I am giving this company 1 star because of how they handled themselves while trying to do business with them.
My husband and I inquired about using this company to replace our current lock with a digital lock. We called and spoke with Bianca who scheduled a locksmith to come out to us for a consult with. She told my husband that the technician would be there at a set time. When that time came no one showed up so he called to see what was going on. She told him the technician would be there within 30mins. At the 40min mark he called her again and her response was it's only been 40mins. My husband explained to her that he had to be somewhere by 1pm so if the technician wasn't going to make it in time let's just cancel. She explained that the technician was on another job.
My husband then asked her what the cost would be if technician came out with the lock and was able to install everything the next day. She stated the cost would be below $500. My husband asked her again, and she stated yes, it would be below $500. He said ok, set the time for 9AM. I will be able to meet with him then. Later she calls my husband twice to ask about the same details he gave to her about the locks. Him being concerned called her back to confirm the time the technician would be coming to our house. She confirmed 9AM.
Today the technician comes to the house, he has the locks and was ready to install the lock. When asked how much this would cost he stated $1100 for parts, installation and labor. Hearing this, my husband told him he was told it would not be more than $500, in fact he was told it would be less than $500. The technician then calls Bianca in the office and she begins to tell the technician that she did not tell my husband that price and that she had told him the technician is the only person that can give him a price. My husband then reiterates what he was told by Bianca and the technician then goes on to say, he heard the conversation between my husband and Bianca and that she did not tell him it would be less than $500 (clearly not taking into consideration that Bianca had told my husband that he was out on another job yesterday). With that my husband told him to leave our property as we would not be using them. The conversation became heated and ended with the technician telling my husband that he wasted his time by having him coming out and my husband telling him he was being an jerk.
With that said, I would advise that you don't get a quote over the phone, you wait to do a consultation and have the technician give you a quote on paper. read more
