperous year

    I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged…read morebumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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