Words really cannot express my gratitude for the services that Briley at American Pets Cremation…read moreprovided to us. Our beloved 17 year old cat died unexpectedly at home. We called Briley and she came to collect Tiger on the day we called - which was a relief. She explained her services and the process, and then a couple weeks later arranged to bring him home on a day that worked for us. We were very touched by the package that his cremains came in, with sweet imprints of his paw and nose. These provided me with unexpected comfort. Briley's services really made a difference when we were/are grieving the loss of a cherished pet and companion. I highly recommend her.

I am very grateful to Briley for how she cared for my boy on his final journey. I've chosen to be…read morepresent for the cremation - Briley is the only one in Ausitn who was able to offer it on such a short notice. Meant to be. When I was planning his cremation, the one thing I was afraid of is that the the facility will feel like hospital garbage disposal. He was my best friend and I wanted this grim process to be at least dignified. To my relief, with Briley I got just that - a peaceful, clean place outside the city to say goodbye. Absolutely worth the hour-long drive. It was quiet out there. The building was a large barn-like structure with a big cremation unit in the middle of a very large space. The unit was made of stone with a steel door... Clean and solid. I felt like I did right by him... It has taken me a while to write this review, and it's still difficult even now, but I just want everyone to know that if this process is important to you, Briley is the way to go. I got lucky that in my grief I somehow managed to stumble down the right path. Thank you, Briley. And thank you for his nose print.. I had no idea how much it was going to mean to me to have it.

My little PurrBall is not the only baby that was handled at Fond Memories. Each time I have had…read moredealings, they have been very caring. After an emotional morning, and lots of tears with the vet and her tech, I took my baby's remains for cremation. They were very kind and told me that it may be a couple of days before I could come pick up her cremains, but 24 hours later I received an email to come pick her up. I chose to have her cremains kept in a beautiful blue bag rather than an urn. I chose not to get a paw print or hair clipping, though both were offered. She will be placed in my pet cemetery in my backyard. The professionalism and kindness of the employees by Fond Memories staff was so helpful in a difficult time.

What I like is ... 'Queshelle'. She is such a Beautiful Lady ... her personality and consideration…read morefor the Pet and Parent. She makes the situation as comfortable as possible!

Dr Danielle responded to my inquiry quickly and was able find time in her already booked schedule…read moreto assist us with our dear senior kitty who was very ill. Dr Danielle arrived on time, sympathetic, efficient, knowledgeable, and was a kind human.

Dr Danielle Chapman saved the day in a very difficult situation where we very suddenly had to say…read moregoodbye to our beloved dog and was able to help us give him a very sweet and beautiful send off in the place he loved most: our home, and HIS couch, We simply cannot thank her enough not only for the service provided but the way she handled it all, making what could have been a very bad situation into a sweet goodbye for our beloved pet. We cannot recommend her enough...THANK YOU Dr Chapman!

Wonderful company to deal with during the difficult time of the death of your pet. I called the…read moreAustin Pet Meadow location multiple times to plan arrangements and modify my keepsakes order. They let me know about the option to do an "attended cremation" aka wake/viewing at their crematory location in Houston, which I opted to do. They also got all of my keepsake orders correct, and they were all done with the utmost quality. This Austin location offers a Pet Loss Support Group once a month, and I am SO GLAD I went as it was super healing and helpful for me to work through my grief of losing a pet. Highly recommend this group to anyone in the Austin area going through the same thing.

Lost my therapy dog of 18 years and I gotta say they gave me her to last forever, thank you.read more

They have always been the best at cremation of my pets. They are always caring in handling them and…read morethey make a perfect hand print of your dogs. It just makes me feel like you're working with people who really love and respect your pets.

Its always hard when you lose a pet, esp those who became a part of your family. One of the best…read moreways to commemorate them is to have them cremated with Heavenly Paws. From beginning to the end, the customer service was superb and professional. I would highly recommend this business and work with Morgan (if you can) to get your pet processed as she had amazing customer service (more on that later). Once your pet passes or if you know its almost their time, you can call Heavenly Paws to do a service order intake or you can simply fill out the form online. It's pretty straight forward to populate. I opted to have them pick up my pet from my home (there is a fee), but you also have the option of dropping them off or meeting up at the local vet/pet hospitals for pick up. Please note: Heavenly Paws does not do the euthanasia, go to your vet if you choose this route. They were very respectful pickings up your pet and they also use a coin tagging system to ensure through and through that your pet is processed altogether. I opted to pick up my pet from Heavenly Paws and the service was completed as promised (typical 3-4 week lead time). I was met with the utmost professionalism and great customer service by Morgan. She was so patient and informative. She broke down the whole cremation process and explained every detail. It made me at ease knowing they put forth the best respect to your pet and their service. Kudos to her for making this process very seamless! If you wish to commemorate your loved one, Heavenly paws is the place to go. They are timely, sensitive, and respectful to your needs and you can tell and feel that they genuinely care! Thank you Morgan and the team st Heavenly Paws for making this process so special!

Edited to address the Google review response from Argos and include a photo of the slip they gave…read moreme stating hand delivery not porch dropoff: I have a copy of the slip I was given which does not state a porch dropoff if we're not home. It states hand delivery or pickup from your location. Which means when you called to schedule a day I made sure to be home all day as to not miss the delivery. Also referring to someone's beloved pet by animal or package is disgusting. Use language like pet or my pets name. A person is grieving show some humanity for crying out loud. If you're not equipped to deliver, DONT OFFER IT! I would've rather picked him up from any location rather than gone with this. Also, call someone when you guys messed up immediately. Don't ignore the issue and then respond when they write a review. Then still not even have the humanity to call me in response to the review rather than that pathetic response, maybe I would've updated it to say something nice if you had. Its called damage control. My pet was cremated by Argos and scheduled to be delivered to our home on Monday. We waited all day anxiously awaiting to receive him and never received a followup. I called yesterday at 3pm and was told he was delivered. I was then texted a photo of the front door he was dropped off at. Not our house...I freaked out and my husband drove around the neighborhood until he found the house. THANKFULLY, the woman who lived there was trying desperately to reunite us via FB since there was no contact information for us or even an Argos logo anywhere except when you open the paw print box there is a certification he was cremated by Argos. I am absolutely horrified that my beloved pet was dropped off like a food delivery with such little care and no information to lead the recipient in the event that this incorrect delivery happened to get him home. Why is there no confirmation followup that he was delivered? Why don't they text or e-mail that door image promptly following delivery so he could have been reunited with us immediately?? Imagining that if someone wasn't kind enough and/or didn't realize what this delivery was had just thrown him away or left him on their porch to picked up by a package thief then discarded makes me absolutely sick. How dare you assume that I am okay with a porch dropoff?? I was told he would be HAND DELIVERED. Which means someone would give him to me with respect not left on our doorstep. To add insult, I was told yesterday around 3:30 I would receive a call from a manager and haven't heard from them. I completely question their ethics on how they care for our beloved pets and I am sickened by this whole ordeal.

This was the place that our vet uses so we didn't do much research before hand, especially given…read morethe terrible situation we were in. Overall, if you must use this business, I highly suggest you Do Not purchase any of the "upgraded" packages. You will be severely disappointed, just as we were. We ordered the "Wood Package" which was to include a , "clay" paw print as stated on their website, however the one we got was a cheap planter type foam and the entire casing was very scratched. Its the ugliest thing and I don't see how anyone would think its ok to send it out this way. The package also includes a ink paw print, but its so severely smeared that it looks like someone just did it in an extreme hurry. (My toddler could've done better) but, thankfully I have my own prints that I managed to get the week before our dogs passing. And as for the "wood" urn, well no shocker, its also the cheapest and equally scratched up material. I would equate the feel to a balsa wood. I have since ordered a new wood urn online and its quality is 5x better than the junk Argos gave us. And no, it didn't cost 5x the price. It was the same amount we paid to "upgrade" our private cremation package. So its clear, that this place is either very cheap or simply lazy and careless when it comes to what they are selling. I will never allow any other pet of mine to be cremated at this facility.

He had had three of my beloved pets processed here at eternal Waters, and was very pleased with my…read moreexperience. I'm really grateful that they offer such a unique method of postmortem care. I'd recommend them to any person who wants to try aquamation of a beloved pet that has gone on to the spirit world and is needing this kind of service for post mortem.

I lost my 18 year old baby girl March 29th. We were in Port o connor when she crossed the rainbow…read morebridge. I didn't have my head straight when we discovered baby girl had passed and chose the first place for cremation on Google, which was a certain animal hospital that when we got there said we would get her back in a month. After a few days my husband and I decided that that was too long and we found eternal waters online, watched the video of the process and liked that it was more environmentally friendly than traditional cremation. And the fact that my baby girl loved swimming in lakes and beaches seemed like this was meant to be. Thank goodness they offer pickup from the other clinic we had her at. That would've been tough for us to do. Lilia was super sweet and understanding even with my weird request of sending me a photo of Lucy to make sure the right dog was picked up. But thank goodness she suggested me sending her a photo of Lucy so she can confirm during the pickup. That made it a lot less painful. She texted me immediately on pick up that it was 100% my baby girl. Told it would take about a week but it ended up being 2 weeks. It was worth it with all of the extra things we got to keep in her memory. I had asked for an impression of her front 2 paws, one of her feet became deformed as she got older, a single paw print, a nose print, and her different colors of fur in a jar which I was really impressed she got all of the colors because I had just groomed my baby before she passed and her fur was short. I will take my future babies and recommend them to people in the future. She was so kind and understanding during one of our hardest losses. Thank you!

The love, compassion, understanding, kindness and empathy that you get from Bella's cremation team…read moreis just incredible, they go out of their way to make you feel comforted and emotionally supported after losing your beloved family member, they understand this is not just a fur baby they know this is your baby and you are hurting, they know how much you are suffering their loss. This is the best decision you can make to send your babies away with. I highly recommend them, they are very loving company that do this job with love and compassion to help our companions cross the rainbow and meet Jesus.

I have so much to say about Bella's. 2 weeks ago I had to make one of the hardest decisions of my…read moreadult life, to say goodbye and put to rest my Babygirl, Xena. My family and I were devastated and trying to navigate setting everything up was exhausting. The original cremation service we were going to use was so expensive, and talking to them was so transactional and it hurt. I had a coworker recommendation to call Bella's "just to see" and I am so glad I called. Right away I knew they were different, whereas the other service kept referring to my sweet girl as "the dog" or "the pet", Laura stopped me right away and asked what her name was. That small act of kindness meant the world to me. We were doing home euthanasia and had issues with the original vet. Laura helped me, very last minute, to find a vet who would come out to see us, and it was a fraction of the cost. She was so kind and supportive through the whole process. She would even text to check in with me throughout the process. The day of June 5, 2025 Laura and her family were at our house early, so we wouldn't have to worry. They helped support through Xena's final moments. They showed her, and my whole family so much respect and kindness that I am tearing up writing this. After the vet left, Laura made sure to let me know to take my time, and properly say goodbye, allowing my son and other dogs to get closure. They helped us get pawprints, as they saw us all struggling. They put a pillow under her head, which made her look so peaceful as they were leaving. We had my sweet Xena back the next day, the facility was beautiful and I could see how much care they put into these animals and their families. I went with the Rose Package, and it was affordable and comparable to other cremation services. Her cedar chest is beautiful, and we had bracelet keepsakes that they filled for us as well. When I picked her up, Laura surprised me with a pillow. It was the pillow they had used to take my sweet girl to put her to rest. It was such a kind gesture, that I was not expecting at all. I am so grateful to have it. Overall, Laura and everyone else at Bella's Pet Cremation went above and beyond in every way. They treated us as family, and treated my sweet Xena as I expect they would have treated their own dogs. Saying goodbye to our fur family is never easy, but they helped to make it less painful.

Buca is a 130lb Saint Berdoodle, member of our family and has become best buds with Matt from Hound…read morefor Hound. My family and I have been consistently using Hound for Hound's services 3-5 times a week for the past year, and I must say, Matt has been nothing short of phenomenal. Living in East Austin, we've seen our fair share of unpredictable weather, but Matt's commitment never wavers. Rain or shine, cold or hot - he's there, ensuring our beloved Buca gets his much-needed walks and care. What truly sets Matt apart is his reliability and honesty. He's not just a dog walker; he's become a part of our extended family. This was especially evident during our month-long trip out of the country. Austin faced some serious freeze days, and it was over the Christmas holidays, yet Matt was there, braving the elements to make sure Buca was well looked after. He didn't just walk Buca; he provided him with the love and attention he missed from us. He would would share GPS tracking and pics of Buca daily and to the extent of taking off his gloves in the freeze to snap videos while he was walking him to share with us Hiring Matt from Hound for Hound is a decision you won't regret. He's a true professional who goes above and beyond, not just in his duties, but in his genuine care for the pets he looks after. We are eternally grateful for his services and cannot recommend him enough. If you're seeking someone who will treat your pet with the same love and care as you do, look no further than Matt and Hound for Hound. Thank you Matt, Buca & Conway Family

Matt is awesome! He has cared for our cats many times and brought us great peace of mind while we…read morehave been away from home. Communication is above and beyond, with photos and texts of our happy creatures every visit he makes. Prices are very reasonable, and he funny! Highly recommend!