My little PurrBall is not the only baby that was handled at Fond Memories. Each time I have had…read moredealings, they have been very caring. After an emotional morning, and lots of tears with the vet and her tech, I took my baby's remains for cremation. They were very kind and told me that it may be a couple of days before I could come pick up her cremains, but 24 hours later I received an email to come pick her up. I chose to have her cremains kept in a beautiful blue bag rather than an urn. I chose not to get a paw print or hair clipping, though both were offered. She will be placed in my pet cemetery in my backyard. The professionalism and kindness of the employees by Fond Memories staff was so helpful in a difficult time.

What I like is ... 'Queshelle'. She is such a Beautiful Lady ... her personality and consideration…read morefor the Pet and Parent. She makes the situation as comfortable as possible!

Oscar at Stardust made a sad and painful experience such a sweet one. He was very professional and…read moreflexible picking up our sweet doggie, Oliver, who was our 16 and a half year old Pomeranian. Oliver had passed away that morning at our house and I was able to book a same day pick up. His communication and process went very smooth and I appreciated his patience and kind, caring words throughout the week. Oliver was picked up in a beautiful wicker basket with fresh flowers and brought back to us in the urn we picked out with his name added to everything. It all turned out so personalized, so beautiful and I am so very thankful. Thank you!

If there is a silver lining in the recent experience of having to cremate my cat Bellatrix, it is…read morechoosing Stardust and meeting the compassionate owner, Oscar. I originally called Stardust at the number on the website, but it went to voicemail. The voicemail mentioned sending a text, and that is truly an ideal communication style when you are close to tears at any moment. After texting the same number, Oscar, the owner, immediately texted back. He provided clear communication that was informative and helpful, but in caring and empathetic way. He was also willing to work his schedule to accommodate mine, which was appreciated. All of my communication with Oscar occurred over text with the exception on picking Bellatrix up and then bringing her back. Is Oscar as amazing in person as he is via text? Yes!!! He exudes empathy and kindness. It is evident that he really cares about the work that he is doing. In addition to great communication and stellar customer service, Oscar's care and compassion were truly personified in the final presentation of my cat. A custom wooden tag was made for Bellatrix's urn. Along with her urn, I was provided with a paw print, a vial of her fur, a vial of whiskers, and a sweet bunch of real flowers. 10 out of 10 recommend.

My vet chose this cremation service for my beloved cat. The euthanasia moment shocked me -- my head…read morewas spinning and I didn't know what to ask or do, as it was my first time losing a pet. The receptionist reassured us they trusted this service and that my boy, whom I loved for 16 years, would have a private solo cremation which I very much demanded for. When I received his ashes and , I was deeply touched. Everything was done so elegantly and with great care. Nothing was missed -- they even kept his unique tail fur, something I forgot to ask for. I'm truly grateful for the compassion and respect they showed during one of the hardest moments of my life.

My PurrBall crossed the rainbow bridge in October. I wanted…read moreto bear her in my kitty cemetery in the backyard, but the ground was too hard, so I had her cremated at Fond Memories. Many vets in town use their service, and it was going to cost an extra $65 for picking up her body and returning her cremains so I took her out myself. The staff there is extremely kind. I got to spend extra time with her in a mourning room. I was offered getting a lock of her hair and a paw print if I wanted, but I declined. I was told that I would probably be able to pick her up the following week I received a call about two days later. Her crews were presented to me in a beautiful satin blue bag. The ground was still too hard, so she is sitting on my altar, and though it has rained and the ground is soft enough to dig, the time is not right to say my total goodbye yet. I highly recommend Fond Memories.

Wonderful company to deal with during the difficult time of the death of your pet. I called the…read moreAustin Pet Meadow location multiple times to plan arrangements and modify my keepsakes order. They let me know about the option to do an "attended cremation" aka wake/viewing at their crematory location in Houston, which I opted to do. They also got all of my keepsake orders correct, and they were all done with the utmost quality. This Austin location offers a Pet Loss Support Group once a month, and I am SO GLAD I went as it was super healing and helpful for me to work through my grief of losing a pet. Highly recommend this group to anyone in the Austin area going through the same thing.

Lost my therapy dog of 18 years and I gotta say they gave me her to last forever, thank you.read more

I lost my Silky Terrier on Feb. 5, 2026. I called on Mission Pet Memorials for her cremation…read more Wonderful people. Catlin was very kind, compassionate and caring. I knew Casey would be treated gently.

I cannot say enough how much they have done for me and my family. These are the most caring, kind…read moreand compassionate people I've ever worked with. Truly angels, there during the worst part of your life, making things a little bit better. Thank you so much!

Dr Danielle responded to my inquiry quickly and was able find time in her already booked schedule…read moreto assist us with our dear senior kitty who was very ill. Dr Danielle arrived on time, sympathetic, efficient, knowledgeable, and was a kind human.

Dr Danielle Chapman saved the day in a very difficult situation where we very suddenly had to say…read moregoodbye to our beloved dog and was able to help us give him a very sweet and beautiful send off in the place he loved most: our home, and HIS couch, We simply cannot thank her enough not only for the service provided but the way she handled it all, making what could have been a very bad situation into a sweet goodbye for our beloved pet. We cannot recommend her enough...THANK YOU Dr Chapman!

Its always hard when you lose a pet, esp those who became a part of your family. One of the best…read moreways to commemorate them is to have them cremated with Heavenly Paws. From beginning to the end, the customer service was superb and professional. I would highly recommend this business and work with Morgan (if you can) to get your pet processed as she had amazing customer service (more on that later). Once your pet passes or if you know its almost their time, you can call Heavenly Paws to do a service order intake or you can simply fill out the form online. It's pretty straight forward to populate. I opted to have them pick up my pet from my home (there is a fee), but you also have the option of dropping them off or meeting up at the local vet/pet hospitals for pick up. Please note: Heavenly Paws does not do the euthanasia, go to your vet if you choose this route. They were very respectful pickings up your pet and they also use a coin tagging system to ensure through and through that your pet is processed altogether. I opted to pick up my pet from Heavenly Paws and the service was completed as promised (typical 3-4 week lead time). I was met with the utmost professionalism and great customer service by Morgan. She was so patient and informative. She broke down the whole cremation process and explained every detail. It made me at ease knowing they put forth the best respect to your pet and their service. Kudos to her for making this process very seamless! If you wish to commemorate your loved one, Heavenly paws is the place to go. They are timely, sensitive, and respectful to your needs and you can tell and feel that they genuinely care! Thank you Morgan and the team st Heavenly Paws for making this process so special!

Thank you Mariah for coming to take care of our dog Indy. After having so much loss, it was so kind…read moreof y'all to come take our puppy on a Saturday to help him across the Rainbow Bridge. I appreciate you.

He had had three of my beloved pets processed here at eternal Waters, and was very pleased with my…read moreexperience. I'm really grateful that they offer such a unique method of postmortem care. I'd recommend them to any person who wants to try aquamation of a beloved pet that has gone on to the spirit world and is needing this kind of service for post mortem.

I lost my 18 year old baby girl March 29th. We were in Port o connor when she crossed the rainbow…read morebridge. I didn't have my head straight when we discovered baby girl had passed and chose the first place for cremation on Google, which was a certain animal hospital that when we got there said we would get her back in a month. After a few days my husband and I decided that that was too long and we found eternal waters online, watched the video of the process and liked that it was more environmentally friendly than traditional cremation. And the fact that my baby girl loved swimming in lakes and beaches seemed like this was meant to be. Thank goodness they offer pickup from the other clinic we had her at. That would've been tough for us to do. Lilia was super sweet and understanding even with my weird request of sending me a photo of Lucy to make sure the right dog was picked up. But thank goodness she suggested me sending her a photo of Lucy so she can confirm during the pickup. That made it a lot less painful. She texted me immediately on pick up that it was 100% my baby girl. Told it would take about a week but it ended up being 2 weeks. It was worth it with all of the extra things we got to keep in her memory. I had asked for an impression of her front 2 paws, one of her feet became deformed as she got older, a single paw print, a nose print, and her different colors of fur in a jar which I was really impressed she got all of the colors because I had just groomed my baby before she passed and her fur was short. I will take my future babies and recommend them to people in the future. She was so kind and understanding during one of our hardest losses. Thank you!

My parents have adopted two amazing Boxers from ABR, have donated money every month for 5+ years,…read moreand have paid to name over 20+ dogs in honor of their late Carmen Miranda. So, imagine our surprise when my parents submitted an application to adopt and were denied - for the simple reason my mom missed a heartworm treatment for their current dog (they changed Veterinarians and it was overlooked). ABR posts on social media how much they need money and "new parents" - yet, clearly neither truly matters. Needless to say, my parents have stopped the automatic donations and are currently looking elsewhere to adopt their next angel - and for a new charity to support.

This review is not really for the organization as much as for their volunteeers. I am not one to…read moreprovide reviews but I feel like I have to in this case. I was approved to adopt from Austin Boxer Rescue and went to one of their adoption day events a few months ago. They are very organized and MOST of the volunteers are very nice. But the one dark haired lady who signs in visitors was the rudest person I have ever met. She was talking horribly about all the other volunteers and was rude to us (and to the other familes that came that day). Like seriously rude. It was very offputting for the first person we met to scream at us and others. I wish I could remember her name - maybe Tina? Tanya? That said, I worked with Justin and he and all the other volunteers were helpful and nice. I haven't found the perfect dog yet and am not sure I want to go back to their adopt day again. I don't want to be yelled at.