Everything from start to finish tgey were really good and fast at getting me into this vehicleread more

I purchased a vehicle from this dealership after having it 2 days or so it was acting like it…read morewanted to shut off and was shaking really bad called the dealership and they asked me to take it to the mechanic of their choice the first thing he said was the spark plug coil was loose it just needed a zip tip what in the world why would you say that to a customer is beyond me anyways after he shook it he noticed it was broken so he changed it. Drove it home and proceeded with everything then not even a week after that I was headed to my son's basketball game and my car started smoking and running hot. I called the dealership because it's not even a month old I had just made one payment on it. I am a single mother with no family or help so I do what I can. Well I was out of work for a week or so because of that situation ended up losing my job really I asked for a car to use or for them to help in some way well it didn't happen. The mechanic said it was a dry rotted heater coil hose so he fixed that he didn't look over anything else. So I get my car back I'm going to work again and it starts running hot by this time I take it to my mechanic and he says I have a cracked radiator. So I decided to take care of it since I got the total run around from the last situation. I have fallen behind due to work and school and kids I deeply apologize but I have kept in contact with the dealership as I was told to. My car gets repossessed I am trying all options to get my car back so I can get back and forth to school and work: I also have 6 kids and I am trying so hard to provide for me and them. Your general manager is the most rudest woman I have ever spoke with she has no customer service skills nor is she empathic or compassionate at all. She had no interest in the situation she just wanted to not be bothered and go on about her day. Life happens and there are good people that fall on hard times you should not judge. I have every thing recorded and documented. I will be at the attorneys office come Monday morning.

On this trip - (breaks, lube chassis, balance tires) I was fairly annoyed between the service…read moredepartment and whoever it was at Boswell that made my appointment. I was pretty detailed in what I wanted done. None of that was received by the service department and spent about 10 minutes discussing it when I arrived. I needed to drop my wife back at work right away and just made it seem inconvenient. Once I was gone the service adviser later called me and asked about random services that printed out with the sheet to get done. I.e.: engine coolant flush, replace spark plugs and replace fluids. Josh did a good job of catching these, otherwise I think I would have had some free fluid and plugs... The more baffling part is I never asked for any of this, and why would anyone do this at 60K miles? I have no issues with plugs, misfiring etc.... I would like the appointment people to care a little more about what I am saying and actually listen. If I have another experience like this I can take my business to Child's Automotive down the road, who will do the job better and cheaper (and oem parts if I want). Josh did a good job making sure parts were not put on without my knowing about it. Kudos to him for that. Edit: Upgraded my review to 3 stars. Josh in the service department provided 5 star service, but the extra stuff I didn't want with the miscommunication between the service and appointments department (perhaps they are the same department..) was not helpful. First time I met Dan the service manager there, he came off rude, this time he seems like a real nice guy.

Terrible service department. Never got any update calls of the work being done on my truck , only…read morereason I knew about updates was because we called. We received about 4-5 different finish dates. Never offered or informed me about loaner vehicle or rentals since it was warranty work, per GM they should of offered. Service advisors would state that they were working on my vehicle on multiple different days but in reality they had not even started. Went and checked myself, and caught them in lies. After 2 months finally got my vehicle back. Would not trust this service department for anything.

Had heater core go out on my HD2500. Took 2 tries to get the right heater core in it. About $1500…read morelater truck come back with no air bags working, no horn, traction device not working and busted dash with a hole big enough to put your fist in. When it rains it pours water on the floor. I will never go back. I would rather buy a Ford than go back.

1:10 Customer Beware- Not a reputable shop, the worst Chevy…read moredealer ever. Diesel trucks DEF system started acting up leaving me stranded in Enterprise, VA, 5 hours from home. They took it in, ran diagnostics, returned code P249D said soot build up on the DEF injector nozzle. Said all good, I asked you sure am I gonna make it home, Jim and in service said sure all fixed. I was charged $350, for them to clean soot off the nozzle. They never went the next step and put the diagnostic machine, they would have seen the P249D code was still displaying. So, broke down about 109 miles from this dealer. Now, they will not refund the money. So, I am now broke down at Dale Earnhardt Jr Chevy dealer in Tallahassee. the cost of the repairs that this dealer should have done cost $2000. Dale jr Chevy ran a test on the DEF tha Enterprise left in the vehicle, test concluded that it was mostly water. How could there not be some type of warranted/guarantee for same issue happening just hours after?

Staff is always kind and courteous. They are knowledgeable especially the service department.read more

I meant to give them no stars but wasn't able to take away the one. I went to Enterprise Kia to…read moreget my car serviced. I was greater by a woman who seemed nice and asked how I was doing to which I replied just trying to survive the pandemic. Her response was Well I don't consider it a pandemic it just an illness. I replied well its killing people and her response was the flu kills people. I went in and asked to speak to a manager who got my keys after he said he was sorry. When I said I was going to tell people in my opinion that Enterprise KIA doesn't seem to be taking this seriously his response was thats your opinion as he walked away from me while he was still speaking

Mr. Sneed, Please share our responses with your Mitchell…read moredealership and staff. Mr. Clay Stewart, You and your team personally made a difference in our 2002 Chevy Trailblazer purchase from Mitchell Hyundai. I would like to take a minute to recognize the people who helped make it possible and know how much they are appreciated. Clay ~ you took the approach to directly see all opportunities available to the customer and meet or exceed the uniqueness of our needs. ~ Thank You! To include your team of exceptional people ... Mr. Ricky Udics ~ the showroom Sales & Leasing Consultant ~ a really pleasant gentlemen ~ who greeted me with a smile and truly understands the reason you choose to purchase a Mitchell Dealership vehicle in the first place ... To a real pleasant gentleman ~ Mr. Tom Flint ~ in the Finance Department ... who recommended the Shrimp Po'boy from Annie's. Additionally, Sales & Leasing Consultant ~ Mr. Dillion Toole ~ I look forward to shaking your hand soon and thanking you personally for each step you took to ensure customer satisfaction! Included in our memories, The Mitchell Family ~ please continue your success story of sharing blessings and making a difference in people's lives! Wishing you all a blessed prosperous year

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged…read morebumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them.

Guy in the service department acted as if he did not know I was there for a recall repair issue,…read moreand he was the one that scheduled the appointment. His body language and customer service skills were terrible, and he seemed very irritated, as If I was a problem. I will never be returning there again.

DO NOT SELL OR TRADE YOUR CAR HERE. My wife and I wanted to sell our 2020 Toyota RAV4 so we got our…read more"guaranteed" deal from truecar to initiate the sell with this here ford dealership. After talking with Jody on the phone he informed me that without them even looking at the car he would knock it down a minimum of 2,000$. I didn't feel right about this because a guaranteed price should be a guaranteed price. I called truecar and they informed me that my hunch was correct and they cannot do that. In fact they didn't even use the correct documentation truecar provided so they can slide under the radar calling your trade in deal "a quote and no one follows it" THEY ARE A CERTIFIED TRUECAR DEALER AND HAVE TO FOLLOW IT. Anyways so then I take my car in. The nice man trying to steal my money named Jack informed me my tires on a car with 17,000 miles were indeed dry rotted in the back but not in the front and that would definitely bring my cars value down. After some more "mark ups" he informed my that now all of a sudden he was wrong and all of my tires has dry rott. So I went to Firestone and orylies and they informed me that yes he was just trying to take more money off. Well it all ended with ford backing out and saying they won't honor the "guaranteed" price.

Thank you to Mitchell Nissan and Jimmy King. What a wonderful experience buying from them. Nicest…read moreand most helpful people. Service and quality second to none.

Like many car dealers and service shops, this one is pretty big and just getting bigger. Pretty…read moresoon they will be opening a brand new dealership. Service at this location is very good. A nice cool waiting area with vending machines, free coffee, a tv and magazines to read if you must wait for repairs. The staff are friendly and answer your questions promptly. I have no clue as to how the sales team treats it's customers however, the ones I noticed smiled and said hello though. They had a cell charging station, yet when I tried to charge neither worked. In todays mobile age, we need a charging station at times. Upon completion of my tune up, oil change, A/C check and charge, and 30+ checks the bill arrived a bit more than I really desired to pay. I can only hope that I get out of it the value I paid.