A very profound appreciation of customer service for the Essential Creations Business in Chicago,…read moreIllinois. I am writing to express my sincere satisfaction with the service provided by the Essential Creations owner Sandtricia and her exceptional team, including Otis, Ruby, and Yeli. Sandtricia is a true leader, delivering phenomenal work in branding, silk screening, and embroidery. Otis's professional advice and support is invaluable. The quality of work and excellent customer service I received was outstanding. I highly recommend this business and couldn't be a happier customer. Happy Customer, Gualano Davis

The worse! Tell you they'll complete the job during a certain timeframe and then forget about you…read morecompletely. You'll call and call and have to refresh their memory every time. The job still won't be done in the timeframe they give you the second and third time! You'll call for the 3rd time and keep getting hung up on! Would not recommend!

Iris & her team were excellent to work with! She was very responsive & helpful in designing exactly…read morewhat I envisioned. The product was completely quickly & looked better than I pictured. Thank you!

Anahi was great to work with! We are so pleased with how our new product turned out. Highly…read moreRecommend!

Great service, reasonable price! She accommodated my needs in a timely manner and the suit coats…read moreturned out great.

Expert workmanship. Work is flawless…read more My Grandaughter is tiny in waist, I took her dress for alterations, dress fit her perfectly.

A & R Screening made shirts for a softball tournament my family and I participated in benefiting…read moreMS. All I did was tell them our team name and their artists immediately sent an awesome design for my approval. Nothing had to be tweaked- they designed exactly what I wanted on the first try. A & R Screening responded promptly to all my questions and even added on a shirt last minute for a late participant. The shirts were ready more than a week before game time and pick up was smooth. My order (sizes/fits) was 100% accurate. There were over 30 teams at the softball tournament and I was told several times that our team definitely won best uniforms. If you need customized t-shirts-, A & R Screening is the place to go.

A&R designed and printed tank tops for a bachelorette party I am hosting this weekend. They arrived…read moreat my apartment on time and with no problems. They were incredibly helpful and responsive throughout the entire process and I'd definitely use them again!

Fabulous selection and service!! Very friendly. I even bought my new machine from here. Totally…read moreworth a trip!!

This shop is my happy place. The fabric is out of this world! I beeline for the Tula Pink section…read moreand immerse myself in color. They have so many gorgeous options I always circle the shop at least twice to make sure I haven't missed anything. They also have a special wall for African print designs - I've never seen that in a quilt shop before. They're fabulous about keeping their inventory fresh, so there is always a new tool for me to covet when I walk in. This store is like a goody bag for adults. The owner is almost always there, she knows so many shoppers' names. Whenever I buy fabric there she tells me to come back with pictures of my finished product and she oohs and ahhs over it - she's so sweet. You can tell everyone that works there loves sewing. It feels like you're talking to friends who just happen to work there and love crafting like I do. I'm going to end with the superficial lol. It is so cute inside! It's on the smaller side but feels huge the way they have it designed. The lighting is great; there's hardwood floors; it feels very upscale. I especialy love the sewing machine section because they are placed on Koala sewing tables. That is my dream sewing table. And something so expensive needs to be tested in person first. I used to have to drive far out of Chicago to a suburb to find a sewing store this fantastic. It's a neighborhood gem and I'm so thankful it's here.

I had such an amazing experience with Inkdnylon. I wanted to custom embroider my boyfriend's…read moresweatshirt, and he did a professional, quick, and thorough job. Appreciate his collaborative and knowledgeable approach!

I ordered custom custom shirts for my daughter 's birthday and they were absolutely perfect ! The…read moredesign matched her party scheme beautifully , and the quality was Top Notch . The Team at Inkd Nylon Custom Apparel worked closely with me to ensure every detail was just right , from the colors to the embroidery. The shirts were a big hit with everyone at the party and they made fid wonderful keepsakes . My daughter was thrilled to see her name and design in the shirts , which added a personal touch to the celebration . I highl recommend Inkd Nylon for custom apparel - they truly exceeded my expectations !

I worked with Mario and he was the best! Great communication, we worked out the details to my…read moresatisfaction, and timely delivery.

I use Intersports for my personalized hats, t-shirts and Hoodies. I'm a sports mom and constantly…read moreneed new gear to show support for my kiddos! Love how quick and precise they always get my orders. Between the three kids there's soccer, baseball, basketball and football so I'm constantly ordering new gear! The great service keeps me coming back! The owner is easy to work with and takes each and every order seriously, wether I'm ordering a single shirt for an away game, or a set of hoodies for the entire team, it's always an excellent job!

The Frame Department, especially the custom section, is excellent…read more The CSR framer was helpful with suggestions based on my image, size of piece and wire hanging requirements, The stock frames offer a variety of sizes and colors at very competitive prices and sometimes offer specials like buy one get one free. However if the piece requires more specific requirements, custom is the best option. Many color samples and designson the wall. Clear covers for specialty prints and photographs are available with varying properties, i.e.reduced glare. My frames were ready for pickup as promised on tine ready for pick up. Apointments are not mandatory but it is helpful to to check in before hand.

I had one of the most upsetting and humiliating customer service experiences of my life at the…read moreMichaels store located at 9140 S Western Ave, Evergreen Park, IL 60805. On December 22, 2025, I was in this store from approximately 3:30 PM to 5:30 PM. Management should be able to clearly identify all employees and the manager on duty during that time. I ordered a 24-inch helium-filled balloon for my child's birthday. Because this size was unavailable at my local store, I was instructed to place an order at this location, which required a 1.5-hour drive. When the employee brought out my order, the balloon did not float at all, clearly showing it was not properly filled with helium. Instead of taking responsibility, the employee repeatedly asked me where the balloon came from, even though I had ordered it online for pickup and did not personally select or prepare the balloon. It was baffling and completely inappropriate, and felt like a blatant attempt to avoid responsibility. I politely explained the issue. Instead of attempting to resolve it, the employee wandered around the store without urgency or accountability. Their overall attitude was extremely rude, dismissive, and unprofessional. I had initially left my young children waiting in the car, assuming this would be a quick correction. However, more than 30 minutes passed with no progress. When I had to bring my children inside due to the long delay, they became upset and started crying and throwing tantrums. Because of this delay, my other scheduled pickups -- including cake and other party supplies -- were also late, leaving me with a completely chaotic and stressful birthday party preparation. When I requested a refund, the process was again unreasonably delayed. Multiple employees were present, yet none took responsibility, and their behavior remained unprofessional and arrogant. I then asked to speak with a manager. The manager told me that the balloon "would not float because it was large," which is factually incorrect -- I have ordered 24-inch helium balloons many times from other retailers without issue. When I tried to explain this, I was spoken to condescendingly, interrupted repeatedly, and treated with overt hostility. At one point, the manager stated that if I was not "nice," a refund would not be issued. This felt like a clear abuse of authority and intimidation. Throughout the entire interaction, staff members spoke sharply, dismissed me, and mocked me among themselves in an extremely unprofessional manner. As I finally left after receiving the refund -- nearly one hour inside the store, on top of my long drive -- employees were laughing and smirking at me in front of my children, which was deeply humiliating. As an Asian customer whose first language is not English, being ignored, ridiculed, and treated with contempt by multiple staff members felt degrading, discriminatory, and completely unacceptable, especially in front of my children. This was not a single employee failing -- it reflected a store-wide failure in professionalism, accountability, and basic human decency during the time I was present on December 22, 2025, from 3:30-5:30 PM. I sincerely hope Michaels reviews this incident thoroughly, including staff behavior and management conduct, so that no other family experiences this kind of humiliating treatment.

Love love loved this experience! Came here for a date night, and this was both of our first time…read moretaking a candle-making class. We enjoyed every moment of it. The steps were easy to follow and the scent choices were pleasant. The staff was welcoming, the ambiance was beautiful, and the service made everything feel intentional and elevated. The music was a whole vibe and really brought the experience together. We'll definitely be back and highly recommend!

This place offered great customer service and the instructions were very clear. I will say for the…read morevalue we paid their right amount. The selection of art could have been expanded and better but overall it was a great experience and I enjoy supporting this black business.