Risky to buy a car from here, car didn't even last 30days and engine needs replaced, $3000 in the…read morehole, BUY AT OWN RISK!!!!

From the owner: Rucker Motors opened in 196 selling used cars and trucks to the soldiers on Ft Rucker. The…read morebusiness was located on Daleville Avenue in Daleville Alabama. In 1994 the business changed the name to Langfords Quality Cars when it relocated to 1502 Rucker Blvd in Enterprise Alabama. Our current location

Everything from start to finish tgey were really good and fast at getting me into this vehicleread more

I purchased a vehicle from this dealership after having it 2 days or so it was acting like it…read morewanted to shut off and was shaking really bad called the dealership and they asked me to take it to the mechanic of their choice the first thing he said was the spark plug coil was loose it just needed a zip tip what in the world why would you say that to a customer is beyond me anyways after he shook it he noticed it was broken so he changed it. Drove it home and proceeded with everything then not even a week after that I was headed to my son's basketball game and my car started smoking and running hot. I called the dealership because it's not even a month old I had just made one payment on it. I am a single mother with no family or help so I do what I can. Well I was out of work for a week or so because of that situation ended up losing my job really I asked for a car to use or for them to help in some way well it didn't happen. The mechanic said it was a dry rotted heater coil hose so he fixed that he didn't look over anything else. So I get my car back I'm going to work again and it starts running hot by this time I take it to my mechanic and he says I have a cracked radiator. So I decided to take care of it since I got the total run around from the last situation. I have fallen behind due to work and school and kids I deeply apologize but I have kept in contact with the dealership as I was told to. My car gets repossessed I am trying all options to get my car back so I can get back and forth to school and work: I also have 6 kids and I am trying so hard to provide for me and them. Your general manager is the most rudest woman I have ever spoke with she has no customer service skills nor is she empathic or compassionate at all. She had no interest in the situation she just wanted to not be bothered and go on about her day. Life happens and there are good people that fall on hard times you should not judge. I have every thing recorded and documented. I will be at the attorneys office come Monday morning.

On this trip - (breaks, lube chassis, balance tires) I was fairly annoyed between the service…read moredepartment and whoever it was at Boswell that made my appointment. I was pretty detailed in what I wanted done. None of that was received by the service department and spent about 10 minutes discussing it when I arrived. I needed to drop my wife back at work right away and just made it seem inconvenient. Once I was gone the service adviser later called me and asked about random services that printed out with the sheet to get done. I.e.: engine coolant flush, replace spark plugs and replace fluids. Josh did a good job of catching these, otherwise I think I would have had some free fluid and plugs... The more baffling part is I never asked for any of this, and why would anyone do this at 60K miles? I have no issues with plugs, misfiring etc.... I would like the appointment people to care a little more about what I am saying and actually listen. If I have another experience like this I can take my business to Child's Automotive down the road, who will do the job better and cheaper (and oem parts if I want). Josh did a good job making sure parts were not put on without my knowing about it. Kudos to him for that. Edit: Upgraded my review to 3 stars. Josh in the service department provided 5 star service, but the extra stuff I didn't want with the miscommunication between the service and appointments department (perhaps they are the same department..) was not helpful. First time I met Dan the service manager there, he came off rude, this time he seems like a real nice guy.

A couple of days ago I went to buy a new Accord. Got the price and monthly payment I was…read morecomfortable with. Then came the finance office experience. The guy trying to up sale me the extended warranty was in a word an a ss. I left without buying the car. I have purchased many car in my life and never had such an aggressive condescending jerk who would not take no for an answer. He talked to me like I was a stupid child who just did not know what I needed. I have never bought the up sale extended warranties on anything. The extended warranties is where the car dealerships make lots of money. Its a new car if Honda doesn't honor the warranty on a new car guess I have purchased my last Honda They will never get my business again.

Had heater core go out on my HD2500. Took 2 tries to get the right heater core in it. About $1500…read morelater truck come back with no air bags working, no horn, traction device not working and busted dash with a hole big enough to put your fist in. When it rains it pours water on the floor. I will never go back. I would rather buy a Ford than go back.

1:10 Customer Beware- Not a reputable shop, the worst Chevy…read moredealer ever. Diesel trucks DEF system started acting up leaving me stranded in Enterprise, VA, 5 hours from home. They took it in, ran diagnostics, returned code P249D said soot build up on the DEF injector nozzle. Said all good, I asked you sure am I gonna make it home, Jim and in service said sure all fixed. I was charged $350, for them to clean soot off the nozzle. They never went the next step and put the diagnostic machine, they would have seen the P249D code was still displaying. So, broke down about 109 miles from this dealer. Now, they will not refund the money. So, I am now broke down at Dale Earnhardt Jr Chevy dealer in Tallahassee. the cost of the repairs that this dealer should have done cost $2000. Dale jr Chevy ran a test on the DEF tha Enterprise left in the vehicle, test concluded that it was mostly water. How could there not be some type of warranted/guarantee for same issue happening just hours after?

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged…read morebumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them.

I honestly don't even know where to begin with my escapade and interactions and experiences with…read morethis place. I'll do my best to keep it brief! I got my car from here as a used car. Upon such purchase I asked for the service records, for my knowledge and records, and I was never provided it until my final interactions with this place. This interaction I am referring to was with Fred the GM of the location, which to spare complete detail went as follows; I asked if they're supposed to service all vehicles before they're sold, why I was told mine was not (Fred later "found" it and hesitantly emailed it to me after in a better way of saying "I don't know what difference it makes for you to have it" when I had asked for it Four times), I mentioned how I'd specifically asked for certain things to be looked at as I had previously had my car inspected prior to asking them to fix it and these such things were either neglected to be fixed in general or were improperly fixed causing such parts and my car to break further, mentioned how Mitch with the services department had told me untruthful things that my warranty company had "said to him" (a warranty company I have through my personal bank that I got my car through) and yet when I asked them the same questions they gave me the same answers, repeatedly, which was not the same as what Mitch was saying. I also asked for a copy or really an email to be forwarded to me from Mitch, simply of the photos he was required to send my warranty company of my vehicle from prior to them "fixing" anything on my car and was told he "no longer has the email".. seems kind of odd for a major dealership to not have record via email on a company email of pictures they were sending to a warranty company, not to fret though as I was provided said photos directly from my warranty company whom had no resilience when I asked for such! Onto the next things that were uncovered, upon bringing my car to another shop. I was informed that the things I had asked Hyundai to look at and fix were still untouched, and were fixed properly by the wonderful shop that I'd brought my car too! It was also brought to my attention that the Cv Axle Hyundai "fixed" was stretched to fit and caused it to fail, was also an aftermarket part but was claimed to be an OEM part and was documented on my invoice and the invoice sent to my warranty company as an OEM part with such part number, however upon inspection and verified by removal of the busted CV Axle that was put in place by the service department at Hyundai, the part number on said part does in fact not even match the part number that was listed on said invoices at all. Which correct me if I'm wrong.. is fraud? And the icing on the cake was that Hyundai washed their hands completely of the situation and "corrected their wrong" by telling the shop my car was at that they'd order the OEM part and have it delivered to that shop and have him fix it, because they're "no longer servicing" my vehicle. To put into perspective of the timeframe this all partook in, my invoice from Hyundai began 1/6/26 and was labeled "ready" on 1/13/26. My car was then again inspected by the shop that fixed my car properly, around Valentine's Day and scheduled to be fixed on 2/25/26 and was picked up 3/4/26 and during the duration of the week my car was properly being fixed, was when I had my interactions with Fred and uncovering the improper details took place.

Guy in the service department acted as if he did not know I was there for a recall repair issue,…read moreand he was the one that scheduled the appointment. His body language and customer service skills were terrible, and he seemed very irritated, as If I was a problem. I will never be returning there again.

DO NOT SELL OR TRADE YOUR CAR HERE. My wife and I wanted to sell our 2020 Toyota RAV4 so we got our…read more"guaranteed" deal from truecar to initiate the sell with this here ford dealership. After talking with Jody on the phone he informed me that without them even looking at the car he would knock it down a minimum of 2,000$. I didn't feel right about this because a guaranteed price should be a guaranteed price. I called truecar and they informed me that my hunch was correct and they cannot do that. In fact they didn't even use the correct documentation truecar provided so they can slide under the radar calling your trade in deal "a quote and no one follows it" THEY ARE A CERTIFIED TRUECAR DEALER AND HAVE TO FOLLOW IT. Anyways so then I take my car in. The nice man trying to steal my money named Jack informed me my tires on a car with 17,000 miles were indeed dry rotted in the back but not in the front and that would definitely bring my cars value down. After some more "mark ups" he informed my that now all of a sudden he was wrong and all of my tires has dry rott. So I went to Firestone and orylies and they informed me that yes he was just trying to take more money off. Well it all ended with ford backing out and saying they won't honor the "guaranteed" price.

Thank you to Mitchell Nissan and Jimmy King. What a wonderful experience buying from them. Nicest…read moreand most helpful people. Service and quality second to none.

This review is coming from a long time customer. I had always used Ross as my "trusted" salesman. I…read morecalled him and was completely humble and honest that I was going through a hard divorce and I wanted to take my name off a car as a cosigner, "however if she could not get the car in her name I would stay on the loan. I told him this several times. Instead of telling her this, He called and told her that he couldn't get her approved on her current car so she would lose her car due to her credit "unless she signed for a car that has an $800.00 payment that she can't afford. These people used her youth and pushed her into a car beware of ross, john mitchell (owner) who refused to help or apologize with proven texts of all the salesman lies

I went there to replace my brake lights and ended up dropping the brake light socket in between the…read morewalls of the trunk. Karey and Carlton both helped me get the socket which had lodged itself in the wall. They went above and beyond to help me and I really appreciate them.

Incredibly helpful and knowledgable staff! They have a great variety of products and if they're not…read morecarrying a certain item at the time, they can order it for you, with a relative quick turnaround time. I was incredibly impressed when I went in to buy some windshield washer fluid. Being 8 months pregnant the cashier refused to let me carry anything to my car. It was a very kind and appreciated gesture, and he even shared pictures of his one year old nephew. The staff goes above and beyond to make you feel comfortable in what can sometimes feel like an overwhelming process for the at home novice mechanic. I will be a repeat customer for sure!