This was my first time ever using a service like this. I've never had to cremate a pet or go through this process before. We were referred by All Creatures for our gecko. The service was very prompt and affordable. I did have an issue with payment where I got an error, but I contacted them right away and they were able to help immediately. They even noticed that some things weren't completed and took the time to help me during this difficult time to make sure we got everything we wanted for our pet. I would definitely recommend this service to anyone. I know there are other options on their site, so if your pet needs this service, please check them out. read more

They have always been the best at cremation of my pets. They are always caring in handling them and they make a perfect hand print of your dogs. It just makes me feel like you're working with people who really love and respect your pets. read more

Very professional, responsive, inexpensive. Their quality of work is great. Expectations exceeded outcome. Thank you!

Its always hard when you lose a pet, esp those who became a part of your family. One of the best ways to commemorate them is to have them cremated with Heavenly Paws. From beginning to the end, the customer service was superb and professional. I would highly recommend this business and work with Morgan (if you can) to get your pet processed as she had amazing customer service (more on that later). Once your pet passes or if you know its almost their time, you can call Heavenly Paws to do a service order intake or you can simply fill out the form online. It's pretty straight forward to populate. I opted to have them pick up my pet from my home (there is a fee), but you also have the option of dropping them off or meeting up at the local vet/pet hospitals for pick up. Please note: Heavenly Paws does not do the euthanasia, go to your vet if you choose this route. They were very respectful pickings up your pet and they also use a coin tagging system to ensure through and through that your pet is processed altogether. I opted to pick up my pet from Heavenly Paws and the service was completed as promised (typical 3-4 week lead time). I was met with the utmost professionalism and great customer service by Morgan. She was so patient and informative. She broke down the whole cremation process and explained every detail. It made me at ease knowing they put forth the best respect to your pet and their service. Kudos to her for making this process very seamless! If you wish to commemorate your loved one, Heavenly paws is the place to go. They are timely, sensitive, and respectful to your needs and you can tell and feel that they genuinely care! Thank you Morgan and the team st Heavenly Paws for making this process so special! read more

Heavenly Paws - Nice box (larger dog was cremated) and nice paw print with a crystal in it. The engraving was perfect! - Pet Cremation Services Near Me - New Braunfels, Texas

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Heavenly Paws has taken care of two of our fur babies. Both animals died at home. My son was devastated at the loss of his cat (6 years ago) and wanted to make sure he was cremated individually. The staff at HP was so kind and considerate, and acted with sensitivity. Last week my great Pyrenees died in his sleep. It was after hours so I left a message and they got back to me first thing in the morning and were there by 11 AM to pick up Odie. that was on Tuesday, I received his ashes back on Monday afternoon. Again, I asked for individual cremation. The gentleman who came to pick him up was sensitive and caring and very polite and professional. Everyone I interacted with here was just wonderful and we did not have to wait an unreasonable length of time like someone else who left a review experienced. I highly recommend them. Dimitri and David were great. i'd like to give a shout out to the driver but I can't remember his name. He was so kind. read more

Heavenly Paws - Odin. Feb 2016 - Feb 17, 2025 - Pet Cremation Services Near Me - New Braunfels, Texas

They made one of the worst possible days, losing our fur baby, so much easier to bear by helping us navigate some very tough decisions on how to best honor her. They offer in home euthanasia and private cremation with the keepsakes to remember your best friend! Thank you for taking such good care of our little girl! read more

Thank you Mariah for coming to take care of our dog Indy. After having so much loss, it was so kind of y'all to come take our puppy on a Saturday to help him across the Rainbow Bridge. I appreciate you. read more

The staff really helped my husband and I get through the difficult time of honoring our beloved girl, Griffyn. Their website was easy to use and they were able to pick up Griffyn's remains within the hour that we made the call to them to start her cremation process. A year and a half prior, they helped us through the passing of our boy, Gargoyle. We appreciate the care Heavenly Paws took handling our babies. read more

Heavenly Paws - Gargoyle and Griffyn, forever loved, always remembered - Pet Cremation Services Near Me - New Braunfels, Texas

We lost our pet due to an awful accident on July 2 and took her to our vet for cremation. It is now a month later and our pet is still not home. I've called the vet and was told that this place had a Covid outbreak and had to shut down. Ok, understandable. But allegedly Heavenly Paws is so backed up my vet is still waiting on pets to be returned from MAY. In the meantime, where is my dog?? In a freezer somewhere a month later, waiting to be cremated? The unexpected loss of our pet was horrible enough and now waiting for her remains, not knowing where she is or if she's even been cremated yet is even more distressing. I paid the vet for this service and I need some answers and some closure. I will consider updating this review once my pet's remains have been retuned. Why is this business still accepting pets if they can't keep up right now? This is unacceptable. read more

My review will remain 2 stars for now until we get my daughters baby back. Tomorrow makes one month since Lola passed and we do not have a time frame on when she'll get to come home. The 15th of July makes one month since we dropped her off to Heavenly Paws. The staff are great, the only thing I would suggest is a little more open communication. If there are delays, a phone call or a text would be great. My daughter and I have been calling almost every week since we were told 7 to 10 business days. Then my daughter calls today and is told that no one knows when Lola will be ready to come home. Communication is key. Especially if we pay for services in advance. read more

I had to call Heavenly Paws regarding their error of not taking a nose print and paw print of our family member Jack. Not one ounce of sympathy from HP... just stated "order got wet" and they didn't see our last requests prior to cremation. A loving and empathetic facility would have reached out to confirm final requests. They offered a paw print taken from casting but with that being the only tangible display we have left...I fear another mistake could occur and we'd only be left with ashes read more

My dog Tank passed and Heavenly Paws went above and beyond my expectations. I expected Tank to return to me in a cardboard box, but instead was returned in a beautiful wooden box with his name engraved on it! Inside the box has a bag that says "Until we meet again at the Rainbow Bridge". They also included some of his fur, a digital printed paw print and a brochure on grieving. read more

Heavenly Paws - Pet Cremation Services Near Me - New Braunfels, Texas

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Kayla and Lynette are sooooo compassionate! During a difficult time, they made the process easier. I am forever grateful for everything they did for me and my sweetheart Chico. I can't say enough...thank you! read more

We unfortunately had to put down our wonderful poodle Vivienne. We took her to Heavenly Paws to be cremated so we could always commemorate her life and remember the happiness she brought us. We took her in on a Tuesday and received her back on Thursday in a beautiful box to hold her ashes as well as 3 of her paw prints with a gorgeous stone to remember the colorful light she brought. I'm so thankful for this place and will recommend them to anyone and everyone in need of cremation services for their pets. read more

My best friend Willie died in my arms of seizures and an apparent stroke last Friday night late! As I lay there blowing air into his nostrils and doing compressions onto his big Boxer Chest... he would open his mouth which I believed was gasping for air... so I continued ... on and on ... in vein ... horrifically to both of our demise! He was 11, I know!! He was born just before I signed my divorce paperwork from my Husband of 34 years and moved to San Antonio... He was everything to me!!! My Nephew and 91-year old father (with Alzheimer's) carried Willie downstairs and then into The Clinic that Saturday am to prepare for cremating. The Vet Staff had paperwork ready for me to put in my hands and for me to make choices for Willie at that time! I was too traumatized and said I had to come back before they closed at 1:00 ! I was still despondent when I arrived at 12:58 & was told I would still be able to make changes until Monday! I called the Vet Clinic on Monday at 5:12pm with slightly less angst and made my changes. I received an immediate return call back saying, "if he's already cremated then we can't change the color of the paw print!" I responded, "ok" and thru myself into my pillow crying with the image and the thought of his cremated remains already being done so quickly!!! Thoughts of his leg being cut off, and on and on... Then my phone ... of course my message notifications are set to a BARK SETTING... (@ 1:15 Sat (I missed a Message) from Heavenly Paws...Short & Sweet..."Sorry for your loss...Request for Service Has been Received".... The Vet Office had to fax to Heavenly Pet (because I got there at closing @12:58 & made decisions in 2-4 minutes) and they closed at 1:00.... Heavenly Pet was So Sorry for My Loss... they grabbed a Fax Message at 1:05-1:07 ...Felt Sorrowful....2-5 minutes as they logged in the new work case they were going to be paid for and zipped off a sorrowful text message to me by 1:15 stating the REQUEST FOR SERVICE HAD BEEN RECEIVED BY MY VET".... So...(1) My Vet is Closed When they get Notice (2) My Vet is Closed Sunday I CALL MY VET MONDAY AT 5:12pm, as I was told I could to make changes, when I calmed down. My phone "BARKED" @ 5:44pm - Hi Susan, Your Pet has been received at Heavenly Pet. At this time we can no longer accept any changes. When I spoke to the Clinic Staff, I said when I called at 5:12pm on Monday that if I had to pay for 2 boxes and twice the engraving, I would! I also wanted his paw in a white cast not aqua... (that's how crazed I was.. I picked aqua because I didn't think white would show up on the white matte in the frame) When I looked at these other Yelp pictures and posts and saw that others said how Heavenly Pet never left their side; how many options they showed for the same items I was asking for at the Vet Clinic office.... The Necklaces for ashes, a different color in the frame, including collar in frame.... Nope, I get, " Susan we have your "..PET....don't need to ask or know anything else....done deal....over & out!!! read more

Our 13 year old Shih Tzu passed unexpectedly. We took her to our vet after hours and they used Heavenly Paws for cremation services. Far exceeded our expectation. Was extremely quick and box, name plate and paw print and fur clipping and documents were well thought through. We appreciated the service and highly recommend it. read more

This is the most important and meaningful review that anyone can give. It does not merely involve a business, it involves the people in which you decide to entrust with guiding you through one of the most difficult and personal experiences of your life. I lost my best friend, my baby Princessa, a 16 y/o Chihuahua mix that I had since I was 6, to renal failure on 12/13/18. Flooded with overwhelming grief and heartbreak from realizing that it was my pups time to move on, along with the guilt of making the decision to put her to rest due to her loss of motor function, bowel control, and desire to eat was just soul crippling. The last thing I needed worry about was her aftercare services as I was engulfed by the despair of losing a family member. From the first phone call inquiry to receiving my baby's ashes, clay paw print, and fur trimmings, the whole process was amazing. Lynette is kind, understanding, empathetic, and reassuring beyond measure. She truly understands the value of a pet as a cherished loved one. Sensitive to a devoted pet owner, Lynette allowed my husband to view their entire process from start to finish when caring for my pup to give me the piece of mind that we were indeed receiving our baby back. The whole operation was extremely professional and organized. I can't imagine going through this process using anywhere else. I will always always always be grateful to Heavenly Paws for handling my baby with the dignity, respect, and love that she deserved, as well as providing me the comfort, peace of mind, and closure that has been so crucial in allowing me to focus on processing my grief and not having to worry or skepticize about my pets aftercare. I will always recommend Heavenly Paws over all competitors and am truly thankful to be able to write this review. read more

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If I could leave Less than 1 star I would. It's only been 12 days since I received TEDDY's ashes and "her paw print" back. 12 days and what's supposed to be HER clay paw print has already fallen off in the picture frame and what's behind that "REYNA 2019" with all the money that your company charges to put this "Unique memory" together for us you would think that you all would at least have some consideration in what you're using to create this for us. How much would it have cost you to have used a brand new card stock and make it her own????? 50 cents. Maybe 75 cents. I had questioned that even being her paw print because there was no way you could get Teddy's complete paw print down without her nails digging into the clay. No way at ALL. Now I question are these even her ashes? Or are do they belong to REYNA 2019?????? Or perhaps did you all just grab some dirt from the area behind your building???? Who's to say. Who's to say she was even cremated alone like you all said she would be. I'm so disappointed with your company with your staff and everyone who let this happen. Losing a pet is one of the most dIfficult things ever and then seeing something like this and having to question a company that you trusted to handle your lifeless little pets body is even worse. My heart is broken a little bit more. Thanks for nothing Heavenly Paws. read more

Heavenly Paws - Pet Cremation Services Near Me - New Braunfels, Texas

I lost my beloved Doberman to Lymphoma. I was able to get her treated with Chemo allowing me to spend 5 additional months with her, which I deeply cherished. I had been researching the best places for witnessed pet cremation in preparation, but found few choices in the Austin area. I was referred to Heavenly Paws by her Oncologist's office, which turned out to be the right choice. I can't express my gratitude enough to the Team who made all kinds of accommodations for me for the witnessing of my Dobie's cremation. Their empathy and genuine caring made a very difficult experience more bearable. Although the pain is still there of losing her, Heavenly Paw's attention to details and great care have given me the great comfort of knowing her ashes are truly hers. read more

I'm extremely thankful for how they helped us honor our cat, Kitty, when she passed in December 2017. They went beyond what I expected and I would recommend them to anyone. read more

Beautiful box with Zoey's name on it with lock of hair and beautiful paw print in a shadow box with a rhinestone. Thank you.

The only reason why Im giving two stars is because lynette was very nice to me on the first day I called to change the remains from community to private. We did get the remains back quickly, thank you. Thank you for the card. But here's the problem....We got back the paw print and there are two things wrong. It's not the paw of my dog and it had no stone that was requested. My dog holly was a teacup chihuahua. She weighed 4 pounds and had feet no wider than my pinky finger. I have seen her footprints in the beach sand, in mud, on wet pavement. I have done her nails for 4 years, and have massaged her toes. I know her feet. These are wide prints, and there is no blue stone attached. The stone is secondary, because these are not her prints. I first received a call, from Lynette, apologizing, then justifying, and telling me what a bad time she is going through right now. She was too talk to the owner about this mishap. No call. No resolution. I have the prints of another dog. I would not use these people read more