We have been here for many years to have our eyes checked. Staff are friendly and helpful. They…read moregave quite a selection of eye wears. You can come check it yourself. The doctor is very patient and explain things clearly for you.

Joan was amazing in helping me repair my glasses that one of the arms unscrewed and nose bridge…read moreplastic piece fell off too, great customer service and did it under 10 min. I also got my eye exam here before too, top notch service overall!

Dr. Brian is the best optometrist I've ever had. Period! Really excited about wearing glasses and…read morenot having tired eyes while working.

My family recommended this optometry office because they had a good experience here in the past…read more Unfortunately, my experience under the new management was extremely disappointing. I first tried calling to schedule an appointment, but no one answered, so I used the office's online booking system. I scheduled an appointment for 4:30 p.m. on September 5, 2026, and arrived at 4:20 p.m. When I checked in, I was told that my online appointment had not gone through. When we asked why, the front desk explained that they had been unable to review appointments submitted through the online system. If the office cannot access or manage online appointments, why does it continue to offer online booking? We followed the appointment process provided by the office and arrived early for our scheduled time. The front desk then offered us the next available appointment at 4:50 p.m. We accepted and were willing to wait. However, about five minutes later, we were told that the 4:50 p.m. appointment had been given to someone else. The entire process was disorganized and poorly communicated. We followed the office's process, arrived early, and agreed to wait, yet we still left without being seen. The way the situation was handled showed little respect for our time. Overall, this was a frustrating and unacceptable experience. I would not recommend this office. If you still plan to visit, I strongly suggest confirming directly with the office--more than once--that they have actually received and reserved your appointment before making the trip. Would NOT RECOMMEND TO ANYONE !

I was told that I was not a right fit for contacts. Dr Hoey said different. im loving my new…read morecontacts. Dr Hoey and his staff are amazing. Give them all 10 stars.

This will be the first and last time that I visit this place…read more After getting a vision plan thru my job, I was due for an eye exam. Hoey was one of the places that accepts VSP which is my current eye insurance. Very nervous of trying a new eye doctor I decided to give them a chance. No complaints in the eye exam ( all was great in that department) but one of the reasons for this visit was that I was overdue for a pair of eye glasses. Another reason that I decided to take this chance to use this eye provider was that they carried the particular brand of eye wear that I was very interested in having. While selecting a pair, I ask many questions ( which of course they were answered ) and one of the main concerned of mine was that I have a very powerful eye perscription and since the glasses are rimless if I would have that " coke bottles " look to them since we decided to go with the thicker coat on the lenses because it was rimless and to prevent scratches. I was told that I would not have them. Two weeks later when I went to pick up my eye wear, I what I didn't expect happen: Coke bottles glasses... I informed the same female worker that that was one of the things that I didn't want to have in my eye wear. She stated to me that I can return them back and that they can redo them again with the thinner lens but it will be 2 mm smaller from the current lens I had. Also that I would not have the scratch resistance on them. She stated to me that I have 60 days to decide if I want to change them. That they would " back me up" if I wanted to change them. To take them home and try them out. Got home later and night and notice on the right Lens top corner of where the lens connects to the bridge, scratches of where they drilled the hole to connect both pieces. After I paid for the scratch resistance lense. I decided not to take the 60 day offer and Just leave this review.

The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I had a fantastic experience at The Eye Shop Optometry!! It is located on the Albertsons plaza…read more There's plenty of parking. Making an appointment was as easy as calling the optometry and giving them information on my insurance plan (where they are able to look it up and tell you the benefits). On the day of the appointment, I recommend coming early to fill out the intake form as a new patient and bringing your existing prescribed glasses. Afterwards, I took some quick check-in test before seeing the doctor. Dr. Nguyen did my eye exams and she was wonderful! She was thorough, explained everything in an easy to understand/detailed manner, gave really practical and actionable advice, and answered all the questions I had. The front desk folks, Ben and Raul, were also amazing!! They were super friendly, kind, and helpful throughout my visit. What I most appreciated was that they explained all the benefits of my insurance and shared their recommendations on what frames and lense features to choose given my benefits. In terms of frames, they carry name brands like Gucci, Fendi, Versace, Prada, Tom Ford, etc. Plenty to choose from. Overall, I couldn't have asked for a better optometry experience.

I've had a wonderful experience at this optometrist's office. Rosie and Olivia at the front desk…read moreare always so welcoming, friendly, and helpful. They make you feel comfortable from the moment you walk in. Dr. O is very thorough, patient, and takes the time to make sure all your questions and concerns are addressed during the eye exam. You never feel rushed, and it's clear that she truly cares about her patients. I also really appreciate Rosie's follow-up. She is genuine, caring, and goes the extra mile to make sure her patients are taken care of. The entire staff provides excellent service, and I would definitely recommend this office to anyone looking for an eye doctor!

Dr. Kim and staff are wonderful. They are a pleasure to interact with and rely on year after year…read morefor excellent vision care. ​

Dr. Chang and his team embody customer service. I was their patient when I lived in Pasadena and…read morewould have my eyes checked and glasses made at their store. After moving to San Diego, I had to get my eyes checked on short notice and could not make it up to Dr. Chang's office. Long story short, the OD that I visited in San Diego gave me the wrong script causing me all sorts of chaos. To make matters worse, due to the wrong script from the OD in San Diego, I ended up ordering and receiving wrong lenses. Dr. Chang and his team worked with me to figure it out and let me exchange my incorrect lenses for the correct ones. They have beyond excellent customer service. I would really like to give a heart felt thank you to Dr. Chang and his team. You guys are great, and I very much appreciate all your help. Calvin

I originally found Dr. Chang because I mistook his office for my old optometrist's, but even though…read morethere wasn't really anything wrong with the previous one, I highly doubt I'll be going back. The first time I went to see him was regarding an infection-- after the examination and the prescription, Dr. Chang followed up with me on two other appointments for no extra charge. It's a wonderful and (sadly rare) quality: he genuinely cares about his patients and is very thorough. When I went back almost a year later for a regular examination, I discovered that his prices are even better than Costco's. Not only that, when I explained that I stopped wearing contact lenses due to discomfort, he helped me find a brand that dried out less easily and did a contact fitting with no extra charge. I can't recommend Dr. Chang enough, definitely a great professional with a lot of patience, and an overall nice guy.

I called this office to inquire about a contact lens fitting and was genuinely shocked by how…read moreunprofessional the staff member was. After asking about availability, he bluntly replied, "I don't have any doctor today." I then asked a very basic question: how much my insurance would cover and what my out-of-pocket cost might be. Instead of offering assistance, he immediately responded with, "I don't know. I don't know how much you're going to pay. I don't know your plan," in a tone that clearly conveyed annoyance. I had already told him what insurance I have. When I asked whether he could check my benefits, he finally said he could, but not before muttering something under his breath. The entire conversation felt like I was inconveniencing him simply by calling. It was obvious he didn't want to be bothered doing the most basic parts of his job. Patients call medical offices every day to ask about insurance coverage, costs, and appointments. These are standard questions--not unreasonable requests. What was most astonishing was the audacity. If you work in a customer-facing role at a healthcare office, the bare minimum expectation is that you treat people with courtesy and professionalism. Instead, I was met with impatience, attitude, and a complete lack of customer service. If answering routine patient questions is that irritating, then perhaps customer service is the wrong line of work. I hadn't even become a patient yet, and the interaction was enough to make me take my business elsewhere.

100% will always come back. Service was good. Even front desk was friendly (all of them). They are…read moreall young, but very polite and I was able to start a conversation with any one of them. No awkwardness! Shoutout to Tommy and Dr. Kwong. Both of them made today's experience amazing. Appointments usually always open, I don't have to wait months until my next appointment. I always wanted this one frame I saw at sunglasses hut, but too expensive to purchase without my insurance. Compared to sunglasses hut and solstice, they did not overprice their frames! It was the same price, but I got it out the door cheaper with them because of my insurance. They helped me look for a frame that wasn't on their shelf. Thank you once again for the amazing service. Keep it up!

I came in and Yajaira and Marivel were the best people there ! They explained everything very well…read morefrom describing the sizes different kinds of frames. Very friendly and down to earth. Doctor Lam herself was quick and efficient. The eye exam was very thorough and her explanation was not complicated. The place itself if very modern and they are up to date on the new styles of glasses. The ordering of glasses was quick as well, it took a week exactly. I would defiantly recommend this place to anyone with or without insurance, because they do both!

Dr. Lam is an amazing provider who takes her time to really connect and personally understand and…read morehear my concerns. With my previous doctors, I always felt rushed and dismissed but she took the time and care to address my concerns and also provide guidance and education about them so I know whats the best for my health. I highly recommend if you want someone who cares about your health!